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  • Give Hospitality, Kindness
    May 13, 2025
    By Taylor Scott

    Four Compelling Reasons to GIVE Kindness

    Kindness is simply GIVING other people our time, a little bit of our talent or “that thing” we do really well, or our heart.  Kindness comes from a place of care. When we’re kind to people, it shows them how much we care about them. Why is GIVING Kindness important? When we treat people with kindness, everyone

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  • Encouragement, Give Hospitality
    May 6, 2025
    By Taylor Scott

    GIVE Encouragement by Educating Others

    The VAK learning model divides people into three categories of learner: -Visual learners – absorb information by sight -Auditory learners – absorb information by sound -Kinesthetic learners – absorb information by moving  People predominantly learn using one style – whether visual, auditory or kinesthetic. Though every learner often incorporates elements of the other two styles, they are likely to achieve

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  • Encouragement, Give Hospitality
    April 29, 2025
    By Taylor Scott

    GIVING Encouragement by Being Vocal

    Here are three ways being vocal can be so encouraging: 1 - Conversation - Sharing ideas with others sparks conversation, and conversation is the beginning of all positive change – for ourselves and for our communities. 2 - Collaboration – the more we speak up; the more ideas others may be inspired to share with us and

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  • Encouragement, Give Hospitality
    April 22, 2025
    By Taylor Scott

    GIVE Encouragement with Your Positive IMPACT

    If we think about what the word impact really means, it’s simply the effect part of the cause-and-effect equation.   To make an impact is to have a strong effect on someone or something. Though we sometimes quicky forget, when we stop and reflect, we can see just how great it is when people purposefully make a positive

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  • Encouragement, Give Hospitality
    April 15, 2025
    By Taylor Scott

    GIVE Encouragement by GIVING Your GIFTS

    What do you think of when you hear the word, gifts? -Holiday time, family, friends, presents, joy, happiness Do you have gifts of your own, to give to other people? -For example, think about those things you do really well.   -Think about your natural strengths.  We all have gifts to GIVE! Sure, some of us are more naturally gifted than others,

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  • Encouragement, Give Hospitality
    April 8, 2025
    By Taylor Scott

    GIVE Encouragement by Recognizing Others

    Encouragement means to simply GIVE someone courage. Consider just how powerful it could be to GIVE someone courage: GIVES positive energy - Encouragement literally means to GIVE people courage.  So, encouragement is like GIVING some a mental and emotional boost of energy which lifts them up and propels them into action. GIVES people hope – when people are

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  • Compassion, Give Hospitality
    April 1, 2025
    By Taylor Scott

    GIVE Compassion with Purposeful ENGAGEMENT with Others

    Being engaged means: -Involved in activities with others -To be interested in others -Committed to others Questions then, for all of us are “How can we engage?”  and “Why does engagement even matter?” The answers are simple on the surface but make a significant and lasting impact on the people with whom we engage. Consider the impact the following experiences have

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  • Compassion, Give Hospitality
    March 25, 2025
    By Taylor Scott

    GIVING Compassion by Validating the Greatness You See in Others

    To validate means to prove or confirm something or someone is correct or truthful. Though we may come from different places with different upbringings, varying views, and diverse perspectives, one thing we all have in common is, we’re all human beings. So, when someone validates our skills, talents, or what they value in us, we’re lifted up.   With

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  • Compassion, Give Hospitality
    March 18, 2025
    By Taylor Scott

    GIVE Compassion by being Inclusive

    Being inclusive is to be welcoming and inviting to everyone, regardless of any differences we may see in others on the surface. Being inclusive means, we accept others for who they are, as opposed to who we think they should or could be.   Acceptance is so powerful, as we continue to grow personally and professionally. Acceptance creates a

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  • Compassion, Give Hospitality
    March 11, 2025
    By Taylor Scott

    GIVING Compassion by Living the Golden Rule

    It’s simple, but also profound value in treating others with the same levels of respect and kindness – being nice to people – as we would want them to treat us with in return.   When everyone lives by the golden rule, we create such a great atmosphere around us, whether we’re at school, at work, on

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  • Compassion, Give Hospitality
    March 4, 2025
    By Taylor Scott

    GIVE Compassion – Three Compelling Reasons to GIVE Compassion

    Throughout the rest of this month, we’ll send you some thoughts, conversation starters, and activities you can do with your children, students, your teams, or even your families at home around four ways we can all GIVE Compassion to others. What does the word compassion mean to you? I’m sure you have someone in your life, an

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  • Lead With Hospitality, LWH Inspiration
    February 25, 2025
    By Taylor Scott

    Cultivating Joy and Inspiration: Five Ways Leaders Can Empower Their Teams

    1 - Actively Pursue Inspiration Successful leaders understand the importance of continuous growth. They actively seek inspiration through podcasts, books, audiobooks, TED Talks, conferences, and community groups. Just like athletes who master their craft, leaders feed their minds and souls to foster personal growth and inspire others. By pursuing self-mastery, they set an example of dedication

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  • Lead With Hospitality, LWH Inspiration
    February 18, 2025
    By Taylor Scott

    Four Ways to Inspire Your Team to Deliver Outstanding Results

    In the pursuit of leadership excellence, inspiration is not just a tool; it's the essence that drives teams to greatness. Effective leaders understand that storytelling is a powerful method to influence and inspire action. By sharing stories that resonate emotionally, leaders can foster deeper connections and align their teams with the organization's vision. As Simon

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  • Lead With Hospitality, LWH Inspiration
    February 11, 2025
    By Taylor Scott

    The Enduring Gifts of Coaching

    As leaders, mentors, and coaches, our words and actions hold immense power. Whether you're guiding a team, leading in corporate America, or mentoring in your community, your influence can shape lives in profound ways. If you're on the brink of a leadership role or already in one, remember this: they're watching you. Your team sees your

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  • Lead With Hospitality, LWH Inspiration, Planning and Coaching
    February 4, 2025
    By Taylor Scott

    Mastering Informal Feedback: The Art of Everyday Coaching

    Feedback is more than just a conversation—it's a catalyst for growth and positive change within teams. When informal feedback is integrated into daily interactions, it shapes not only performance but also attitudes and mindsets, paving the way for enhanced business outcomes. Great leaders excel in delivering both informal and formal feedback, understanding the impact of each

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  • Lead With Hospitality, LWH Inspiration, Planning and Coaching
    January 28, 2025
    By Taylor Scott

    Mastering Goal Setting: A Guide for Exceptional Leaders

    In the hustle and bustle of everyday tasks and projects, it’s easy to find ourselves a mile downstream without a paddle. Sound familiar? The frustration of missed opportunities and underwhelming results often leads us to scramble for a plan only after things have gone awry. But there’s a better way. Great leaders and those who lead

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  • Lead With Hospitality, LWH Inspiration, Planning and Coaching
    January 21, 2025
    By Taylor Scott

    Guiding Your Team with Strategic Coaching for Success

    Research from the Gallup organization reveals a concerning truth about employee feedback and performance management: Only 25% of employees "strongly agree" that their manager provides meaningful feedback, and even fewer, 21%, feel their performance is managed in a way that motivates them to excel. When leaders pause their busy schedules—calls, emails, meetings—to spend quality time with their

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  • Lead With Hospitality, LWH Inspiration, Planning and Coaching
    January 14, 2025
    By Taylor Scott

    The Impact of Grace: Leading with Kindness, Elegance, and Compassion

    Power often benefits those who possess it most, limiting its positive impact to a select few. It comes with conditions, favoring those who can fulfill its demands. Money, while useful for material things, cannot buy true love, quality time, or pure happiness. Focusing solely on money means missing out on the deeper joys found in contentment,

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  • Grace, Lead With Hospitality, LWH Inspiration
    January 7, 2025
    By Taylor Scott

    Cultivating an Amazing Workplace Culture with Grace and Gracefulness

    Practicing grace, especially when people least expect it or may not even deserve it, has a profound impact on making them feel important. It's extraordinary and special. The word "special" inherently evokes positive feelings—words like remarkable, exceptional, and significant—making people feel valued and significant. When grace permeates our actions, words, gestures, and demeanor, it uplifts the

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  • Grace, Lead With Hospitality, LWH Inspiration
    December 31, 2024
    By Taylor Scott

    Empowering Leadership: A Tale of Confidence and Success

    In a corporate world where challenges abound, a 32-year-old Sales Performance Manager faced a daunting task. Supporting multiple locations, her role was to inspire and drive sales while coaching and motivating frontline associates. One day, her District Manager entrusted her to run the operations, a responsibility usually outside her role. Amid nervousness, the District Manager handed

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  • Grace, Lead With Hospitality, LWH Inspiration
    December 24, 2024
    By Taylor Scott

    The Power of Championing Others

    Champions are extraordinary. They're not just the best or the winners; they're the ones who have earned respect through their talent and skill. But champions rarely achieve greatness alone. Behind every champion, there's a network of coaches, mentors, leaders, and supporters who encourage and uplift them along the way. According to Merriam-Webster, a champion is not

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  • Grace, Lead With Hospitality, LWH Inspiration
    December 17, 2024
    By Taylor Scott

    Leading with Influence: Empowering Conversations and Collaboration

    Avoid the “I Think” Trap. One of the most overused phrases in the corporate world, and perhaps in daily life, is “I think…” Partners, leaders, colleagues, and even clients use it endlessly throughout the day. But starting a sentence with “I think” assumes that the person on the other end cares about our opinions and sees us

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  • Importance, Lead With Hospitality, LWH Inspiration
    December 10, 2024
    By Taylor Scott

    Elevate Your Team by Making Them Feel Important

    In the journey of leadership, making people feel important stands as the final piece of the three-part puzzle of leading with hospitality. The first two pieces—making people feel welcome and comfortable—are crucial. They pave the way for maximizing productivity, enhancing team culture, and driving business results. Without these foundational components, the final piece is challenging to

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  • Importance, Lead With Hospitality, LWH Inspiration
    December 3, 2024
    By Taylor Scott

    Unlocking Fulfillment: Discover Your Purpose and Inspire Your Team

    Understanding and embracing the purpose of an organization is crucial for rallying teams to achieve greatness together. It may sound straightforward, but often this critical aspect is overlooked, leading to disengaged teams and missed opportunities for meaningful work. When teams fully comprehend the purpose behind their organization's existence and buy into it, they come together with

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  • Importance, Lead With Hospitality, LWH Inspiration
    November 26, 2024
    By Taylor Scott

    The Power of Significance in Leadership

    Significance — a word often overlooked yet filled with transformative power in leadership. It means the quality of being important, and for leaders, it's borderline magical. When people on our teams feel significant, they become capable of more, regaining lost confidence and leaning into their full potential. Leadership is about bringing out the best in others.

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  • Importance, Lead With Hospitality, LWH Inspiration
    November 19, 2024
    By Taylor Scott

    Creating an Environment of Significance: Three Ways to Empower Your Team

    Mark Sanborn once said, "The first job of a leader is to prove significance. Because unless or until people feel significant, they won’t even come close to making significant contributions." When team members understand and believe in the purpose of their organization, they feel valued, significant, and motivated to contribute meaningfully. However, creating an environment where

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  • Encouragement, Lead With Hospitality
    November 12, 2024
    By Taylor Scott

    Three Ways to Support Your Team’s Success

    Supporting your team is more than a leadership action—it's a commitment to their growth and success. When leaders actively engage in helping their teams, whether for minutes, hours, or days, the impact is profound. Here are three impactful ways to support your team and foster a thriving corporate culture: 1 - Help them understand their role

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  • Encouragement, Engage, Lead With Hospitality
    November 5, 2024
    By Taylor Scott

    Three Inspirational Reminders for Your Team’s Success

    Leaders who foster a culture of hospitality continually remind their teams of past accomplishments to inspire them for future challenges. No one starts off perfect, and achieving excellence often requires practice and persistence. Every team member has a history of achievements that have shaped them and led them to where they are today. A compassionate leader

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  • Encouragement, Engage, Lead With Hospitality
    October 29, 2024
    By Taylor Scott

    Recognizing Your Team: Three Ways to Show You Value Them

    Recognition is crucial, as numerous studies have shown that a lack of appreciation at work is a major reason for employee dissatisfaction and turnover. Showing appreciation not only makes people feel good but also enhances their commitment to their work. Leveraging the VAK Model for Maximum Impact The VAK (Visual, Auditory, Kinesthetic) model, proposed by Walter Burke

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  • Encouragement, Engage, Lead With Hospitality
    October 22, 2024
    By Taylor Scott

    Three Powerful Ways to Encourage and Empower Your Team

    According to David Novak’s research published in the Harvard Business Review, 82 percent of employed Americans feel their supervisors don’t recognize their contributions enough. This statistic highlights a persistent issue in corporate America, but it also presents an opportunity for us to transform how we lead and encourage our teams. The Power of Encouragement Encouragement is a

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  • Engage, Kindness, Lead With Hospitality
    October 15, 2024
    By Taylor Scott

    Leading with Heart: Seven Ways to GIVE to Your Team

    A key aspect of leadership is giving your heart to your team. This means genuinely caring for and supporting them in meaningful ways. Here are seven impactful ways to GIVE your heart to those you lead: 1 - Listen Sometimes, the most powerful thing you can do is simply listen. Be a shoulder to lean on and

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  • Engage, Kindness, Lead With Hospitality
    October 8, 2024
    By Taylor Scott

    Sharing Your Talents: Three Ways to GIVE to Your Team

    Giving of ourselves to our teams is a tremendous opportunity. The daily grind, expectations, pressure, and the constant drive to impress can often clutter our minds. Yet, shifting our mindset to generously share our talents is always well-received. Though acts of giving may go unnoticed or unacknowledged at times, rest assured, they are always appreciated. Have you

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  • Engage, Kindness, Lead With Hospitality
    October 1, 2024
    By Taylor Scott

    The Gift of Time: Five Ways to Support Your Team

    "Be kind, for everyone you meet is fighting a hard battle you know nothing about." This quote resonates deeply with the reality of every person on your team. We're all human, facing our own struggles and challenges.  When your team sees that you are genuinely there to support them, not to hinder them, the dynamic shifts.

