Purpose Over Policy
Purpose over Policy A group of colleagues and I dine out together often, and everywhere we go we ask for separate checks. 99.9% of the time, that request is granted with no issues; until recently, it was met with an awkward response. The “p-word”. POLICY. (insert the “’shaking my head” emoji here) When a member of our
Forty Things I’ve Learned by Age 40, I Wish I Knew at Age 20
I’m turning forty years of age this week, on August 16th. Here are 40 things I know now that I wish I knew then. The reason I’m sharing them is to potentially save someone hurt, sadness, disappointment, or worry; and to potentially inspire or encourage someone who may need it. Some are fun, others are serious.
Do You Feel Powerless? This May Help.
I often ask front line and middle managers what they wish they learned how to do better, earlier in their careers. One of the most popular answers to my question is: “I wish someone taught me how to lead through influence.” Early in our leadership journey, we realize leadership is more about influence than control. While it may seem
Does Your Team Feel Welcome?
According to recent research, it’s literally a coin flip whether or not your team feels welcome enough to stay with your company.Gallup’s most recent State of the American Workplace report reveals that 51% of employees in the United States are actively looking for a different job right now. Work Institute's 2019 Retention Report conservatively
Why Lead With Hospitality?
Why should we lead with hospitality? Since we're in the thick of summertime and vacation season, let's talk hospitality. Do you have a favorite hotel? What about a favorite restaurant, lounge, or bar? What about a favorite vacation destination? How about airlines? Now that your mind has sorted to vacation mode, is a thought or
How My Dad Leads With Hospitality
Later this year, I’ll turn forty years old. It doesn’t seem possible. Recently I had another interesting thought. When my dad was forty years old, I was at the pivotal yet impressionable age of sixteen. I looked up to my dad then, and I continue to look up to my dad now; literally and figuratively. Dad goes
Great Leaders are Gardeners
Great Leaders are Gardeners It’s about that time again. Spring has sprung, and Summer is right around the corner. When we think of Spring, we think of gardens, flower beds, and just how beautiful we can make our homes, offices, and schools; even hotels and resorts double down on their horticulture prowess this time of year. Think about what gardening entails. Vision First,
How Does Your Team Feel?
In honor of Maya Angelou… Today is her birthday. She would have been 91 years of age. I never met her personally, but I feel like I knew Maya Angelou. Growing up in Kentucky, teachers, my parents, and grandparents would always call my attention to her writings, quotes, and speeches. She had a way about her. A sense of grace,
How To Lead With LOVE
Often times we get caught up in the hustle, the grind, and the pressure. We feel pressure to deliver, measure up, and to be great. Sometimes we forget what actually makes people "great". Think about the best leaders of our time and in your life. Think about the most respected and
Are You a Doer or Leader?
No doubt, the demands are many and the pressures can be daunting for those in leadership positions. More often than not, leaders are in their roles because they had success earlier in their careers. They excelled, performed, and delivered as the absolute best doers of jobs, tasks, and projects. Executives, recruiters, and/or hiring leaders noticed, and invited
