TESTIMONIALS

WHAT OUR CLIENTS HAVE SAID

Erik Palmer

VP of Operations – New York at Highgate Hotels
Our retreat with Taylor was a hit—fun, passionate, and impactful. We connected before his session and highlighted the areas we wanted to focus on. Taylor is a true collaborator and he delivered what we expected and more! We were so impressed that we connected him with our regional leadership team. His approach is refreshing, his content is user-friendly and we’re eager to see the results of his collaboration.

Quimby Hightower

Culture and Brand Transformation – Highgate Hotels
Taylor’s approach brings energy, passion, and meaningful content together seamlessly. It’s been a pleasure working with him, and we’re excited to see the impact of his collaboration with our leadership.

Donna Fecchio

Manager Learning Strategy – United Airlines Global Learning Team
Collaborating with Lead With Hospitality has been so seamless, it’s like having an extension of our own team. They’re expert facilitators, experienced leaders in the service/hospitality industry, and they understand our work environment, people and challenges. Their credibility, combined with the passion they show for our company and employees, results in unforgettable learning experiences that leave participants from the frontline and C-suite alike, inspired and asking for more. We look forward to our continued collaboration. Thanks for being such a great partner!

Vikram Sardana

VP of Operations – New York, Highgate Hotels
Taylor brings a unique blend of fun, passion, and comprehensive knowledge to sessions. Working with him has been a pleasure, and we look forward to seeing the positive effects of his collaboration with our leadership team.

RAFAEL QUEZADA

Director of People & Learning – Montage Laguna Beach
It was a real pleasure having Taylor Scott present to our leaders as they became energized and excited to Lead with Hospitality. His energy and passion during the sessions are contagious and our leaders left feeling enthusiastic about their leadership skills.

Joanna Dissin

Director of Workplace Experience – Jones Lang Lasalle
We had the pleasure of collaborating with Taylor last year to partner with one of our highly regarded life sciences clients, to be the keynote speaker at an all-day conference. Taylor delivered his truly inspiring “Lead with Hospitality” presentation. His message deeply resonated with leaders from various global suppliers, highlighting the significance of meeting employees where they are and fostering a hospitality mindset to enhance daily service delivery. It was an absolute joy to witness the tremendous impact Taylor’s insights had on our client’s teams. We highly recommend, Taylor and welcome the opportunity to work with him again. Sawubona!

Joseph Mejia

Area Sales Manager – West Area, Avis Budget Group
Taylor taught me that being a leader isn’t’ about fitting into a mold of someone else, but instead being a genuine person, passionate about your people, believing in your vision.

TJ Christensen

Former EVP, Sales and Marketing – accesso
Taylor’s passion is inspiring, and his positive energy is contagious. Our team was both enlightened and entertained, as he teaches through the power of storytelling.

Sonny Ritacca

President – Advance Sales Consulting
Taylor’s ability to customize content specifically for my 100-person team of sales and operations leaders, along with his ability to captivate an audience is second to none. Our group was inspired and motivated all year.

Laura Book

PhD – Assistant Professor, UNLV
Taylor connects with diverse audiences by sharing his stories, insights, and experiences in an engaging way.  He is passionate about developing others and his energy is infectious.

Brad Walker

GM – The Brown Hotel
Taylor is professional, talented, dynamic, thought-provoking, charismatic, and quick on his feet. I once saw a 30-year Disney veteran speak at a Historic Hotels of America event. I thought Taylor was a much better presenter!

Jason Meucci

Talent, Culture, and Leadership Development Trainer
I participate in leadership development courses frequently, and what I really like about Taylor and his content is, as critical as this work is, he makes it seem so relatable and digestible; not overly heady or academic. I hope to stay connected with Taylor for a very long time.

Amie Guswiler

Housekeeping Manager – Disney’s Yacht & Beach Club Resort at Walt Disney World®️Resort
These live learning experiences with Taylor have allowed me to connect on a human level with like-minded leaders. He encourages me to think differently about my approach to leadership. I look forward to continuing to grow and develop myself and my network with these sessions.

Ashley Chalk

Vice President of Partnerships – Complexity Gaming
Many are navigating a new normal for conducting business and it’s been worthwhile to pause momentarily and invest in leadership development exercises with Taylor Scott. Taylor is a dynamic thought leader whose welcoming personality creates an experience that is one of kind for anyone regardless of the industry you represent. I would highly recommend you carve out time to take advantage of his teaching.

Alex Spektor

Managing Director – Millennium Downtown Hotel – New York, New York
Thanks to Taylor Scott’s leadership training, our team has undergone a remarkable transformation. We’ve not only embraced newfound principles but also witnessed tangible results in our guest satisfaction scores. Highly recommended for any team looking to elevate their leadership skills!

Marco Gianni

Hotel Manager – The Michelangelo – New York, New York
The Team was a bit skeptical about the Lead with Hospitality workshop. When I introduced it, I could see they thought “Another boring meeting about Hospitality”. When Taylor started talking, I saw that they were immediately captured by his vibe and electrifying energy. From the beginning to the end, they were hooked by the mix of Taylor’s storytelling, experiences, and unconventional approach. Even for me, with 40 years in this industry, I have never experienced such a charismatic and passionate approach to Hospitality and Leadership.

Joanna Dissin

Director of Workplace Experience – Jones Lang Lasalle
We had the pleasure of collaborating with Taylor last year to partner with one of our highly regarded life sciences clients, to be the keynote speaker at an all-day conference. Taylor delivered his truly inspiring “Lead with Hospitality” presentation. His message deeply resonated with leaders from various global suppliers, highlighting the significance of meeting employees where they are and fostering a hospitality mindset to enhance daily service delivery. It was an absolute joy to witness the tremendous impact Taylor’s insights had on our client’s teams. We highly recommend, Taylor and welcome the opportunity to work with him again. Sawubona!

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Leading with hospitality means taking it upon yourself to be a leader who emotionally connects with others, strives for self-mastery, serves, coaches, and inspires. Download my complimentary field guide to learn how.

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