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  • Lead With Hospitality, LWH Inspiration
    September 24, 2024
    By Taylor Scott

    The Power of Kindness: Three Ways to Make a Difference

    The Association of Professional Executives of the Public Service of Canada (APEX) uncovered some compelling insights in their recent study: Teams that operate in a respectful environment: - Have 26% more energy. - Are 30% more likely to feel motivated and eager to learn new skills and embrace new ideas. - Report 36% more job satisfaction and are 44%

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  • Lead With Hospitality, LWH Inspiration
    September 17, 2024
    By Taylor Scott

    The Power of Community: Strength in Unity

    Communities, though diverse in nature, share common threads that weave them together into a cohesive force: - They comprise individuals, yet collectively, they wield a significant impact. - They breathe life and significance into seemingly mundane situations. - Their focus extends beyond self-interest, serving a greater good and higher purpose. - They provide a sense of belonging, grounding us

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  • Lead With Hospitality, LWH Inspiration
    September 10, 2024
    By Taylor Scott

    The Power of Context

    Ever left a conversation feeling more bewildered than enlightened? It happens. Sometimes, the root cause lies in the lack of understanding of where the other person is coming from. We're left puzzled, grappling with the why behind their views or actions. But why stay in the dark?  Why not illuminate the path with context? Offer the backstory,

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  • Comfort, Engage, Lead With Hospitality
    September 3, 2024
    By Taylor Scott

    Five Steps to Get Out of a Monotonous Rut 

    Feeling stuck in a rut? Does the word "monotonous" seem to describe every aspect of your life lately? It's a common feeling, but don't fret – there's a remedy. Here's a thought for the week: When boredom creeps in, or better yet, before it even takes hold – embrace curiosity. Ask. Understand. Learn. Improve. REPEAT. 1 - Ask

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  • Comfort, Engage, Lead With Hospitality
    August 27, 2024
    By Taylor Scott

    Cultivating a Culture of Belonging: Three Keys to Retaining Top Talent

    In today's fast-paced work environment, fostering a sense of belonging is crucial for retaining your most valuable team members. While stress and workplace pressures are common, leaders who prioritize creating a comfortable and inclusive atmosphere can make all the difference. 1 - Building Community: Forge a strong sense of community within your team by cultivating an environment

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  • Lead With Hospitality, Serve, Service
    August 20, 2024
    By Taylor Scott

    The Power of Listening: Transforming Relationships and Success

    In today's bustling world, it often feels like everyone is talking but nobody is listening. Have you ever found yourself in a conversation where you can't get a word in edgewise, only to be left with the echoes of your own thoughts? It's a common experience, but one that can have profound consequences for relationships

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  • Lead With Hospitality, Serve, Service
    August 13, 2024
    By Taylor Scott

    Fresh Tactics, New Wins: Revitalize Your Team

    Ever felt stuck in the same old routine, both on the field and in the office? It's time to shake things up and draw up some new plays! Just like a game-changing move on the court or field, a little disruption can transform your work life from mundane to exhilarating. Think about those moments in sports

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  • Lead With Hospitality, Serve, Service
    August 6, 2024
    By Taylor Scott

    Embodying the Essence of Support and Inspiration

    Every environment harbors that one individual who possesses the uncanny ability to uplift spirits and brighten even the gloomiest of days. You know the one, don't you? Think about those special few who effortlessly infuse joy into mundane tasks, turning work into play and transforming challenges into opportunities for laughter. They sprinkle humor into dull emails

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  • Lead With Hospitality, Serve, Service
    July 30, 2024
    By Taylor Scott

    The Six Principles of Service-Driven Leadership

    Great service isn't just a transaction; it's an emotional connection that leaves a lasting impact. When we serve others with dedication and empathy, we create a ripple effect of positivity and fulfillment. Here's how you can serve your team, partners, leaders, and customers with excellence: 1 - Listen Actively: Start by truly understanding the needs of those

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  • Empathy, Lead With Hospitality, Serve
    July 23, 2024
    By Taylor Scott

    The Empathetic Leader’s Journey: Navigating Challenges with Compassion

    It's a universal human experience to question, at times: "Why is this happening to me?" "Why does this burden always fall upon my shoulders?" "Why me

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  • Empathy, Lead With Hospitality, Serve
    July 16, 2024
    By Taylor Scott

    Embracing Authentic Leadership: Superhuman vs. Human

    In the realm of leadership, two distinct archetypes emerge: the Superhuman Leader and the Human Leader. Each leaves a lasting impression, but which one resonates with you? The Superhuman Leader This leader exudes an aura of invincibility, regaling others with tales of unparalleled success and triumph over adversity. Their narrative is one of flawless achievement, where mistakes

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  • Empathy, Lead With Hospitality, Serve
    July 9, 2024
    By Taylor Scott

    The Transformative Power of Empathetic Understanding

    Effective communication is the cornerstone of fruitful relationships, be it at work, at home, or in the community. Yet, communication without understanding is akin to navigating in the dark. Consider this: consciously striving to understand others can work wonders: 1 - Turning Tension into Dialogue:  What might have been heated arguments often morph into constructive conversations. 2 - Elevating

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  • Acceptance, Lead With Hospitality, LWH Connection
    July 2, 2024
    By Taylor Scott

    Cultivating Connection: The Power of Empathy in Leadership

    In the realm of leadership, fostering genuine connection is paramount to inspiring and empowering individuals to reach their fullest potential. As leaders, we often believe that authority stems from an unwavering grasp of all topics and a penchant for providing thorough explanations. However, in the delicate art of leadership, empathy often eclipses mere explanation in its

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  • Acceptance, Lead With Hospitality, LWH Connection
    June 25, 2024
    By Taylor Scott

    Navigating Life’s Test and Control: A Fresh Perspective

    In the dynamic realm of marketing, the "test and control" methodology reigns supreme, guiding strategic decisions and campaign evaluations. Imagine this: marketers segment their customer database into two groups—a "test group" to trial new initiatives and a "control group" left untouched. The comparison between the two unveils the effectiveness of the tested strategy—did it amplify revenue,

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  • Acceptance, Lead With Hospitality, LWH Connection
    June 18, 2024
    By Taylor Scott

    Mastering Self-Management: Seven Keys to Emotional Equilibrium

    Self-management, the cornerstone of personal effectiveness, encompasses the art of controlling impulses, maintaining focus amidst adversity, and navigating stressful situations with resilience. As we delve into the intricacies of self-management, let's explore seven transformative strategies to enhance our emotional equilibrium and amplify our leadership potential. 1 - Harness the Power of Posture: Elevate your physical presence by

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  • Acceptance, Lead With Hospitality, LWH Connection
    June 11, 2024
    By Taylor Scott

    Unveiling Leadership Excellence: Four Paths to Heightened Self-Awareness

    Exceptional leaders inspire, motivate, and empower others to excel, fostering a culture of growth and achievement within their teams. Central to their success is a profound level of self-awareness—an intimate understanding of their thoughts, emotions, strengths, and limitations. The journey towards self-awareness is not only possible but also immensely rewarding. By delving into the depths of

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  • Lead With Hospitality, LWH Connection
    June 4, 2024
    By Taylor Scott

    Embrace and Lead: Nurturing Self-Mastery for Leadership Excellence

    In a world where connectivity feels fleeting, the journey toward self-mastery emerges as the bedrock of impactful leadership. Amidst this backdrop, the quest for self-mastery takes on newfound significance, not just for personal growth but for leadership excellence. At its core, self-mastery is about honing oneself into the finest iteration possible—a pursuit that mirrors the essence

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  • Lead With Hospitality, LWH Connection, Welcome
    May 28, 2024
    By Taylor Scott

    Crafting Compelling Written Communication: Five Strategies for Connection

    In the whirlwind of daily tasks and competing priorities, the need for connection remains constant—especially the connection between a leader and their team. Amidst the hustle and bustle, leveraging written communication becomes a potent tool for maintaining and nurturing this vital connection. Whether it's a brief email, a succinct text message, or a thoughtful post on

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  • Lead With Hospitality, LWH Connection, Welcome
    May 21, 2024
    By Taylor Scott

    Maximizing Team Performance: The Power of Regular Connection

    Stepping into leadership isn't merely about personal achievement but about orchestrating collective success. I vividly recall a seasoned leader's words during my induction at Disney University, igniting a realization: "Your triumphs are no longer about what you can do alone but about your ability to unite a team and guide them towards greatness together." For any

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  • Lead With Hospitality, LWH Connection, Welcome
    May 14, 2024
    By Taylor Scott

    The Power of Personal Connection: Elevating Your One-on-One Meetings

    In the labyrinth of leadership dynamics, one-on-one meetings stand as beacons of personal connection and professional alignment. Yet, amidst the chaotic rhythms of modern work life, these sacred encounters often bear the brunt of neglect, slipping down the priority ladder or vanishing from schedules altogether. Having traversed the terrains of leadership firsthand and guided others through

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  • Lead With Hospitality, LWH Inspiration
    May 7, 2024
    By Taylor Scott

    Cultivating Team Harmony: Five Strategies for a Welcome Workplace

    In the ever-evolving landscape of the American workplace, where over half of employees are actively exploring new opportunities, the cost of turnover looms at a staggering $15,000 per employee, according to Work Institute's 2019 Retention Report. Embarking on a leadership journey is only half the challenge; the true test lies in inspiring action and productivity within

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  • Lead With Hospitality, LWH Inspiration
    April 30, 2024
    By Taylor Scott

    Elevating Team Spirit: Five Strategies for Inspiring Leadership

    Leadership is not just about steering the ship; it's about creating an atmosphere of joy and inspiration within your team. Here are five strategies to elevate team spirit and inspire greatness: 1. Actively Seek Inspiration:    Successful leaders don't stumble upon success; they actively seek it. Like athletes striving for mastery, leaders should wake up every day with

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  • Lead With Hospitality, LWH Inspiration, Planning and Coaching
    April 23, 2024
    By Taylor Scott

    The Power of Inspirational Leadership in Business

    In the realm of corporate leadership, the significance of inspiration cannot be overstated. Scott Barry Kaufman's insights, highlighted in the Harvard Business Review article "Why Inspiration Matters," shed light on the transformative power of inspiration. Thrash and Elliott's research further reveals that inspired individuals exhibit heightened drive and possess invaluable qualities like creativity, self-esteem, and

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  • Lead With Hospitality, LWH Inspiration, Planning and Coaching
    April 16, 2024
    By Taylor Scott

    The Timeless Influence of Coaching in Leadership

    In the vast landscape of leadership – whether as a corporate executive, manager, or team leader – the role of a coach extends far beyond titles and ranks. Regardless of where you stand on the professional ladder, the opportunity to teach and coach holds profound significance. Your words, actions, and guidance can be unexpectedly impactful

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  • Lead With Hospitality, LWH Inspiration, Planning and Coaching
    April 9, 2024
    By Taylor Scott

     Mastering the Art of Informal Feedback for Leaders

    In the intricate realm of corporate leadership, feedback serves as the compass steering both performance and employee attitudes. Great leaders, akin to skilled coaches, understand the nuanced dance between formal and informal feedback, realizing the profound impact of everyday conversations on overall performance. Informal feedback, conducted through daily, casual conversations, holds the power to shape employee

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  • Lead With Hospitality, LWH Inspiration, Planning and Coaching
    April 2, 2024
    By Taylor Scott

    Revitalizing Goal Setting for Corporate Leaders

    In the vast landscape of corporate endeavors, it's not uncommon to find ourselves a mile and a half downstream on a project, feeling lost and frustrated despite investing time and effort. Great leaders, especially those infused with hospitality, anticipate this scenario and strategically plan to navigate it effectively. The foundational step in this strategic planning

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  • Lead With Hospitality, LWH Inspiration, Planning and Coaching
    March 26, 2024
    By Taylor Scott

    Leading with Precision: The Strategic Dance of Planning and Coaching

    In the intricate world of large companies, strategic planning charts the course, but effective coaching steers the ship. According to Gallup research, a mere 25% of employees feel that their managers provide meaningful feedback, and only 21% believe their performance is managed in a motivating way. Bridging this gap requires leaders to not only set

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  • Grace, Lead With Hospitality, LWH Inspiration
    March 19, 2024
    By Taylor Scott

    Forgiveness in Leadership: The Graceful Path to Team Excellence

    In the dynamic landscape of leadership within large companies, the choices we make at crossroads define our impact. Leaders face the dilemma of holding grudges or leading with hospitality when confronted with team challenges. Opting for grace, forgiveness, and the high road not only mends relationships but also magnetically attracts positivity, making team members feel

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  • Grace, Lead With Hospitality, LWH Inspiration
    March 12, 2024
    By Taylor Scott

    Grace in Action: A Blueprint for Leaders in Large Companies

    In the realm of leadership within large companies, the profound impact of grace and generous explanations takes center stage. Drawing inspiration from a timeless story, the key to sustaining relationships and fostering a thriving work environment lies in embracing grace in action. Picture a couple married for over fifty years, weathering each other's faults and hang-ups.

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  • Grace, Lead With Hospitality, LWH Inspiration
    March 5, 2024
    By Taylor Scott

    The Leadership Trifecta: Grace, Impact, and the True Currency of Success

    In the intricate race to make a lasting impact, the true leaders in large companies understand that grace emerges as the ultimate frontrunner. While power and money play their roles, grace takes the first-place podium, embodying qualities such as kindness, elegance, and compassion that define a leader worthy of followership. Unlike power, which often confines its

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  • Grace, Lead With Hospitality, LWH Inspiration
    February 27, 2024
    By Taylor Scott

    Nurturing Exceptional Workplace Culture Through the Power of Graceful Leadership

    In the dynamic realm of large corporations, fostering an extraordinary workplace culture hinges on the strategic implementation of grace and graceful leadership. The transformative impact of extending grace, asking for and receiving it, and embodying gracefulness resonates deeply, making every team member feel genuinely important. When grace becomes a cornerstone of leadership, it transcends expectations and

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  • Importance, Lead With Hospitality, LWH Inspiration
    February 20, 2024
    By Taylor Scott

    Essential Leadership: Cracking the Code to Employee Significance

    In the intricate art of leadership, fostering a culture of hospitality extends beyond mere comfort and being welcoming. It reaches its full potential with the profound ability to make each team member feel genuinely important. This third and pivotal piece of the leadership puzzle, when seamlessly integrated, propels teams into new dimensions of productivity, fulfillment,

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  • Lead With Hospitality, LWH Inspiration
    February 13, 2024
    By Taylor Scott

    Shifting Perspectives: The Power of ‘What Do You Think?

    In the vast realm of corporate discourse, the phrase "I think" has become a commonplace crutch, uttered repeatedly across boardrooms, conversations, and classrooms. Yet, its risk lies in the assumption that others inherently value our thoughts or consider us credible sources on any given matter. To emerge as a leader, one must transcend the "I think"

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  • Lead With Hospitality, LWH Inspiration
    February 6, 2024
    By Taylor Scott

    Connecting the Dots: Finding Purpose in Your Professional Journey

    Understanding the purpose of an organization is more than a mere concept; it's a catalyst that unites individuals in a shared mission. This truth, although simple, often gets overshadowed and dismissed. Teams sometimes find themselves going through the motions, lacking positive energy and a sense of purpose at work. The solution lies in ensuring everyone

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  • Lead With Hospitality, LWH Inspiration
    January 30, 2024
    By Taylor Scott

    The Power of Trust: Leadership Lessons from a Remarkable Day

    In the bustling world of corporate responsibilities, a thirty-two-year-old middle manager found herself facing a challenging task. This dynamic professional worked for a rental car company in a corporate, regional role supporting Operations Managers and frontline associates across multiple locations. Her mission was to instill knowledge, provide guidance, and ignite motivation to maximize sales in

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  • Engage, Lead With Hospitality
    January 23, 2024
    By Taylor Scott

    Elevate Your Team: A Trio of Strategies for Effective Leadership

    In the dynamic realm of team leadership, carving out moments, whether brief or extensive, to uplift your team is paramount. The profound impact of leaders actively engaging with their teams in the field, on the floor, and during critical moments cannot be overstated. The resonance of this engagement is palpable – a reciprocal emotional connection between

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  • Engage, Lead With Hospitality
    January 16, 2024
    By Taylor Scott

    Cultivate Team Morale: Three Strategies to Acknowledge Your Team

    Acknowledgment holds immense significance, as numerous research studies emphasize that a lack of recognition at the workplace is a key factor leading employees to depart from a company. The act of showing appreciation has a profound impact on people's well-being. If we aim to elevate our employees' satisfaction with their work environment, it is imperative

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  • Engage, Lead With Hospitality
    January 9, 2024
    By Taylor Scott

    Three Strategies to Nurture Encouragement and Elevate Your Team

    According to a recent poll, “59% of people have never had a boss who ‘truly appreciates’ their work”.  Transforming the dynamics of encouragement within our leadership approach can reshape the narrative. The act of encouragement remains a pivotal force in empowering individuals on your team to feel at ease with their identity, role, and contributions. Cultivating comfort

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  • Engage, Lead With Hospitality
    January 2, 2024
    By Taylor Scott

    Five Strategies to Invest Your Time in Your Team Effectively

    In the realm of leadership, one quote resonates deeply: "Be kind, for everyone you meet is fighting a hard battle you know nothing about." This sentiment applies to every member of your team. The common thread that binds us all is our shared humanity. Regardless of titles or roles, we are, fundamentally, people dealing with life's

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  • Lead With Hospitality
    December 26, 2023
    By Taylor Scott

    The Transformative Impact of Genuine Kindness and Three Ways to Embrace Kindness

    At its core, leadership is about inspiring and influencing individuals to channel their best efforts toward a collective purpose or goal. Leadership mirrors sales in this regard – to succeed in either role, trust must be earned. Genuine kindness emerges as one of the most effective tools to secure this trust, far surpassing the superficial

