Different Matters
Different Matters The Cosmopolitan of Las Vegas means different things to different people. For some it means a great party. For others it means an amazing steak but not before a remarkable craft cocktail experience. For many it means an electric vibe on the casino floor. To some guests it means an unrivaled, one-of-a-kind wrap around terrace
Remember When…your leader was encouraging?
Once I had just transitioned from hotel operations leadership roles to become a leader in sales and marketing for Walt Disney Parks and Resorts. It was around the holidays and a former colleague in operations invited me as her guest to the holiday party at Disney's Pop Century Resort, where I had worked on the
Regardless of the Season, You Never Look Bad Making Somebody Else Look Good
Seasons happen, that’s for certain. However, what happens to us from one season to the next is often uncertain. We can’t always predict the exact future or how it’s all going to work out. Unfortunately, we can’t pick and choose the cards we’re dealt, real life scenarios we get to face, the jobs we’re offered, or even
Be you. This is me.
Be you. This is me. Last night on Sunday Night Football, sports fans who were listening and/or paying attention late in the game got an insightful glimpse into Matt Nagy, rookie 40-year old head coach for the Chicago Bears. Chris Collinsworth and Al Michaels are always great on the call, and last night even in somewhat of
GiVE Kindness
Today is World Kindness Day 2018! In honor of the day and the topic, here's a short excerpt from my forthcoming book on the topic of genuine kindness and the impact it makes in our leadership. In writing my forthcoming book, Lead With Hospitality, I set out one morning to write a chapter on the topic of "courtesy".
We Are The Champions – Queen and Leadership
In Sixth Grade, our elementary school team won the Lakeside Invitational Basketball Tournament, in Elliot County, about forty-five minutes from our hometown of Grayson, KY. We were the champions. One of my teammates and I let a few lines of the Queen song, We Are The Champions fly in the locker room, postgame. Naturally. We cut down the nets on
Welcome Home! A little ‘welcome’ goes a long way
Meet my new friends at The Brown Hotel, in Louisville, KY. For the past several weeks, I've worked side by side with teams in various departments of this historic, 95-year old slice of hotel heaven. (Happy Birthday to The Brown, who celebrated 95 years last week, having opened her doors on October 25th, 1923!) As an independent consultant
Hospitality and a God Wink to Write Another Book
Let me jump right into it. In true hospitality form, I don’t want to keep you waiting. I was in my first full time leadership role in the hospitality industry, as a Housekeeping Manager for the grand opening of the beautiful and vibrant Gaylord Palms Resort and Convention Center, in Kissimmee, FL. I was 22 years
