How Did We Make Them Feel?
How Did We Make Them Feel? “People won’t remember what you did. People won’t remember what you said; but people will always remember how you made them feel.” -- Unknown No matter what our occupation, age group, demographic, or geographic location…we all have one thing in common – we all interact with people. Unless you’re reading this
Don’t Miss It
Don’t Miss It I was speaking to a group of our Co-Stars (employees) this evening, as we were celebrating how far we’ve come as a property in our first three months. This particular group has been through a tough first 90 days. They work at the Front Desk, and I told them that I could relate,
The Name Game
The Name Game How many times have you heard someone say, “…oh, man, I’m terrible with names.” I hear it often. The truth is, remembering names is another lost art. We’re so busy, wrapped up in our own “stuff” that we either forget or don’t make an effort to remember names of our students, coworkers, Guests,
Everybody Has "Stuff"
Everybody Has “Stuff” “Seek first to understand, then to be understood…” – Stephen R. Covey, The 7 Habits of Highly Effective People: Habit 5 Another week has begun. Your To Do list is lengthy, with few items marked off - 'completed'. Things are weighing heavily on your mind…mine too. We’re stressed with things at work, worried about
FRED Friday
FRED Friday “Life’s most persistent and urgent question is, ‘What are you doing for others?’” -- Martin Luther King, Jr In my favorite book, The Fred Factor, Mark Sanborn tells an inspiring story of how a man named Fred goes OneMoreStep after OneMoreStep in his role as a Postman for the United States Postal Service. I love this