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  • Engage, Lead With Hospitality
    December 19, 2023
    By Taylor Scott

    The Power of Community: Strengthening Bonds for a Brighter Future

    Communities, no matter their size or nature, share a common thread that unites them. They are the essence of togetherness, giving life to the mundane, and fostering an environment that extends beyond individual interests. In essence, they are the embodiment of collective strength. These communities are more than just gatherings of individuals; they infuse purpose into

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  • Engage, Lead With Hospitality
    December 12, 2023
    By Taylor Scott

    The Missing Link to Be a Better Communicator 

    How often have we walked away from a conversation, scratching our heads and feeling more bewildered than enlightened? All too frequently, right? The culprit behind these befuddling interactions often boils down to one missing piece: context. Imagine this scenario: You're in the middle of an intense conversation, your emotions are running high, and your passion is

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  • Engage, Lead With Hospitality
    December 5, 2023
    By Taylor Scott

    Bored? Do These Four Things to Add Some Excitement to Your Life

    Feeling like life's caught in a never-ending loop? Monotony creeping into every corner of your existence? We've all been there, and it's perfectly normal. Here's a fresh perspective for you: When boredom sets in or, even better, before it does, ignite your curiosity. Ask, seek, understand, learn, and then, rinse and repeat. 1 - Ask Who, What, When,

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  • Engage, Lead With Hospitality
    November 28, 2023
    By Taylor Scott

    Four Things That Happen When Your Team Feels Comfortable and Three Ways to Make Them Feel More Comfortable

    In a world where stress is prevalent, it's crucial for leaders to foster an environment where their team feels not only welcome but also comfortable. This is where hospitality meets leadership, and it's a game-changer. When your team feels comfortable, magic happens: 1 - Open Communication:  Comfortable team members engage in more conversations. They share ideas, concerns, and

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  • Engage, Lead With Hospitality
    November 21, 2023
    By Taylor Scott

    The Power of Listening: Four Ways Listening Transforms Your Relationships

    In a world where everyone seems to be talking nonstop, there's a hidden art that often goes overlooked—listening. Jimmy Buffett's lyrics in "Everybody's Talkin'" reflect a common modern-day scenario: "Everybody's talkin' at me…can't hear a word they're sayin'…Only the echoes of my mind…" How many times have you found yourself in a conversation where it feels

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  • Engage, Lead With Hospitality
    November 14, 2023
    By Taylor Scott

    Work Feeling Monotonous? Six Strategies to Add Fresh Energy to the Daily Grind

    Are you tired of the same old routine, day in and day out? It's time to shake things up and add some excitement to your life, both at work and in your personal journey. In sports, a single game-changing play can turn the tide and make the game exciting again. Why not apply the same principle

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  • Engage, Lead With Hospitality
    November 7, 2023
    By Taylor Scott

    Be the Light in Someone’s Day

    In nearly every job or life situation, there's that one person who has a unique way of brightening the day. Can you think of them? Perhaps you have one or two individuals in mind right now. These are the people who can turn a rainy day into a sunny one, make a tedious project enjoyable, and

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  • LWH Inspiration, Serve
    October 31, 2023
    By Taylor Scott

    Service Leadership: Transforming Teams and Impacting Lives

    We've all encountered extraordinary service in various forms—a seamless hotel check-in, an unforgettable dining experience, a charismatic bartender, or that one exceptional call center representative who turned a potential crisis into a solution. Regardless of the context, the effects of exceptional service linger, leaving us with a profound sense of welcome and appreciation. Appreciation, as an

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  • Lead With Hospitality, Serve
    October 24, 2023
    By Taylor Scott

    Leading with Empathy: The “Y Me Path” Transformed

    Worries, fears, doubts, and frustrations—emotions that are universally human. We've all found ourselves pondering these familiar questions: "Why is this happening to me?" "Why does this always fall on my lap?" "Why me

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  • Lead With Hospitality, Serve
    October 17, 2023
    By Taylor Scott

    Embrace Your Humanity to Be a More Impactful Leader

    In the realm of leadership, we often encounter two distinct archetypes: the Superhuman Leader and the Human Leader. Take a moment to reflect on your past experiences with these leaders, and let's delve into a quick exploration of each. The Superhuman Leader The Superhuman Leader is a captivating storyteller, regaling you with tales of their incredible feats

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  • Lead With Hospitality, Serve
    October 10, 2023
    By Taylor Scott

    The Alchemy of Understanding: Transforming Conversations and Connections

    Effective communication is the bedrock of productive relationships, be it at work, home, or within our communities. Yet, at the heart of effective communication lies a powerful catalyst: understanding. Here's a thought for the week: The intentional pursuit of understanding has a magical quality that can: - Turn heated arguments into constructive conversations. - Elevate mere acquaintances into

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  • Lead With Hospitality, Serve
    October 3, 2023
    By Taylor Scott

    Unlocking Leadership Excellence: The Power of Empathy First

    When occupying the captain's chair as a leader, the conventional belief is that one must be a paragon of knowledge, armed with all-encompassing expertise in every facet. Yet, in the crucible of decisive moments, explanations, no matter how well-intentioned, often pale in comparison to empathy. Before people can truly embrace our guidance, coaching, or motivation, they

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  • Lead With Hospitality, Serve
    September 26, 2023
    By Taylor Scott

    Embracing the Unpredictable: A Fresh Take on Life’s “Test and Control”

    In the realm of marketing, the "test and control" approach is a well-known strategy. It involves selecting a portion of your customer database to test a new program, promotion, or initiative while leaving another subset untouched as the control group. This method allows marketers to evaluate the impact of their innovations. Did it boost revenue,

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  • Lead With Hospitality, Serve
    September 19, 2023
    By Taylor Scott

    Unlocking Your Potential: Mastering Self-Management for Success

    Self-management, the art of steering your emotions and abilities, is the compass that guides you through life's challenges and opportunities. It's about controlling impulses, prioritizing goals, and maintaining focus, even in the face of adversity. In essence, self-management equips you to stay on course during turbulent times. Understanding Your Two Brains As the renowned social scientist Daniel

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  • Lead With Hospitality
    September 12, 2023
    By Taylor Scott

    Unlocking Leadership Excellence: Four Paths to Heightened Self-Awareness

    Effective leaders excel at forging connections, instilling inspiration, offering support, and igniting motivation within their teams. The common thread that binds these exceptional leaders together is their mastery of self-awareness. They possess the invaluable trait of self-awareness. If you recall the leaders, managers, and colleagues you've encountered in the past, you may recollect instances where they believed

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  • Lead With Hospitality, LWH Connection
    September 5, 2023
    By Taylor Scott

    The Path to Self-Mastery and Leadership Excellence: Embrace Emotional Intelligence and Acceptance

    In a world where connection often falters, with 43% of Americans feeling a lack of meaningful relationships and isolation, the quest for self-mastery and leadership excellence takes center stage. Every remarkable leader is built on a foundation of intentional self-improvement, leading to the best version of oneself. Guiding others to their greatness becomes our purpose,

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  • Lead With Hospitality, LWH Connection
    August 29, 2023
    By Taylor Scott

    Strengthening Connections Through Written Leadership: 5 Key Strategies

    In the whirlwind of divergent directions that you and your team navigate daily, the call for connection remains steadfast. In the midst of bustling schedules and demanding responsibilities, the inherent need for human connection persists. We are all hardwired to seek out these vital links, especially the connection to our leader, a guiding force in

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  • Lead With Hospitality, LWH Connection
    August 22, 2023
    By Taylor Scott

    Fostering Connection, Clarity, and Excellence: The Impact of Team Meetings

    Back during my onboarding days at Disney University, a guest speaker delivered a piece of wisdom that has resonated with me throughout my leadership journey. He shared, "Congratulations. Up until now, you’ve been great 'doers.' Now, you’re leaders. So, your success is no longer about what you can do, but instead, it’s all about how

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  • Lead With Hospitality, LWH Connection
    August 15, 2023
    By Taylor Scott

    The Power of One-on-One Meetings: Building Connections, Fostering Trust, and Achieving Growth

    In the fast-paced world of leadership, where demands are ever-increasing and time is a scarce resource, one particular meeting often finds itself pushed to the back burner or outright canceled – the One-on-One Meeting. As someone who has walked the path of a team leader and worked as a consultant, I've witnessed firsthand the reasons

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  • Lead With Hospitality, LWH Connection, Welcome
    August 8, 2023
    By Taylor Scott

    Boosting Employee Retention and Productivity: The Power of Welcoming Leadership

    In today's dynamic workplace, employee retention is a pressing concern for organizations seeking to maintain a productive and engaged workforce. Gallup's recent State of the American Workplace report revealed that a staggering 51% of employees in the United States are actively looking for a different job, underscoring the need for effective strategies to retain talent.

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  • Lead With Hospitality, LWH Connection
    August 1, 2023
    By Taylor Scott

    Are you “bad with names”? It could be hurting you more than you think. 

    How many times have you heard someone say, “…oh, man, I’m terrible with names.”   I hear it often.  The truth is, remembering names is another lost art.    We’re so busy, wrapped up in our own “stuff” that we either forget or don’t make an effort to remember the names of our students, coworkers, Guests, staff, and

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  • Lead With Hospitality, LWH Connection
    July 25, 2023
    By Taylor Scott

    What is “Being Right” Costing You?

    “People won’t remember what you did.  People won’t remember what you said; but people will always remember how you made them feel.”  -- Maya Angelou No matter what our occupation, age group, demographic, or geographic location, we all have one thing in common – we all interact with people.  We interact with family, friends, coworkers, Guests, clients,

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  • Lead With Hospitality, LWH Connection
    July 18, 2023
    By Taylor Scott

    How to Prevent Quiet Quitting 

    “Connection drives down turnover while mitigating "quiet quitting”,” according to Enboarder.  “Employees who feel connected are more likely to be satisfied with their jobs (96%) versus employees who feel disconnected (60%). Only 13% of connected employees expect to leave their current role within 12 months, and this answer nearly doubles for disconnected employees (24%). In addition

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  • Lead With Hospitality
    July 11, 2023
    By Taylor Scott

    How to Lead With Hospitality in Six Simple (but not always easy) Steps

    Leaders leading with hospitality understand how to connect, strive for self-mastery, serve, engage, coach, and inspire; in that order.   If any one of these steps is taken out of order, it compromises a leader’s ability to appeal to and motivate the emotions which give people the energy and enthusiasm to move, take action, change behavior, become

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  • Lead With Hospitality, LWH Inspiration
    July 4, 2023
    By Taylor Scott

    What makes Disney so magical? (and what leaders can learn from it)

    The stories guests and customers tell aren’t because of the nightly fireworks, Cinderella’s castle, lakes of dreams, chandelier bars, state-of-the-art workout equipment, or the dazzling presentations to Wall Street.  Instead, guests vote with their feet, their wallets, and their Instagram accounts because of the emotional connections sparked and reignited.  It’s all about how people made them feel. 

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  • Lead With Hospitality, LWH Inspiration, Planning and Coaching
    June 27, 2023
    By Taylor Scott

    5 Ways to Inspire Your Team

    1-Actively seek inspiration Actively pursue opportunities to feed your mind, your body, and especially your soul.  Just like successful athletes who master their craft, they don’t get there by accident.  They wake up every single day with a thirst and hunger to become their very best.  They not only eat the right foods to get proper

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  • Lead With Hospitality, LWH Inspiration, Planning and Coaching
    June 20, 2023
    By Taylor Scott

    How Inspired is Your Team? 4 Ways to Inspire Them.

    A Harvard Business Review article by Scott Barry Kaufman entitled, “Why Inspiration Matters” reveals why inspiration is so, inspiring. Kaufman’s article cites research by several scholars to further support his hypothesis that inspiration matters.  In my own research, I took an interest in the work Kaufman cited from psychologists, Todd M. Thrash and Andrew J. Elliott,

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  • Lead With Hospitality, LWH Inspiration, Planning and Coaching
    June 13, 2023
    By Taylor Scott

    How do you step into being a powerful leader? You coach. 

    For leaders, bosses, teachers, professors, doctors, lawyers, or actual coaches of teams, never underestimate the opportunity you have, to teach and coach. No matter what your rank, role, or title, you never know how impactful and meaningful your words may be to the people on your teams and in your life.  If you’re a leader or

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  • Lead With Hospitality, LWH Inspiration, Planning and Coaching, Uncategorized
    June 6, 2023
    By Taylor Scott

    Informal Feedback is the Key to Successful Formal Feedback…Here’s Why

    The Importance of Feedback Feedback is important because it not only drives performance in a positive direction, but it also positively impacts the attitude and mindsets of all employees. When employee mindset and attitude are on the up and up, business results like profits, satisfaction scores, and employee experience will follow suit, in a positive, upbeat

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  • Lead With Hospitality, LWH Inspiration, Planning and Coaching
    May 30, 2023
    By Taylor Scott

    Do you anticipate a lack of results? How to use anticipation to create a more successful team. 

    We often get downstream about a mile and a half on a project, an initiative, a meeting, or a task, and then we feel lost.   You’ve put in the time, effort, and thought, yet have become frustrated with the lack of results or progress. Often our teams do the same. Too frequently it’s not until the

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  • Lead With Hospitality, LWH Inspiration, Planning and Coaching
    May 23, 2023
    By Taylor Scott

    Would you give your employees more feedback if you knew it’d increase engagement and performance?

    According to research gathered by Zippia: -65% of employees desire more feedback. -69% of employees say they would work harder if they felt their efforts were being recognized through feedback. -98% of employees disengage from their work when they receive little or no feedback. When leaders pause their own work, breaking from their calls, emails, analysis, preparation, and meetings

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  • Grace, Lead With Hospitality, LWH Inspiration
    May 16, 2023
    By Taylor Scott

    Are grudges hurting your team? 

    As leaders, we’re often at a crossroads, with an important choice to make. You can hold a grudge, skip the meeting, become nonresponsive, noncommunicative, and freeze out the people who have upset you. Or, you can lead with hospitality. You can forgive, be the bigger person, take the high road, and work on mending the

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  • Grace, LWH Inspiration
    May 9, 2023
    By Taylor Scott

    How do you react to your teams’ mistakes? 

    I heard a story in church years ago about a couple who had been married for over fifty years. When asked how in the world they stayed together despite each other’s faults, habits, and hang-ups, their response was amazing. It illustrates grace in action, and I’ll share their response here.  The husband responded to the question

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  • Grace, Lead With Hospitality, LWH Inspiration
    May 2, 2023
    By Taylor Scott

    Do the Best Leaders Have the Most Power, Money, or Grace?

    Power usually benefits, first and foremost, those who have it. Sure, their span of influence may be great big, and wide, but their true, positive impact is usually limited to a select few who they deem worthy of receiving it. And that impact usually comes at a cost, as leaders obsessed with power (specifically their own

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  • Grace, Lead With Hospitality, LWH Inspiration
    April 25, 2023
    By Taylor Scott

    Do You Expect Perfection from Your Team? How You Could Be Hurting Your Results.

    Practicing grace, especially when people don’t expect it or, when they may not deserve it, absolutely will make them feel important. It’s extraordinary and special. The word “special” by definition, sparks good feelings and sentiments. These include positive words such as remarkable, exceptional, significant, and not the least of which, important.  When we’re graceful with our

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  • Importance, Lead With Hospitality, LWH Inspiration
    April 18, 2023
    By Taylor Scott

    The Truth About Champions

    Champions are special.  They’re usually ―the best, the ―winners, and deserving of the title.  They’re talented, and skillful, and have earned everyone‘s respect.  They didn’t get there alone. Often, champions had a coach, a mentor, a leader, supporters, and advocates, and they had champions encouraging them along the way.   Look up the word champion; (champ · pi · on)

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  • Importance, Lead With Hospitality, LWH Inspiration
    April 11, 2023
    By Taylor Scott

    Want to Stand Out as a Great Leader? Stop Using This Phrase.

    Consider one of the most overused phrases in the corporate world and maybe even in the world, in general, ―I think… How often do we hear it? Partners, leaders, colleagues, and even our guests, customers, and clients say it all day long, day in and day out.   The risk of beginning a sentence with ― “I think”

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  • Importance, Lead With Hospitality, LWH Inspiration
    April 4, 2023
    By Taylor Scott

    How to Lead Your Team to Create the Results You Need

    The final piece to our three-part puzzle of leading with hospitality is possessing the ability to make people feel important.  The first two vital pieces to leading with hospitality are making people feel welcome and comfortable. These two components relate to your ability to maximize productivity, enhance your team’s culture, and ultimately drive desired business results.  Without

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  • Lead With Hospitality, LWH Inspiration, Purposeful Engagement
    March 28, 2023
    By Taylor Scott

    Want Your Team to Stick Around? Recognize Them.

    “An employee who has been recognized is 63% more likely to stay at his or her current job within the next three to six months, according to another study” (Apollo Technical). Recognition is important as many research studies have cited a lack of appreciation at work as a major reason for leaving a company. Showing appreciation

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  • Lead With Hospitality, LWH Inspiration, Purposeful Engagement
    March 21, 2023
    By Taylor Scott

    Do you know each of your team members’ purpose? (and why you should)

    When people fully understand the purpose of an organization’s existence and they buy in, they rally together to make it happen. It sounds simple, but it’s not always easy. This truth is often forgotten and swept under the rug.  Too often, it leads to teams dragging themselves to and from work rather than showing up to

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  • Lead With Hospitality, LWH Inspiration, Purposeful Engagement
    March 14, 2023
    By Taylor Scott

    Prioritize This to Stand Out as a Great Leader

    Significance. The irony is that we often overlook the importance of a word that literally means – the quality of being important.  For leaders, there’s power in a word like significance.  It’s borderline magical.  Once people on our teams feel significant, they become a new person, capable of doing more.   They regain the confidence they once had but have temporarily lost. When they

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  • Lead With Hospitality, Purposeful Engagement
    March 7, 2023
    By Taylor Scott

    Three Ways to Encourage Your Team

    Whether it’s for five minutes, five hours, or five days at a time, take the time to help those on your team. Few leadership actions are as encouraging as leaders of teams out in the field, on the floor, and in the moments that matter as they help their teams.  They’ll feel it, and you’ll feel

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  • Lead With Hospitality, LWH Inspiration, Purposeful Engagement
    February 28, 2023
    By Taylor Scott

    What’s Your Low Employee Engagement Costing You?

    According to Haiilo: - Companies with a highly engaged workforce are 21% more profitable. - Good company culture increases revenue by four times. - 33% of professionals cite boredom as their main reason to leave their jobs. Sadly, these metrics (and feelings) haven’t improved much in corporate America over time. If you’re wondering if your employees are engaged, consider

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  • Kindness, LWH Inspiration, Purposeful Engagement
    February 21, 2023
    By Taylor Scott

    Does Being Self-Critical Pay Off?

    People with higher self-compassion, or being kind towards themselves, generally have the following traits (BBC): - Proactive Personality: They are more likely to take care of problems before they get worse. - More Motivated to Correct Their Errors: They are more likely to fix their mistakes. - More Compassionate Towards Others: They are less likely to try to

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  • Kindness, LWH Inspiration, Purposeful Engagement
    February 14, 2023
    By Taylor Scott

    What Are The Benefits of Gratitude?

    Gratitude rhymes with “attitude”, and it means to have a thankful and pleasing feeling about what you’ve received from someone else.  When we feel gratitude, we’re “pleased” with what someone else did for us or how they treated us.   The magic of letting yourself feel gratitude is that you’re simply so thankful and appreciative of someone

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  • Kindness, LWH Inspiration, Purposeful Engagement
    February 7, 2023
    By Taylor Scott

    Who Wins When You Choose Kindness?

    When we treat people with kindness, simply being nice to each other, everyone wins.   Consider what kindness really means to you. Kindness means being friendly, generous, and considerate of other people.   Kindness is simply giving other people our time, a little bit of our talent, or “that thing” we do better than others, or our heart.  Kindness comes

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  • Kindness, Lead With Hospitality, LWH Inspiration, Purposeful Engagement
    January 31, 2023
    By Taylor Scott

    What’s the ROI on Kindness?

    Is prioritizing kindness worth it for you and your team? According to HRMorning, creating a culture of kindness can have the following benefits for your team: -Increased productivity and satisfaction -Healthier workers -Higher-quality work -Lowered stress -Increased engagement -Increased happiness  Leading with hospitality moves people to move, with purpose and passion, because of a leader’s genuine kindness. In other words, when leaders are

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  • LWH Inspiration
    January 24, 2023
    By Taylor Scott

    Think You “Should be” Further Along? Read This.

    How often do you leave your office, hop in your car, turn on the radio, get five miles down the road, and have no idea what songs, commercials, or talk radio segments just played in the very car in which you’re the only passenger? Maybe I’m the only one, but does your mind race with

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  • LWH Inspiration
    January 17, 2023
    By Taylor Scott

    5 Steps to Beat Boredom At Work

    Do you feel stuck in your job and like you’re doing the same boring thing every day with no end in site?  We’ve all been caught in a monotonous rut whether that be in our career, relationship, family dynamic, and/or social dynamic. It happens…it’s ok.   We’re all in the same boat. Curiosity is the key to beating boredom.  Thought for

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  • LWH Inspiration
    January 10, 2023
    By Taylor Scott

    How to Better Understand Your Team

    We can all agree that it’s very difficult to foster productive, meaningful relationships at work, at home, or in the community without effective communication.   By the same token, it’s nearly impossible to communicate effectively, with anyone, without some level of understanding. Seek to understand your team by asking questions. Thought for the week: Intentionally seeking to understand, in

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  • LWH Inspiration
    January 3, 2023
    By Taylor Scott

    Do You Trust Your Team? Their Productivity and Engagement Depend On It

    “Compared with people at low-trust companies, people at high-trust companies report: 74% less stress, 106% more energy at work, 50% higher productivity, 13% fewer sick days, 76% more engagement, 29% more satisfaction with their lives, 40% less burnout” (Harvard Business Review). The final piece to our three-part puzzle of leading with hospitality is possessing the ability

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  • LWH Inspiration
    December 27, 2022
    By Taylor Scott

    How Can You Consistently Deliver for Your Team?

    When we shift our mindset to think about leadership as a service to others, those we lead can feel it.  Once they feel our presence and service, they become inspired to be that same type of leader and person to the people who matter most in their lives as well. Here are some ways you can

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  • LWH Inspiration
    December 20, 2022
    By Taylor Scott

    Your Company’s Success Depends on Your Ability to Do This

    Do you feel worried about your year-end sales and the looming recession you keep hearing about? Do you get anxious thinking about having to do another round of layoffs? Do you get frustrated when you just can’t seem to get your leaders to show up at the same level you do?  We all get worried. We all get

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  • LWH Inspiration
    December 13, 2022
    By Taylor Scott

    What Should Leaders Prioritize in 2023?

    “79% of employees will quit due to a lack of appreciation” (Zippia). Prioritize making your team feel appreciated. When you serve your team, doing everything you can to help them become better, more successful, more fulfilled, or even more productive; they’ll appreciate you. When they appreciate you, they’ll give back tenfold.  A simple act of service changes the

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  • LWH Inspiration
    December 5, 2022
    By Taylor Scott

    What is Servant Leadership?

    Robert Greenleaf first coined the phrase and concept of servant leadership in his 1970 essay, appropriately titled, The Servant. It’s the idea of putting others first, ahead of your own agenda, needs, and even your own desires.   Servant Leadership is when leaders – titled or untitled – serve others.  If we pause and think about our favorite

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  • LWH Inspiration
    November 29, 2022
    By Taylor Scott

    It’s GiVing Tuesday, What Does Your Team Need?

    Black Friday 2022 set a new record for online shopping with $9.12 billion spent in one day by consumers (Adobe Analytics). According to the same report, the option to buy now and pay later has increased by 78% in the last week.  Your team likely makes up one of the many people that felt the need

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  • LWH Inspiration
    November 21, 2022
    By Taylor Scott

    How do you build meaningful relationships at work?

    We can all agree that it’s very difficult to foster productive, meaningful relationships at work, at home, or in the community without effective communication.   By the same token, it’s nearly impossible to communicate effectively, with anyone, without some level of understanding. Thought for the week: Intentionally seeking to understand, in any situation, magically transforms: -Heated arguments into conversations-Mere acquaintances into meaningful relationships-Bad days

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  • LWH Inspiration
    November 14, 2022
    By Taylor Scott

    Can you be too empathetic? 

    According to BusinessSolver’s 2022 State of Workplace Empathy: 77% of CEOs worry that they’ll lose respect if they’re too empathetic and 79% struggled to be empathetic.  Although CEOs struggle with empathy, employees seek it in their organizations. According to BusinessSolver’s 2019 State of Workplace Empathy: 82% of employees would consider leaving their job for a more empathetic

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  • LWH Inspiration
    November 8, 2022
    By Taylor Scott

    13.1 Transferable Lessons Learned While Training for a Half Marathon

    Slow down to speed up We think we have to sprint, all-out, at work and even in life.  Sometimes, actually more often than not, when and if we’re able to bring ourselves to slow down, we find we end up going further, quicker. Together we go far Whether it’s training for an endurance race or living through the

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  • LWH Inspiration
    November 1, 2022
    By Taylor Scott

    Have you made your team feel significant? Their performance is a clue.

    We want to feel accepted by our bosses, our peers, our families, and even the person sitting next to us on the airplane. We need to feel accepted so we can feel significant. That feeling of significance is almost the gateway to feeling confident enough to perform, contribute, or produce.  The problem with only accepting people

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  • LWH Inspiration
    October 24, 2022
    By Taylor Scott

    Are You a Great ‘Doer or a Leader?

    While in an onboarding new hire training at Disney University when I jumped into my first full-time leadership role at Disney Parks and Resorts at the start of my career, a senior leader came in as a guest speaker.   He told us, “Congratulations.  Up until now, you’ve been great ‘doers.  Now, you’re leaders.  So, your success

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  • LWH Inspiration
    October 18, 2022
    By Taylor Scott

    Increase Connection, Increase Productivity (Even When You’re Busy)

    Your team’s busy going in several different directions at once.  You’re busy going in several different directions at once.   Yet, the need for connection doesn’t stop.   “Well-connected teams who can communicate effectively see a 20-25% increase in productivity” (McKinsey Report). One thing about every single one of us is that we literally wired to connect.  In our careers

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  • Taylor Scott
    LWH Inspiration
    October 11, 2022
    By Taylor Scott

    One-On-One Meetings Have Increased Over 500% – Are You Wasting Your Time?

    Prior to the pandemic, professionals used to average 0.9 one-on-one meetings a week, that average has since increased to 5.6 one-on-one meetings a week, a 500% increase (reclaimai).  If you’ve been reading my blogs, have worked with me, or are in the learning and development space yourself, you know…all humans crave interaction and connection. After (and

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  • LWH Inspiration
    October 4, 2022
    By Taylor Scott

    How to Combat High Turnover Rates

    One-third of American workers changed jobs over the past two years (PBS) and 40% of those people, are again looking to switch positions (CNBC).  Losing an employee can cost the company 1.5-2 times the employee’s salary (built in).  That is to say, every time someone puts in their two-week notice, it costs up to double their salary

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  • LWH Inspiration, Uncategorized
    September 27, 2022
    By Taylor Scott

    How Can Managers Get Team Members Excited to Return to the Office?

    “82% of [business decision makers] say getting back to the office in person is a concern” yet “73% of [employees] say they need a better reason than just company expectations” to return to the office, according to the data from Microsoft Work trend Index research.  So what can managers do to help get fellow employees on

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  • LWH Inspiration
    September 20, 2022
    By Taylor Scott

    65% of Managerial Tasks Will be Automated Away; Connection Is the New Priority 

    As we’ve shifted to hybrid and remote workforces, along with the continuing trend toward automation, the need for Managers to know how to build and maintain strong connections with their team has never been more important. According to Harvard Business Review, “

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  • Your Team, 'Quiet Quit', Now What?
    LWH Inspiration
    September 13, 2022
    By Taylor Scott

    Your Team ‘Quiet Quit’, Now What?

    Have you noticed your team members that always go the extra mile suddenly are clocked out right on time? Perhaps productivity suddenly took a dive? If you haven’t heard of this new phrase, you can find a full definition here. Essentially, 'Quiet Quit' is when an employee only does the work listed on their job description,

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  • LWH Inspiration
    September 6, 2022
    By Taylor Scott

    GiVING Hospitality with Experiences

    An experience is something that you do or that happens to you, especially something important that affects you.  It’s living through certain events, observing and feeling something in-the-moment. In life there are several ways we can gain experience which ultimately gives us knowledge, skills, and understanding we may not have gained otherwise.  With every experience, we gain more

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  • LWH Inspiration
    August 30, 2022
    By Taylor Scott

    GiVING Hospitality by Volunteering

    Being a volunteer means that you are offering something – something that is not required nor an obligation.  Most of the time, to volunteer means that you are working side by side with others. This connects you to other human beings as you are working toward a common goal or purpose.  It is a win-win for all parties involved. Those who

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  • GiVING Hospitality by Inspiring Others
    LWH Inspiration
    August 23, 2022
    By Taylor Scott

    GiVING Hospitality by Inspiring Others

    Inspiration is a feeling of enthusiasm you get from someone or something that gives you new and creative ideas. If you describe someone or something good as an inspiration, you mean that they make you or other people want to do or achieve something.  Inspiration gives us so much hope in certain situations because it’s ultimately what

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  • LWH Inspiration
    August 16, 2022
    By Taylor Scott

    GiVING Hospitality Through Generosity

    Generosity is a virtue of freely giving gifts to others or to something other than ourselves.  It’s GiVING of gifts.  Sometimes it could be tangible gifts.   Other times it’s intangibles such as giving someone a bit of our time, whether we’re listening to them, helping them through something, or even helping them with a project. When we’re

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  • GiVE Hospitality
    LWH Inspiration
    August 9, 2022
    By Taylor Scott

    GiVE Hospitality

    What does hospitality mean to you? Dictionary.com defines hospitality as, “The friendly reception and treatment of guests and strangers; the quality or disposition of receiving and treating guests and strangers in a warm, friendly, and generous way.” Hospitality is simply making people feel welcome, comfortable, and important.   Typically, when we think of hospitality, we think of restaurants, hotels,

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  • GiVING Kindness by Encouraging Others
    LWH Inspiration
    August 2, 2022
    By Taylor Scott

    GiVING Kindness by Encouraging Others

    Encouragement means to simply give someone courage. Consider just how powerful it could be to GiVE someone courage: GiVES positive energy - Encouragement literally means to give people courage.  So, encouragement is like giving someone a mental and emotional boost of energy which lifts them up and propels them into action. GiVES people hope – when people are

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  • LWH Inspiration
    July 26, 2022
    By Taylor Scott

    GiVING Kindness by Living Your Personal Values

    Value is how much something is worth, or how important something is.   Do you have value?  Think about what you do well.  What are your strengths?  What do you believe in, and beyond that, what do you stand for? This is yet another way each of us can GiVE Kindness to others in order to form and

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  • LWH Inspiration
    July 19, 2022
    By Taylor Scott

    Self-Improvement:  How to GiVE Kindness to Yourself, So That You Can GiVE Kindness to Others

    To improve is to simply become better.  The idea that we become better today than we were yesterday. Four ways we can all commit to improving ourselves, so that we can GiVE our best to others: Our attitudeOur physical and mental healthOur knowledgeOur skills In order to GiVE kindness to others, it’s important to GiVE kindness to ourselves.

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  • LWH Inspiration
    July 12, 2022
    By Taylor Scott

    Four Ways to GiVE Kindness with Your Gratitude

    Gratitude rhymes with “attitude”, and it means to have a thankful and pleasing feeling about what you’ve received from someone else.  When we feel gratitude, we’re “pleased” with what someone else did for us or how they treated us.   The magic of letting yourself feel gratitude is that you’re simply so thankful and appreciative of someone

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  • LWH Inspiration
    July 5, 2022
    By Taylor Scott

    Four Compelling Reasons to GiVE Kindness

    Consider what kindness really means to you. Kindness means being friendly, generous, and considerate of other people.   Generosity is just another way of saying GiVING to other people.    Kindness is simply giving other people our time, a little bit of our talent, or “that thing” we do better than others, or our heart.  Kindness comes from a place

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  • LWH Inspiration
    June 28, 2022
    By Taylor Scott

    GiVING Compassion with Purposeful Engagement with Others

    Genuineness Impact Validate ENGAGE Being engaged means: Involved in activity with others.To be interested in others.Committed to others. Questions then, for all of us are “How can we engage?”  and “Why does engagement even matter?” The answers are simple on the surface but make a significant and lasting impact on the people with whom we engage. Consider the impact the following experiences have

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  • LWH Inspiration
    June 21, 2022
    By Taylor Scott

    GiVING Compassion by Validating the Greatness You See in Others

    Genuineness Impact VALIDATE E To validate means to prove or confirm something or someone is correct or truthful. Though we may come from different places with different upbringings, varying views, and diverse perspectives, one thing we all have in common is, that we’re all human beings. So, when someone validates our skills, talents, or what they value in us, we’re lifted

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  • LWH Inspiration
    June 14, 2022
    By Taylor Scott

    GiVING Compassion with Intention and Positive Impact

    Genuineness IMPACT  V ________ E ________ If we think about what the word impact really means, it’s simply the effect part of the cause and effect equation.   To make an impact is to have a strong effect on someone or something. Let’s focus on the people part; the impact people can have on other people.  That includes all of you, and

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  • LWH Inspiration
    June 7, 2022
    By Taylor Scott

    GiVE Compassion with Genuineness

    GENUINENESS  I __________ V _________ E _________ What does it mean to be genuine? To be genuine means to be true to yourself – who you are, on the inside and out.  Genuine people are said to be “real”; as if to say, they’re not fake.   Here’s why it’s important to be genuine and true to yourself: The problem with “faking it

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  • LWH Inspiration
    May 31, 2022
    By Taylor Scott

    GiVE Compassion – Three Compelling Reasons to GiVE Compassion

    Throughout this month, we’ll send you some thoughts, conversation starters, and activities you can do with your children, students, your teams, or even your families at home around four ways we can all GiVE Compassion to others. What does the word compassion mean to you? I’m sure you have someone in your life, an experience from your

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  • LWH Inspiration
    May 24, 2022
    By Taylor Scott

    What Stories do You Have to Tell?  All of Them!  Here Are Some Suggestions

    What stories do you have to tell?  Specifically, what stories do you believe you have to share with those you lead, your peers, your customers, or even your own leaders, to inspire them? Remember, great storytelling is to be as human as possible so that you can relate to and connect with others as much as

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  • Taylor Scott Lead with Hospitality
    LWH Inspiration
    May 17, 2022
    By Taylor Scott

    A Simple Guide to Crafting Stories Which Inspire Action

    How do you craft stories to share with your team? Think about your favorite movies, television shows, or even songs.  They’re your favorite because of the stories within them.  Every great movie has the following: S – T – A - R Situation:  A situation to which we can somehow relateTask:  Characters to whom we relate because they

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  • LWH Inspiration
    May 10, 2022
    By Taylor Scott

    Here’s Why Stories Always Have and Always Will Inspire Your Team

    Stories inspire us in so many ways and for so many reasons: Connection – when we see, hear, or even feel for the characters in any story – a movie, television show, a song, or a story we hear from a leader – we begin to connect on a deeper, more human level. Humanness – it’s been

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  • LWH Inspiration
    May 3, 2022
    By Taylor Scott

    Inspiring Leadership in 2022: 5 Ways to Feed Your Soul and Feed Your Mind with Knowledge

    I had the opportunity to spend some time this week at UNLV delivering a Lead with Hospitality training to my friend, Professor Laura Book’s Hospitality classes. Being back in the college environment got me thinking, what is it about college that makes us feel so fulfilled? I realized it provides us an opportunity to feed

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  • LWH Inspiration
    April 26, 2022
    By Taylor Scott

    How the Best Leaders and Most Successful People Practice Self Care

    As we get older and respond to the challenges of life and sedentary lifestyles, our posture deteriorates. Our shoulders become hunched, our necks stiff, and we sit either slumped or holding ourselves in a rigid upright position.   Be intentional and purposeful about building in time throughout each day and week, to take care of your body.   Here

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  • LWH Inspiration
    April 19, 2022
    By Taylor Scott

    This is the First Thing Inspirational Leaders Feed Every Single Day

    The most inspiring leaders of all time are intentional about feeding their minds. Here are some ways to be intentional and purposeful about feeding our minds: Have a thirst for new knowledgeBe hungry to learn all you can about every facet of your businessChallenge yourself to learn new skills in and outside of workRead books, listen to

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  • LWH Inspiration
    April 12, 2022
    By Taylor Scott

    How the Best Leaders Intentionally Inspire Others Every Chance They Get

    We can all agree that inspiration certainly moves people on the inside, so they give their very best on the outside.  So, the question is, what can we, as leaders, do to create this sense of joy and inspiration within our organizations and among the people, we lead every chance we get? Here are some ways

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  • LWH Inspiration
    April 5, 2022
    By Taylor Scott

    Here’s What Scholars Found to be the Magic of Inspiration

    Simply put, when we’re inspired, we do more, become more, and ultimately deliver more for ourselves and for our organizations.   Go first.  Be an inspiration. American psychologist, Scott Barry Kaufman’s article in Harvard Business Review entitled, “Why Inspiration Matters” points out notable research by Todd M. Thrash and Andrew J. Elliott which shows us just how

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  • LWH Inspiration
    March 29, 2022
    By Taylor Scott

    The Secret to Inspiring Your Team to Execute the Game Plan

    Execution is defined as the carrying out or the putting into effect of an action plan.   The question for us, as leaders then, is, “How can we keep our teams executing consistently on the action plans we’ve created?” Conversations Make Good Company Conversations really do make good company.  It’s true both with the company we keep in our

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  • LWH Inspiration
    March 22, 2022
    By Taylor Scott

    This One Thing Will Turn Busyness into Productivity, Taking Your Team Further Quicker

    What’s an action plan and why is it important? Simple, but not always easy; and this is something often overlooked.  That’s why I want to shed some light on this today. Action plans are nothing more than a detailed list of actions and steps, which helps you organize who will do what and by when. Action plans become

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  • LWH Inspiration
    March 15, 2022
    By Taylor Scott

    This is the Real Impact of Leaders Helping Teams with SMART Goals

    The idea of SMART Goals has been around since 1981, when George T. Doran wrote an article about an easy way to create objectives in the November 1981 issue of the Management Review. The difference between an ordinary, non-strategic goal or objective and a SMART Goal is that with SMART Goals, everyone knows what needs to

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  • LWH Inspiration
    March 8, 2022
    By Taylor Scott

     Here’s How the Best Leaders Craft a Compelling Vision for Their Team

    Vision is the ability to think about or plan for the future with imagination or wisdom. What’s special about that last part?  With imagination or wisdom? What makes great coaches and inspirational leaders so special is their ability to be a visionary; they’re able to see a future many other people do not see.   They not only see

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  • LWH Inspiration
    March 1, 2022
    By Taylor Scott

    Three Psychological Human Needs Your Team Needs to Help Them Lean In, Step Up, and Deliver Their Best Work

    Psychologists, Edward Deci and Richard Ryan first introduced their Self-Determination Theory in 1985.  It’s since been tested, tried, and proven over the years.  The theory suggests that people become self-determined and motivated when three universal psychological needs are met:   The need for competence, or mastery of their workThe need for autonomy, or choice in how the

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  • LWH Inspiration
    February 22, 2022
    By Taylor Scott

    Here’s Why People Value Grace and Gracefulness in Their Leader

    Grace is defined by Dictionary.com as simple elegance or refinement of movement.   Practicing grace, especially when people don’t expect it or, when they may not deserve it, absolutely will make them feel important. It’s extraordinary and special.  The word “special” by definition, sparks good feelings and sentiments. These include positive words such as remarkable, exceptional, significant, and

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  • LWH Inspiration
    February 15, 2022
    By Taylor Scott

    Here’s How Great Leaders Make People Feel Important and Why it Matters

    Why should leaders be intentional about making sure their teams feel important? Their teams will become more confident, leaning into their special talents and uniqueness.Their teams will become more productive, accomplishing more, in less time, with fewer resources.Their teams will become inspired to push even harder and go even further. Here’s how the best leaders make sure

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  • LWH Inspiration
    February 8, 2022
    By Taylor Scott

    Three Things People on Your Team Want to be Reminded Of

    “Life is not a competition.   Life is about helping and inspiring others so we can each reach our potential.”  — Kim Chase, Actress What can we remind people of to encourage them? Their strengthsTheir accomplishmentsTheir passions We can remind people of their strengths, accomplishments, and their passions.   Remind People of Their Strengths Some people know and understand their natural strengths, but

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  • Ballgames To Boardrooms, LWH Inspiration, Sports, Uncategorized
    February 5, 2022
    By Taylor Scott

    My Winter Olympics Story About The Attraction of Winning and an Underlying Paradox

    This is a blogpost I wrote and published on my very first blog / passion project – www.GoOneMoreStep.blogspot.com.  I started that blog in January of 2011.  This is a throwback, retro blog post that was inspired by one of the many stories we often hear or read about Olympic athletes.  It was a Sunday morning

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  • LWH Inspiration
    February 1, 2022
    By Taylor Scott

    The One Thing You Need to Know About Your Team in Order to Recognize Them in Meaningful Ways

    Walter Burke Barbe first designed the VAK model for learning and it was later developed by Neil Fleming.  It’s the idea that people process information in one of three ways:   Visually, Auditorily, or Kinesthetically.   What does this have to do with recognition? When we know how our people prefer to process information, it allows us to recognize them

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  • LWH Inspiration
    January 25, 2022
    By Taylor Scott

    Do You Know What “Sawubona” Means?

    It’s a word from the Zulu culture, in South Africa.  It means, “I see you.” Its literal translation is “we see you…”. As if to say, “Our whole tribe sees you.” Inherent in the Zulu greeting, “Sawubona,” and the grateful reply, “Ngikhona,” is a sense that “…until you saw me, I didn’t exist.”   In Zulu culture, this exchange

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  • Video
    January 19, 2022
    By Taylor Scott

    How do you fight Zoom fatigue?

    How do you fight Zoom fatigue? If you're still running things remotely, your team might be feeling the "Zoom fatigue". As the leader, what can you do about it? Engage with them! This clip shows an example of me engaging with a team during one of my virtual trainings. This will give you a real-life example of how to

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  • LWH Inspiration
    January 18, 2022
    By Taylor Scott

    A Story About the Power of Encouragement

    In the early ’80s, there lived a girl named, Emily, in Roehampton, South West London, England.  She was beautiful and smart but had a stammering stutter which made her too shy to speak to others.  One of her teachers had an idea that he thought might cure her of her stutter.  He encouraged her to

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  • LWH Inspiration
    January 17, 2022
    By Taylor Scott

    Dream Diligently…

    What better time than Martin Luther King Day for a quick thought on DREAMS…Dr. King had a dream…a dream that he so diligently shared through his passionate sermons, lectures, speeches, books, and nonviolent protests that his very dreams, in fact, changed the landscape of American society; and in many ways, the world. Thought for the week:Everybody dreams…but

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  • LWH Inspiration
    January 11, 2022
    By Taylor Scott

    Two Simple Ways to Help Your Team Feel Fulfilled

    What is fulfillment?  And why do you think this is important for us to understand, as leaders? Look at the root word of fulfillment, which is to fulfill. It means “to develop the full potential of.” Isn’t it ultimately up to us, as leaders, to develop the full potential of our people?  Of course, it is.  Fulfillment’s

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  • LWH Inspiration
    January 4, 2022
    By Taylor Scott

    Three Things Leaders Who Lead with Hospitality Do with Purpose

    When we have a purpose, we know exactly who we are, where we’re going, and most importantly, we know why we’re doing what we’re doing.   This is a magical feeling – one of significance, driven by passion.  Remember, our goal, as leaders, is to connect with and inspire people to become their absolute best so they

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  • LWH Inspiration
    December 28, 2021
    By Taylor Scott

    Engaged Leaders = Engaged Teams

    When you think of the jobs in which you felt significant, what made you feel that way?   You had purpose and your leaders were likely engaged.   Only 66% of people feel a sense of purpose from their organization, according to O.C. Tanner’s most recent Global Culture Report. Sadly, according to Gallup’s most recent State of the American Workforce

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  • LWH Inspiration
    December 21, 2021
    By Taylor Scott

    An Exercise in Intention to Consistently Deliver for Your Team

    When we shift our mindset to think about leadership as a service to others, those we lead can feel it.  Once they feel our presence and service, they become inspired to be that same type of leader and person to the people who matter most in their lives as well. Here are some ways you can

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  • LWH Inspiration
    December 14, 2021
    By Taylor Scott

    Staying Active for Your Team

    Sometimes it’s the simplest things that mean the most to those we lead.  Few things are more comforting and at the same time motivating than when we see our leaders in the mix, staying active and accountable to the very cause they’re leading. Here are some ways you can stay active, available, and approachable to your

    Read More
  • Video
    December 8, 2021
    By Taylor Scott

    How do I encourage my team?

    With the holidays, approaching deadlines, and cold season among us, your team may be feeling overwhelmed. A little encouragement can go a long way. Check out this video for 3 ways to encourage your team! https://youtu.be/w_ItFV-5GoE

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  • LWH Inspiration
    December 7, 2021
    By Taylor Scott

    Lead with Hospitality’s Leadership CODE (E.D.O.C.)

    How do leaders ensure their teams really execute every single day?  In other words, what do great leaders actually do? Here’s a “coaching code” to remember which will ensure you’re a great coach today, tomorrow, and at any level of leadership you may find yourself in the future.  At its core, leadership is simple.  Balancing all

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  • Video
    December 1, 2021
    By Taylor Scott

    How Do You Fight the Great Resignation?

    We've all heard about the Great Resignation or have been dealing with it personally. So what can you do about it? Commit to connecting with your team on a deeper level so you can serve them selflessly. If you're not addressing what your team truly wants, you can't expect them to stick around. That starts

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  • LWH Inspiration
    November 30, 2021
    By Taylor Scott

    Listening with Empathy Can Change the Game

    Listening is so incredibly important to any leader, or person, for that matter, who wants to make a positive impact on those around them.  At the same time, it’s one of the simplest yet most frequently missed opportunities among leaders at all levels.   The more I travel around working with leaders at all levels of organizations,

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  • Video
    November 24, 2021
    By Taylor Scott

    How Can You Make The Extra Pass Today?

    The people at the top are the ones always willing to make the extra pass. Remember, you never look bad making someone else look good. How can you make the extra pass today? BLACK FRIDAY DEAL! My book "Lead with Hospitality" is included in Amazon's Black Friday Deals. Today save $9 on the hardcover here. On

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  • LWH Inspiration
    November 23, 2021
    By Taylor Scott

    What if We Viewed Leadership as a Service?

    If we pause and think about our favorite leaders we’ve ever experienced, from our most inspirational coaches, our most enlightening teachers, and our most motivating managers, they all have one thing in common. They served us. Leadership is about putting other people first, serving them in as many ways as possible, ultimately inspiring them to become their

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  • Video
    November 17, 2021
    By Taylor Scott

    You Can’t Pour From An Empty Cup

    I want to encourage you to feed your mind and be a life long learner. Remember, you can't pour from an empty cup. Check out my books here.

    Read More
  • LWH Inspiration
    November 16, 2021
    By Taylor Scott

    Matching Leadership Styles to Situations

    Should leaders use the same leadership style to lead every individual in the same way, in all types of situations? Great leaders adapt to specific situations and peopleGreat leaders meet people where they are Great leaders meet the moment with situational leadership Scholars and social scientists, Daniel Goleman and Richard Boyatzis, in their book, Primal Leadership lay out

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  • Video
    November 11, 2021
    By Taylor Scott

    The Real Potential of Encouragement

    Veterans Day always has me think about the selflessness of our soldiers. It takes a very special kind of person to be that selfless, but anyone can take a moment to encourage someone else. It may seem small but it can change someone's life. In this video I share a story about how one act

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  • LWH Inspiration
    November 9, 2021
    By Taylor Scott

    What is Empathy and How Do We Get Better At It?

    What is empathy? It’s a question I frequently ask when working with leaders at varying levels of organizations, all around the United States.  It’s amazing the answers I get.  More often than not people say empathy is “caring” or “being compassionate”.   Empathy is the ability to understand other people’s thoughts and emotions; even being able to feel

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  • Video
    November 3, 2021
    By Taylor Scott

    Taylor Scott – Author, Speaker, Consultant

    If we haven't met before, I wanted to introduce myself and if we have, I wanted to invite you to join my community! Take a moment to watch this video where I share the idea behind Lead with Hospitality and the different ways I can serve you and your team. Download the complimentary Lead with

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  • LWH Inspiration
    November 2, 2021
    By Taylor Scott

    The Best Way to Improve Your Self-Management Over Time

    Self-management is how you control and manage yourself, your emotions, and your abilities.  This includes one’s ability to manage impulses and focus on more important priorities and goals.  In short, a person who’s strong in self-management is not easily knocked off track by adversity, tense situations, or stressful times.   “Self-management is the emotional intelligence component that

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  • LWH Inspiration
    October 26, 2021
    By Taylor Scott

    Four Ways to Improve This Significant Area of Your Leadership Ability

    Your emotional state sets the tone for everyone around you.  Your team and others around you will take on the same tone and tenor as yours, as their leader.  The leader’s emotional state will set the tone for the entire team’s emotional state.   “Emotional self-awareness is the building block of the next fundamental emotional intelligence:  being

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  • Video
    October 20, 2021
    By Taylor Scott

    The secret to being listened to? Listening.

    Most people don't receive guidance, coaching, or teaching from someone until they trust them.  The quickest way to build trust is to listen.  Here are three people to listen to.  This clip was taken from a virtual keynote I did for Louisa East Elementary School.  Continue striving for self-mastery with my learning experience, learn more here.

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  • LWH Inspiration
    October 19, 2021
    By Taylor Scott

    One Thing Every Leader (and Every Person) Can Constantly Strive For

    Self-Mastery. When they were about to open Disneyland for the first time, back in July of 1955, some executives asked Walt, “Hey Walt, don’t you want to get some better trees to line Main Street USA?  The trees we have are a little bare, with very few leaves.  They’re not fully grown in yet.” Walt responded, telling

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  • Video
    October 13, 2021
    By Taylor Scott

    How to Lead with Hospitality when your leaders don’t.

    How do you Lead with Hospitality when those that lead you aren't on board? In this video, I share how to handle this whether you're currently also a leader or making your way up through the ranks in your organization. This video was taken from a podcast interview I did with Azalee Maslow on The

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  • LWH Inspiration
    October 12, 2021
    By Taylor Scott

    It’s Okay to Use Digital Communication to Stay Connected

    Three key digital communication platforms we can leverage to further connect with our teams: Email, Text, and Social Media It’s true that email may be overused, text may seem too forward or aggressive, and social media may seem too personal.  However, connection is connection, and the goal is to create emotional connections with people, so they feel

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  • LWH Inspiration
    October 5, 2021
    By Taylor Scott

    This Will Transform the Productivity in Your Team Meetings

    Meetings take up a great deal of our time at work.  So, it’s important that we make them as efficient as possible.  The best leaders, on any level, in any industry know how to create and execute impactful, productive, and efficient meetings.  It’s apparent whether or not the leader of the team or of the meeting

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  • Video
    September 29, 2021
    By Taylor Scott

    How do I set up one on one meetings each week?

    In this video, I walk you through the 4 steps to having a successful 1:1 meeting. 1 - Ask questions. 2 - Ask for feedback. 3 - Offer feedback. 4 - Share the future. This video is sponsored by the Leading with Hospitality learning experience, Commitment to Connection. Learn more here.

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  • LWH Inspiration
    September 28, 2021
    By Taylor Scott

    When Meeting One on One, This is the Most Important Thing

    What’s the most important thing for leaders to remember when it comes to having one on ones? Be more interested than interesting.  Ask great questions! I often reference and give credit to my favorite author, and in many ways, my own personal inspiration for becoming an author myself, Mark Sanborn.  In his book, The Fred Factor, he

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  • Video
    September 22, 2021
    By Taylor Scott

    What can 1:1 meetings do for your team?

    Watch this video for the three things regular 1:1 meetings with your team can give you. PS - Stay tuned to the end for the most important thing to remember when it comes to 1:1 meetings. https://youtu.be/kfnuDQZeUfc

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  • LWH Inspiration
    September 21, 2021
    By Taylor Scott

    Delivering Results With and Through Others Starts With Connection

    When people genuinely feel welcome on our teams and in our organizations, here’s what happens: They relax and begin to feel safe, which allows them to be themselves.  They begin to have an open mind, which sparks their creativity for new, fresh ideas.They have less anxiety and fear, fewer doubts, and more energy, passion, and commitment.They begin

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  • September 15, 2021
    By Taylor Scott
    Video

    Struggling to motivate your team? Watch this.

    To truly lead your team to take inspired action you have to connect with them on both a logical and emotional level. Watch the video for an illustration of how this works. PS - Are you ready to emotionally connect with your team but aren't sure how? Take the next step here.

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  • LWH Inspiration
    September 14, 2021
    By Taylor Scott

    Make it Matter, and They’ll Make it Happen

    Conventional wisdom tells us, if we want to influence, inspire, or motivate others to take action, all we need to do is show them facts, charts, graphs, and statistics.  However, as we can see, science suggests differently.  It’s actually emotion and feelings which provide the energy and ultimate inspiration to take action, change directions, and

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  • LWH Inspiration
    September 7, 2021
    By Taylor Scott

    HERE’S WHAT HAPPENS WHEN YOU LEAD, LEAD WITH HOSPITALITY

    The stories guests and customers tell aren’t because of the nightly fireworks, Cinderella’s castle, lakes of dreams, chandelier bars, state-of-the-art workout equipment, or the dazzling presentations to Wall Street.  Instead, guests vote with their feet, their wallets, and their Instagram accounts because of the emotional connections sparked and reignited.  It’s all about how people made them feel. 

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  • LWH Inspiration
    August 31, 2021
    By Taylor Scott

    Prositions to Host Author Taylor Scott at the 2021 ATD Conference

    Prositions will host, best-selling author and consultant, Taylor Scott at the 2021 International Conference & Exposition for the Association for Talent Development (ATD) in Salt Lake City, UT in August Discover how the best leaders transform jobs into meaningful work by leading with hospitality! "Before anyone becomes motivated to DO anything, they must first FEEL something."Taylor ScottAuthor

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  • LWH Inspiration
    August 31, 2021
    By Taylor Scott

    Five Ways Leaders Can Create Joy and Inspiration for Their Teams

    Actively seek inspiration Actively pursue opportunities to feed your mind, your body, and especially your soul.  Just like successful athletes who master their craft, they don’t get there by accident.  They wake up every single day with a thirst and hunger to become their very best.  They not only eat the right foods to get proper

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  • August 25, 2021
    By Taylor Scott
    Video

    Your Leadership Brand: What it is, Why it Matters, How to Define it

    Your leadership brand tells the story of your leadership. It tells the story of what makes you distinct and communicates your value to all those that you lead, work with, and also your leaders. Once you understand your leadership brand you'll have focus that will allow your to be intentional and purposeful about bringing your

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  • LWH Inspiration
    August 24, 2021
    By Taylor Scott

    Are you trying to be a great leader but you’re feeling overwhelmed?

    If it seems daunting to put all lead with hospitality virtues into action at once; choose only one at a time.   As you master each one, you’ll transform jobs into meaningful work for those you lead with: Acceptance when a person feels they don’t measure up to expectations Service when they need some help Empathy when no other leader

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  • August 18, 2021
    By Taylor Scott
    Video

    Taylor Scott Delivers Virtual Keynote for Explore Minnesota

    I recently had the opportunity to virtually deliver a keynote for Explore Minnesota and wanted to share this clip of it with you! Thank you Explore Minnesota for the opportunity. I have many connections to Minnesota so I was excited to be able to do this. If your team is looking for a keynote speaker,

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  • LWH Inspiration
    August 17, 2021
    By Taylor Scott

    INSPIRATION IS WHY PEOPLE DO MORE, BECOME THEIR BEST, AND DELIVER THEIR BEST WORK

    A Harvard Business Review article by Scott Barry Kaufman entitled, “Why Inspiration Matters” reveals why inspiration is so inspiring. Kaufman’s article cites research by several scholars to further support his hypothesis that inspiration matters.  In my own research, I took an interest in the work Kaufman cited from psychologists, Todd M. Thrash and Andrew J. Elliott,

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  • August 11, 2021
    By Taylor Scott
    Video

    12 Steps to Being Your Teams Favorite Leader

    What if your team thought about you the way you think about your favorite brands and leaders? The secret behind our favorite brands and leaders is how they make us feel. They're human, they emotionally connect, and they serve selflessly. I've created the Lead with Hospitality Field Guide which gives you a 12-step action plan

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  • LWH Inspiration
    August 10, 2021
    By Taylor Scott

    Gifts from a Coach

    For leaders, bosses, teachers, professors, doctors, lawyers, or actual coaches of teams, never underestimate the opportunity you have, to teach and coach. No matter what your rank, role, or title, you never know how impactful and meaningful your words may be to the people on your teams and in your life.  If you’re a leader or

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  • Video
    August 4, 2021
    By Taylor Scott

    How to Motivate and Inspire Your Team

    As leaders it's important for us to be motivators and inspire people. Perhaps, even more important, is the environment we're able to create. In this video I share the three universal psychological needs for people to become self-determined and motivated, also known as the Self-determination Theory. Take the next step on your leadership journey with

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  • LWH Inspiration
    August 3, 2021
    By Taylor Scott

    How Great Coaches Deliver Informal Feedback

    The Importance of Feedback Feedback is important because it not only drives performance in a positive direction, but it also positively impacts the attitude and mindsets of all employees. When employee mindset and attitude are on the up and up, business results like profits, satisfaction scores, and employee experience will follow suit, in a positive, upbeat

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  • July 28, 2021
    By Taylor Scott
    Video

    How to Craft a Compelling and Inspiring Vision for Your Team

    Being a leader with vision allows you to see a future that others might not see and invites other to be a part of it. Here are 3 keys to crafting a compelling and inspiring vision for your team. You can be the person who shows the way. Get the Lead with Hospitality Field Guide here.

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  • LWH Inspiration
    July 27, 2021
    By Taylor Scott

    How Every Great Coach Approaches Goal Setting

    We often get downstream about a mile and a half on a project, an initiative, a meeting, or a task, and then we feel lost.   You’ve put in the time, effort, and thought, yet have become frustrated with the lack of results or progress. Often our teams do the same. Too frequently it’s not until the

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  • July 21, 2021
    By Taylor Scott
    Video

    How Great Leaders Use Vision

    In this quick video I share what vision is, why it's so special, and how great leaders use it. Want more leadership tips like this? Download my complimentary Lead with Hospitality Field Guide for more actionable ways to be a great leader. Download it here.

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  • LWH Inspiration
    July 20, 2021
    By Taylor Scott

    STRATEGIC PLANNING CHARTS THE COURSE, AND EFFECTIVE COACHING STEERS THE SHIP

    According to research by the Gallup organization: Only 25% of employees “strongly agree” that their manager provides meaningful feedback to them or that the feedback they receive helps them do better work. Only 21% of employees “strongly agree” that their performance is managed in a way that motivates them to do outstanding work.  When leaders pause their own

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  • LWH Inspiration
    July 13, 2021
    By Taylor Scott

    Grace and Your Team’s Experience

    As leaders, we’re often at a crossroads, with an important choice to make.  You can hold a grudge, skip the meeting, become unresponsive, non-communicative, and freeze out the people who have upset you.  Or,  You can lead with hospitality. You can forgive, be the bigger person, take the high road, and work on mending the relationship.  Your grace in

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  • July 7, 2021
    By Taylor Scott
    Video

    What is Grace? Why is Grace Important for Leaders?

    Grace lifts people up and creates an environment that feels safe. Without grace people don't feel important and begin looking for greener pastures. Watch this quick video to learn what grace is and why it matters when it comes to leadership. For more ways to be a graceful leader, read "Lead with Hospitality". Get it

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  • LWH Inspiration
    July 6, 2021
    By Taylor Scott

    Grace and Generous Explanations

    I heard a story in church years ago about a couple who had been married for over fifty years. When asked how in the world they stayed together despite each other’s faults, habits, and hang ups, their response was amazing. It illustrates grace in action, and I’ll share their response here.  The husband responded to the

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  • June 30, 2021
    By Taylor Scott
    Video

    Why should leaders be intentional about making their teams feel important?

    Watch this quick video on what this simple change could do for you and your team. Check out my recent blog post for 3 ways to make your team feel important.

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  • LWH Inspiration
    June 29, 2021
    By Taylor Scott

    Grace, Power, and Money and the Race to Make an Impact

    Grace comes in first.  Every single time. Power usually benefits, first and foremost, those who have it. Sure, their span of influence may be great, big and wide, but their true, positive impact is usually limited to a select few who they deem worthy of receiving it. And that impact usually comes at a cost, as leaders

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  • LWH Inspiration
    June 22, 2021
    By Taylor Scott

    CREATE AMAZING WORKPLACE CULTURE WITH AMAZING GRACE AND GRACEFULNESS

    Practicing grace, especially when people don’t expect it or, when they may not deserve it, absolutely will make them feel important. It’s extraordinary and special. The word “special” by definition, sparks good feelings and sentiments. These include positive words such as remarkable, exceptional, significant, and not the least of which, important.  When we’re graceful with our

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  • LWH Inspiration
    June 15, 2021
    By Taylor Scott

    A True Story About Importance

    A thirty-two-year-old middle manager working for a rental car company had a tough gig.  She was in a corporate, regional role supporting multiple locations’ Operations Managers and frontline associates.  Her role was to teach, coach, consult, inspire, and motivate front line associates and leaders to maximize sales with every transaction.   One day the District Manager leveraged

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  • LWH Inspiration, Uncategorized
    June 8, 2021
    By Taylor Scott

    Championing

    Thoughts on Champions   Champions are special.  They’re usually ―the best, the ―winners, and deserving of the title.  They’re talented, skillful, and have earned everybody’s respect.  They didn’t get there alone. Often, champions had a coach, a mentor, a leader, supporters, advocates, and they had champions encouraging them along the way.   Look up the word champion: (champ · pi · on)

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  • Uncategorized
    June 1, 2021
    By Taylor Scott

    I Think vs. What Do You Think?

    Consider one of the most overused phrases in the corporate world and maybe even in the world, in general, ―I think… How often do we hear it? Partners, leaders, colleagues, and even our guests, customers, and clients say it all day long, day in and day out.   The risk of beginning a sentence with ― “I think”

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  • LWH Inspiration
    May 25, 2021
    By Taylor Scott

    IF YOU CAN MAKE PEOPLE FEEL IMPORTANT, YOU’LL SEE JUST HOW IMPORTANT THEY CAN BE TO YOUR TEAM

    The final piece to our three-part puzzle of leading with hospitality is possessing the ability to make people feel important.  The first two vital pieces to leading with hospitality are making people feel welcome and comfortable. These two components relate to your ability to maximize productivity, enhance your team’s culture, and ultimately drive desired business results.  Without

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  • LWH Inspiration
    May 18, 2021
    By Taylor Scott

    Three Ways to Help Your Team

    Whether it’s for five minutes, five hours, or five days at a time, take the time to help those on your team. Few leadership actions are as encouraging as leaders of teams out in the field, on the floor and in the moments that matter as they help their teams.  They’ll feel it, and you’ll feel

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  • Video
    May 13, 2021
    By Taylor Scott

    It’s Not About the X’s and the O’s it’s about the Jimmys and the Joes

    I'm back in the groove of traveling and delivering leadership development trainings and was inspired to share this message with you. Keep this one takeaway in your mind and you'll instantly be a better leader. Order "Lead with Hospitality" here. https://youtu.be/nHOXF5ooSzQ

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  • LWH Inspiration
    May 11, 2021
    By Taylor Scott

    Three Encouraging Reminders for Your Team

    Leaders who lead with hospitality constantly remind people of what they’ve accomplished to encourage them for the work which lies ahead.  Nobody is perfect, and rarely anyone is good enough to achieve perfection at the inception of a project or new initiative. Often, it takes practice and repetition after repetition.  However, most people have accomplishments in their

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  • Video
    May 6, 2021
    By Taylor Scott

    Happy Mother’s Day and Teacher Appreciation Week!

    I wanted to take a moment to wish all the moms and teachers a Happy (almost) Mother's Day and a Happy Teacher Appreciation Week! My mom taught me the importance of connection, which is why it's one of the main topics I teach on. Tag your mom or your favorite teacher and let them know

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  • LWH Inspiration
    May 4, 2021
    By Taylor Scott

    Three Ways to Let Your Team Know You See Them

    Recognition Some people like to hear their recognition, whereas others like to see recognition and be able to show others. Some people need to experience recognition; they must taste it, touch it, or most likely do something as a result of it.  Leveraging The VAK Model to Maximize the Impact of Recognition Walter Burke Barbe proposed the VAK

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  • Video
    April 29, 2021
    By Taylor Scott

    A year ago I was laid off….

    A year ago I was laid off

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  • LWH Inspiration
    April 27, 2021
    By Taylor Scott

    THREE WAYS TO ENCOURAGE PEOPLE, LIFT THEM UP, AND HELP THEM BECOME SUCCESSFUL

    According to David Novak’s research and article in Harvard Business Review in May of 2016: Only 82 percent of employed Americans don’t feel their supervisors recognize them enough for their contributions.  Sadly, this metric (and feeling) hasn’t improved very much at all in corporate America since then.  However, that doesn’t mean we can’t change the game with

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  • April 22, 2021
    By Taylor Scott
    Video

    How Empathy Brings Out the Best in Your Team

    I wanted to share a story about how my bosses' empathy brought out the best in me and how you can use empathy to bring out the best in your team. I share more stories and principles like this in my new book, Lead with Empathy. Pre-order here: https://leadwithhospitality.com/lwh/

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  • LWH Inspiration
    April 20, 2021
    By Taylor Scott

    Find Your Purpose and You’ll Experience Fulfillment in Your Life

    When people fully understand the purpose for an organization’s existence and they buy in, they rally together to make it happen. It sounds simple, but it’s not always easy. This truth is often forgotten and swept under the rug.  Too often, it leads to teams dragging themselves to and from work rather than showing up to

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  • LWH Inspiration
    April 13, 2021
    By Taylor Scott

    Four Ways to Engage Your Team and Make Them Feel Significant

    Four ways to engage your team and make sure they feel significant:   Be present Be interested Be open Be honest Have a great day. PS – Pre-order my next book, Lead with Hospitality here. Release date is April 27th, 2021. I’ve compiled twenty years’ worth of leadership lessons, stories, and applications for how to lead with hospitality and why it makes a difference that matters for

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  • April 8, 2021
    By Taylor Scott
    Video

    4 Ways Your Team is Feeling Right Now and How You Can Help

    Leaders, team members, and myself have felt these things over the past year. If you're anything like me, you want to help people though it. Pre-order my latest book, Lead with Hospitality for actionable steps to help lead those around you through these times and beyond: https://leadwithhospitality.com/lwh/

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  • LWH Inspiration
    April 6, 2021
    By Taylor Scott

    What Great Leaders Understand About Significance

    Significance. The irony is that we often overlook the importance of a word that literally means – the quality of being important.  For leaders, there’s power in a word like significance.  It’s borderline magical.  Once people on our teams feel significant, they become a new person, capable of doing more.   They regain the confidence they once had but have temporarily lost. Whey they

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  • LWH Inspiration
    March 30, 2021
    By Taylor Scott

    WHEN PEOPLE FEEL SIGNIFICANT, THEY MAKE SIGNIFICANT CONTRIBUTIONS; HERE ARE THREE WAYS TO CREATE AN ENVIRONMENT OF SIGNIFICANCE

    NY Times Bestselling Author and Hall of Fame Speaker, Mark Sanborn, once taught me, “The first job of a leader is to prove significance. Because unless or until people feel significant, they won’t even come close to making significant contributions.” When people fully understand the purpose for an organization’s existence, they buy in, feel more significant

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  • LWH Inspiration
    March 25, 2021
    By Taylor Scott

    21 Ways Leaders in the Hospitality Industry can Build Back Better in 2021

    What we tell ourselves will make or break us.  Make it positive.  Everybody can be great, because everybody can serve.  MLK said it best. Listen to your team, your customers, your own leaders, and your own intuition Educate others, and share what you have learned Activity combined with intention yields productivity Deliver on your promises and most importantly, deliver on

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  • LWH Inspiration
    March 23, 2021
    By Taylor Scott

    Seven Ways to GiVE Your Heart to Your Team

    Listen.  Simply be a shoulder, lend an ear, and just listen. Be patient.  Seek understanding and allow yourself to feel what they feel. Accept people.  Accept them for who they are as opposed to what they’ve accomplished. Forgive mistakes.  A little grace goes a long way, and few gestures are more heartfelt. Give gifts.  Everyone has needs and things

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  • LWH Inspiration
    March 16, 2021
    By Taylor Scott

    Three Ways to GiVE Your Talents to Those You Lead

    It’s a huge opportunity to give of ourselves to our teams. The day-to-day doldrums of our job, the expectations and standards, the pressure, and the constant need to impress can clog up our minds. However, making a shift in mindset to generously give of yourself is always well-received.  Giving isn’t always noticed, nor is it always

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  • LWH Inspiration
    March 9, 2021
    By Taylor Scott

    Five Ways to GiVE Your Time to Those You Lead

    I love the quote, “Be kind, for everyone you meet is fighting a hard battle you know nothing about.”  The same goes for every person on your team.  The one thing every person has in common with each other is we’re all human beings. People are people. Therefore, every person is experiencing real people problems. When your

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  • Video
    March 4, 2021
    By Taylor Scott

    3 Ways to GiVE Kindness

    Three Ways to GiVE Kindness: (The letter “i” is purposely lowercase, since the essence of kindness is to “give”, and to truly “give” anything of ourselves to anyone else, we put others before ourselves.  That’s why the “i” is lowercase.) GiVE your time. Set aside time for each person on your team. Plan for it and give some

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  • LWH Inspiration
    March 2, 2021
    By Taylor Scott

    THREE WAYS TO GIVE THE GIFT OF KINDNESS AND HOW IT MAKES A DIFFERENCE THAT MATTERS

    The Association of Professional Executives of the Public Service of Canada (APEX) conducted a study which found the following: Teams operating in a respectful environment:  Possess 26% more energy.  Are 30% more likely to feel motivated and enthusiastic about acquiring new skills and being exposed to new ideas.  Express 36% more satisfaction with their jobs and are 44% more

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  • LWH Inspiration
    February 23, 2021
    By Taylor Scott

    Communities

    Here’s what all communities have in common: Consist of individuals, but they make a unified impactGive life and meaning to otherwise meaningless situationsSupport the greater good and a higher purpose, other than ‘self’Ground us in familiarity, common bonds, and a sense of belongingComplement individual strengths with the power of the sum of all the partsOffer comfort, assistance, and encouragementServe their people well… Even for

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  • LWH Inspiration
    February 16, 2021
    By Taylor Scott

    Context is King

    Frequently, conversations leave us feeling more confused than clear, more upset than at ease, and more frustrated with the other person.  Why is this? Too often we simply don’t know where the other person’s coming from on certain topics of conversation.  Maybe they don’t understand where our sudden burst of conviction and passion is coming from on

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  • LWH Inspiration
    February 11, 2021
    By Taylor Scott

    Love Changes the Game

    Game-changers are people who literally “change the game”.   They do things, big and small, which make visible, tangible, and positive change in the lives of everyone around them. Rather than one magical thing, they do hundreds of little things – here are some examples: Game-changers are patient - they understand “waiting time isn’t always wasted time.”  Game-changers are kind

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  • LWH Inspiration
    February 9, 2021
    By Taylor Scott

    Stay Curious

    Bored?   Is MONOTONOUS becoming the universal adjective that can be applied to every aspect of your life – career, relationships, family dynamics, and/or social life?  It happens…it’s ok.   We’re all in the same boat. Thought for this week: When things get monotonous and boring, or better yet, before things even get to that point – stay curious.   Ask. Understand. Learn. Improve.

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  • Video
    February 5, 2021
    By Taylor Scott

    Three Ways to Create a Sense of Belonging on Your Team.

    After making sure your team feels welcome, making sure people feel comfortable is the second transferable thread between hospitality and leadership.  When people feel comfortable, they:   - Open up and engage in more conversations - Feed their curiosity with more exploration, research, and discovery - Foster deeper relationships with people around them - Feel a sense of belonging in the

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  • LWH Inspiration
    February 2, 2021
    By Taylor Scott

    HERE’S HOW TO CREATE A SENSE OF BELONGING SO YOUR MOST VALUABLE PEOPLE NEVER WANT TO LEAVE

    83% of US workers suffer from work-related stress  ~ The American Institute of Stress 35% of respondents said their main source of stress at work was their boss  ~ Korn Ferry After making sure your team feels welcome, making sure people feel comfortable is the second transferable thread between hospitality and leadership.  When people feel comfortable, they:   Open up

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  • Video
    January 28, 2021
    By Taylor Scott

    The 4 Voices Successful Leaders Listen to

    We share 4 reasons to listen in this blog post.​ Now, watch this video for who to listen to. https://youtu.be/4KPM1vwX9Zs

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  • LWH Inspiration
    January 26, 2021
    By Taylor Scott

    Four Compelling Reasons to Listen

    Jimmy Buffett covers a song originally released by Fred Neil in the 60’s, “Everybody’s Talkin’.”   The first line is a microcosm of today’s business world, and society, for that matter: “Everybody’s talkin’ at me…can’t hear a word they’re sayin’…Only the echoes of my mind…” How often do you find yourself talking (or trying to talk) to someone, on

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  • LWH Inspiration
    January 19, 2021
    By Taylor Scott

    Draw Up a New Play (An excerpt from Ballgames to Boardrooms)

    How often do you find yourself watching a game, and it’s back and forth, nip and tuck, ho hum, blah blah blah?  Same routine, by both teams, on both sides of the ball. Your team has the ball then their team has the ball, and back and forth it goes.   Boring.  Take for example, your typical

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  • LWH Inspiration
    January 12, 2021
    By Taylor Scott

    Be “That” Person You Know and Love

    Usually, in every job or situation there is a person who has a way of making it all better. Do you know them?   Maybe you have one or two in your life, and you’re thinking about them now.  They’re the people who make a rainy day seem bright and sunny, an aggravating project fun, and they can

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  • Video
    January 7, 2021
    By Taylor Scott

    FOUR WAYS TO SERVE YOUR TEAM, PARTNERS, LEADERS, AND CUSTOMERS

    Many things are out of our control right now but one thing we can control is how we make others feel. Here are four ways to serve your team, partners, leaders, and customers. Share this with someone that needs a little light today. PS – Pre-order my next book, Lead with Hospitality here. Release date is April 27th,

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  • LWH Inspiration
    January 5, 2021
    By Taylor Scott

    FOUR WAYS TO SERVE YOUR TEAM, PARTNERS, LEADERS, AND CUSTOMERS

    Only 61 percent of people feel a sense of leadership – O.C. Tanner Institute, 2020 Global Culture Report We’ve all experienced unbelievable service in some way, shape, or form. A great hotel check-in, an incredible dining experience, a bartender with charisma, or perhaps that one call center representative on the other end of the phone who

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  • LWH Inspiration
    December 29, 2020
    By Taylor Scott

    Y ME PATH: It’s All a Matter of Perspective

    We all have worries. We all have fears. We all have doubts. We all have frustrations.   At one time or another, we all ask: “Why is this happening to me?!”   “Why does this always fall on my lap?!” “Why me…” One thing we all have in common, regardless of our backgrounds, is that we’re all human beings.   Since we’re all human,

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  • LWH Inspiration
    December 22, 2020
    By Taylor Scott

    A Tale of Two Leaders: Which One Are You?

    We often see two types of leaders, the Superhuman Leader and Human Leader. We’ve all experienced them both.   Think about your past experiences, and then I’ll pose a quick question after I define each type of leader below. The Superhuman Leader The Superhuman Leader tells you stories of how unbelievably awesome they are, how bad they used to have

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  • LWH Inspiration
    December 15, 2020
    By Taylor Scott

    Believe

    This holiday season, BELIEVE. Believe in yourself, believe in others, believe in a higher power, and believe in the true meaning of the season.  Whatever your holiday, and whatever your current stage in life, BELIEVE. Be thankful for what you have instead of dwelling on what you don’t have. Embrace diversity and respect differences in opinions and perspectives; it

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  • LWH Inspiration
    December 13, 2020
    By kdvgraphics

    Passion for Possibility: Happy Ten Year Anniversary to The Cosmopolitan of Las Vegas

    Ten years ago, things were scary.  We had a soft economy, a divided government, and in the hospitality industry, the outlook wasn’t the greatest.  Sounds eerily familiar. Enter, The Cosmopolitan of Las Vegas; December 14th, 2010. The goal wasn’t to be bigger or better; or break records in Las Vegas.   The goal was to not only make a difference,

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  • LWH Inspiration
    December 8, 2020
    By Taylor Scott

    The Magic of Understanding

    We can all agree that it’s very difficult to foster productive, meaningful relationships at work, at home, or in the community without effective communication.   By the same token, it’s nearly impossible to communicate effectively, with anyone, without some level of understanding. Thought for the week: Intentionally seeking to understand, in any situation, magically transforms: Heated arguments into conversationsMere acquaintances into meaningful relationshipsBad days

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  • Video
    December 3, 2020
    By Taylor Scott

    3 Ways to be an Empathetic Leader

    Empathy, the ability to understand how other people feel, is the bridge over the invisible “river of trust” flowing between any leader and those they lead. It’s a special leadership trait rarely practiced enough. However, when leaders successfully deploy empathy, their teams feel welcome and become moved to move. Empathy is about understanding, not necessarily agreeing.

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  • LWH Inspiration
    December 1, 2020
    By Taylor Scott

    Empathy Before Explanation Wins Over Hearts and Minds

    According to BusinessSolver’s 2019 State of Workplace Empathy: 82% of employees would consider leaving their job for a more empathetic organization, and 78% of employees would work longer hours for a more empathetic employer.  Leadership is about connecting with and inspiring the hearts and minds of others such that they lean into their special talents and

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  • LWH Inspiration
    November 24, 2020
    By Taylor Scott

    A “Twist” on Test and Control

    Marketers usually follow a “test and control” methodology with their sales and marketing campaigns. For example, they take a subset of their customer database, and “test out” a new program, promotion, initiative, or invitation. They identify another subset of their database, and for them, they basically do nothing. The latter is the “control group”, and the former

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  • LWH Inspiration
    November 17, 2020
    By Taylor Scott

    Five Ways to Improve Your Self-Management

    Self-management is how you control and manage yourself, your emotions, and your abilities.  This includes one’s ability to manage impulses and focus on more important priorities and goals.   In short, a person who’s strong in self-management is not easily knocked off track by adversity, tense situations, or stressful times.   Your Brain We have two brains.  As social scientist,

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  • LWH Inspiration
    November 10, 2020
    By Taylor Scott

    Four Ways to Become More Self-Aware

    Great leaders connect, inspire, encourage, and motivate others to become their very best so they deliver their absolute best work for the betterment of the team.  All great leaders have one thing in common – they’ve mastered the ability to understand their own thoughts, emotions, strengths, and capabilities.   They’re self-aware.   Researcher, organizational psychologist, and NY Times bestselling

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  • Video
    November 5, 2020
    By Taylor Scott

    4 Ways to Improve your Emotional Intelligence (EQ)

    Emotional intelligence is the ability to understand and manage our own thoughts and emotions so that we respond professionally as opposed to reacting negatively in tense or stressful situations. As we strive toward self-mastery the four elements of emotional intelligence give us a clearly defined roadmap. If each day we’re intentional about improving in each

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  • LWH Inspiration
    November 3, 2020
    By Taylor Scott

    Acceptance is the Pathway to Self-Mastery, and Self-Mastery is the Foundation of Becoming a Great Leader

    Two in five Americans sometimes or always feel that their relationships are not meaningful (43 percent) and that they are isolated from others. – Cigna Health Self-mastery is to become the absolute best version of yourself.  Show me an engaging communicator or any great leader, and I’ll show you a person who has been intentional in

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  • LWH Inspiration
    October 27, 2020
    By Taylor Scott

    Five Ways to Make Sure Your Written Communication Truly Connects with Your Team

    Your team’s busy going several different directions at once.  You’re busy going in several different directions at once.   Yet, the need for connection doesn’t stop.   One thing about every single one of us is that we are literally wired to connect.  In our careers with busy days turning into busy weeks, months, and entire seasons, there are

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  • LWH Inspiration
    October 20, 2020
    By Taylor Scott

    Four Reasons to Connect Regularly in a Team Meeting

    While in an onboarding new hire training at Disney University when I jumped into my first full-time leadership role at Disney Parks and Resorts at the start of my career, a senior leader came in as a guest speaker.   He told us, “Congratulations.  Up until now, you’ve been great ‘doers.  Now, you’re leaders.  So, your success

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  • Video
    October 15, 2020
    By Taylor Scott

    3 Keys to Connecting One-On-One with the Members on Your Team

    Anyone who’s experienced a leader of their own making sure this is never a meeting that gets skipped or canceled, will tell you it’s their favorite hour of the week. Here’s why: it’s a human interaction and connection all humans crave. We’re all wired to connect and relate to each other. For anyone who takes

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  • LWH Inspiration
    October 13, 2020
    By Taylor Scott

    Three Keys to Connecting One on One

    Though many leaders know they have one on one meetings regularly with each person on their team, this is a meeting which often gets pushed back, rescheduled, or even worse, cancelled.   Working with leaders over the years both as a team leader, myself, and as a consultant, I’ve seen why so many leaders skip the One

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  • Video
    October 8, 2020
    By Taylor Scott

    5 Ways to Make Your Team Feel Welcome

    The first step in compelling anyone to follow you as a respected leader is to first and foremost, make them feel welcome. If they feel welcome, they’ll stay on your team, in your corner, on your side, and most importantly, with your organization. Perhaps more important than people staying with your organization is the work

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  • LWH Inspiration
    October 6, 2020
    By Taylor Scott

    FIVE WAYS TO MAKE YOUR TEAM FEEL WELCOME AND WHAT HAPPENS WHEN YOU DO

    Well before the pandemic, Gallup’s most recent State of the American Workplace report revealed that 51% of employees in the United States were actively looking for a different job. Work Institute’s 2019 Retention Report conservatively estimates the average cost of turnover at $15,000 per employee. That is to say, every time someone puts in their two-week notice, it costs $15,000

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  • Video
    September 29, 2020
    By Taylor Scott

    Why Getting Your Team to Feel is the Secret to Leading

    Learn how getting your team to feel is the secret to being a successful leader and learn 6 ways to lead with hospitality. Stay connected to your team despite physical and social distance with my Complimentary Commitment to Connection Action Plan. You’ll inspire them to work harder with more purpose while navigating change. Download here.

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  • LWH Inspiration
    September 29, 2020
    By Taylor Scott

    It’s about PEOPLE

    Who gets worried?  Who has anxiety?  Who gets frustrated?  Who gets upset? Every single one of us. Thought for this week:  Most of the time when we’re worried, anxious, frustrated, or upset with someone or something, we’re making it about us.   Oftentimes it serves us well to stop, take a deep breath, and make it about them.   When we focus

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  • LWH Inspiration
    September 22, 2020
    By Taylor Scott

    How Did We Make Them Feel?

    “People won’t remember what you did.  People won’t remember what you said; but people will always remember how you made them feel.”  -- Maya Angelou No matter what our occupation, age group, demographic, or geographic location, we all have one thing in common – we all interact with people.  We interact with family, friends, coworkers, guests, clients,

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  • Video
    September 17, 2020
    By Taylor Scott

    How to Lead with Hospitality in 6 Steps

    Leaders leading with hospitality understand how to connect, strive for self-mastery, serve, engage, coach, and inspire; in that order. If any one of these steps is taken out of order, it compromises a leader’s ability to appeal to and motivate “the elephant” (the emotions) which gives people the energy and enthusiasm to move, take action,

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  • Lead With Hospitality, LWH Inspiration
    September 15, 2020
    By Taylor Scott

    Emotional Connections Touch People

    I once attended the Academy of Country Music Awards in Las Vegas.  Great event.  Great atmosphere.  Great music.  Great people.   As I listened to country song after country song, I thought to myself, "How touching are some of these lyrics?"  I found myself relating to story after story, becoming more and more emotionally connected to the artists

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  • Lead With Hospitality, LWH Inspiration
    September 8, 2020
    By Taylor Scott

    FIND THE ELEPHANTS OF EMOTION TO SET YOUR TEAM IN MOTION

    The great leadership mastermind and thought leader, John Maxwell, once wrote, “You can’t move people to action unless you first move them with emotion.” Working as a leader in several different lines of business for hospitality and entertainment brands such as Disney, Wynn Resorts, and The Cosmopolitan of Las Vegas, I finally had a realization:   We love

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  • Video
    August 25, 2020
    By Taylor Scott

    Live Learning Experience with Taylor Scott Video

    Learn more about my live and virtual learning experiences here.

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  • LWH Inspiration
    June 9, 2020
    By Taylor Scott

    Social Distance, Emotional Connections, and the Human Race.

    Though we’re socially distanced, we can still be emotionally connected.   The term “social distancing” was first introduced as part of our strategy to slow the spread of COVID-19.  For nearly three months, we’ve had to relearn how to exist, coexist, and communicate with each other with this “distance” between us.   Many turned to apps like Facetime, Zoom, Google

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  • LWH Inspiration
    April 10, 2020
    By Taylor Scott

    Good Plans

    Eight years ago, I started blogging and writing to encourage other people through my first blog called OneMoreStepRevolution, which I created to inspire people (and myself) to give, love, serve, and make magic for people.   It felt like the right thing to do.   But if I’m being honest, I really started writing because I found myself living alone in Las

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  • LWH Inspiration
    April 5, 2020
    By Taylor Scott

    Kentucky Governor, Andy Beshear, Leads With Hospitality

    Kentucky Governor, Andy Beshear, Leads With Hospitality. Every day at 5pm Eastern time, Governor Andy Beshear of Kentucky holds a press conference at the Kentucky State Capitol, in Frankfurt, KY.  He’s united the state with connection, compassion, engagement, and even some very effective coaching and incredible inspiration at a time when people need all of the above. Though, I

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  • LWH Inspiration
    March 9, 2020
    By Taylor Scott

    GiVE ENCOURAGEMENT. Especially right now.

    What’s the biggest fear among all fears? The fear of the unknown.  The unknown always has and always will be the scariest thing.  So, the question is, “What can we do?” Maybe you’ve heard this time and again from parents, loved ones, coaches, teachers, mentors, or friends: Control what you can control and let go of what you can’t. I’m travelling

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  • LWH Inspiration
    February 25, 2020
    By Taylor Scott

    Four Questions to Ask Yourself When You’re Out of Sync with Your Team

    I’m often asked, “How do I get people on my team to listen and actually go along with what we’re trying to accomplish as a team?”   I get this question from Millennials in leadership positions tasked with leading people older than them – Gen X-ers and Baby Boomers.  I also get this question from Gen X-ers and

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  • LWH Inspiration
    February 17, 2020
    By Taylor Scott

    Celebrating George Washington’s Leadership

    Happy President’s Day Whether it was social studies class, a high school classroom discussion, writing a college term paper, or taking in Lin Manuel Miranda’s Broadway masterpiece, Hamilton, an American Musical, most of us have been inspired by George Washington. He certainly was quite accomplished, however who he was, as a human being, is more inspiring than anything he

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  • LWH Inspiration
    February 11, 2020
    By Taylor Scott

    Peloton Leadership: Here’s What Happens When We Lead Like Ally Love

    I haven’t purchased one of my own, but when I’m on the road visiting clients, and my hotel fitness center has a Peloton bike, I take advantage of it. Each Peloton ride is inspiring, challenging, rewarding, and always fun; every single time.   I’m up to 11 rides, which doesn’t sound like many. However, considering I only get to

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  • LWH Inspiration
    February 4, 2020
    By Taylor Scott

    These Five Words Will Get You Out of Your Rut

    DO IT FOR SOMEONE ELSE. Have you ever been stuck? Me too. Have you ever experienced doubt? Me too. Have you ever been discouraged? Me too. Have you ever lost your confidence? Me too. Jo and Beth March My wife and I recently went on a date. Nothing special. It was dinner and a movie. For our movie choice, I deferred

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  • LWH Inspiration
    January 27, 2020
    By Taylor Scott

    Why Do We Mourn the Loss of People We Don’t Even Know?

    Why do we mourn the loss of people we don’t know? It’s because of one simple, yet powerful word, connection.   We don’t connect to what people accomplish.  We connect to who they are. I didn’t like Kobe when he first came into the spotlight.  My only reason for not liking Kobe was because I didn’t want anyone to ever be as good

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  • LWH Inspiration
    January 20, 2020
    By Taylor Scott

    Dear Dr. King, … thank you.

    Dear Dr. King, … thank you. Dr. King,  Thank you for accepting other people for who they are rather than what they accomplished. Thank you for serving people who deserved your service just as much as those who did not. Thank you for seeking to understand, with empathy in your heart and knowledge in your mind. Thank you for giving your time and your talent,

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  • LWH Inspiration
    January 15, 2020
    By Taylor Scott

    Here’s What Walt Disney, Jimmy Buffett, and Garth Brooks Have in Common (and what it has to do with leadership…)

    What do Walt Disney, Jimmy Buffett, and Garth Brooks all have in common? First of all, I love all three. Most of you do too. They’re engaging storytellers and they create memorable experiences which connect with and inspire people across multiple generations. Walt Disney Recently, my wife and I were surfing Disney +, and we stopped on

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  • LWH Inspiration
    December 30, 2019
    By Taylor Scott

    19 Leadership Lessons I’ve Learned from 19 Years of Leading People

    As we close out 2019, here are 19 leadership lessons I've learned over the past 19 years, leading people in various lines of business across our great country. Some of these I learned the hard way, some of these I learned from watching other leaders, others were passed along to me from wise, dynamic

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  • LWH Inspiration
    December 29, 2019
    By Taylor Scott

    Jeff Ruby’s Leads With Hospitality

    My seven-year old niece, Nora Jane, asked me what the title of my next book would be.  I told her, “Lead With Hospitality”.   Her brother, my nephew, Henry, piped up immediately and said “Jeff Ruby’s!  Write about Jeff Ruby’s.  They’re a model of hospitality.” Here’s a quick story about why Henry is absolutely correct that Jeff Ruby’s Steakhouse in Lexington, KY

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  • LWH Inspiration
    December 12, 2019
    By Taylor Scott

    Believe

    This holiday season, BELIEVE. Believe in yourself, believe in others, believe in a higher power, and believe in the true meaning of the season.  Whatever your holiday, and whatever your current stage in life, BELIEVE. Be thankful for what you have instead of dwelling on what you don’t have. Embrace diversity and respect differences in opinions and perspectives; it makes

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  • LWH Inspiration
    November 6, 2019
    By Taylor Scott

    Four Things I Learned Working at The Brown Hotel in Louisville, KY

    One year ago, I made the leap into the consulting business.  My first client was The Brown Hotel, a 4-diamond historic hotel in Louisville, KY.  The General Manager, Brad Walker, who hired me for the project gave me clear direction and expectations for my role.    From the word, “go”, he was very clear.  He needed me to simply be

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  • LWH Inspiration
    October 29, 2019
    By Taylor Scott

    First Choose HOPE, Then Spread It

    H – Heart We all have a heart.  We all have feelings.  We all care.   The only question is - to what extent.  Wouldn’t it be great if other people truly cared about us?  The quickest way to inspire others to care is to simply lead the way, and open our hearts to truly care for others.   Soon they will feel the love, and they just might

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  • LWH Inspiration
    October 16, 2019
    By Taylor Scott

    If Your Best Employee Left Tomorrow, What Would You Tell Them?

    Would thank them for their hard work, effort, and devotion? Would you write them a hand-written note card, telling them how much you’ve appreciated them, as a person and as a contributor to your team’s cause, progress, and mission? Would you show your love and appreciation by throwing them a special going way potluck in the office, or even a night

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  • LWH Inspiration
    October 8, 2019
    By Taylor Scott

    A Quick Story of What Happens When Leaders Make Their People Feel IMPORTANT

    A thirty-two-year-old middle manager working for a rental car company had a tough gig.  She was in a corporate, regional role supporting multiple locations’ Operations Managers and frontline associates.  Her role was to teach, coach, consult, inspire, and motivate front line associates and leaders to maximize sales with every transaction.  One day the District Manager leveraged his talented Sales Performance Manager to

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  • LWH Inspiration
    October 1, 2019
    By Taylor Scott

    Joy and Inspiration Forever

    Last night at EPCOT thousands gathered around World Showcase Promenade to watch Illuminations:  Reflections of Earth, for the last time.  For many years this show has been the capstone, inspirational close to a magical day and/or evening at EPCOT.  As Disney and all great companies tend to do, there will be yet another iteration of

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  • LWH Inspiration
    September 11, 2019
    By Taylor Scott

    Five Reasons Every Leader Needs to Listen to Elton John

    My parents raised me with a nice balance of tough love and fun-loving experiences.  One thing we always had growing up - whether it was a car ride to school, going out to dinner, setting sail on a road trip, or simply hosting a mid-summer family gathering - was music.  My dad has seen Elton John live, in concert,

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  • LWH Inspiration
    August 29, 2019
    By Taylor Scott

    Here’s Why the “Most Millennial Thing Ever” Might be the Most Human Thing Ever

    The night Andrew Luck shocked the world, announcing his retirement from the NFL at the age of 29, sports broadcaster, Doug Gotleib, tweeted, “Retiring cause rehabbing is “too hard” is the most Millennial thing ever. #AndrewLuck” Since the tweet, many have tweeted back, ripping Doug Gottlieb for the grossly inappropriate, distasteful comments.  The conversation continues in the sports talk radio space

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  • LWH Inspiration
    August 23, 2019
    By Taylor Scott

    Purpose Over Policy

    Purpose over Policy A group of colleagues and I dine out together often, and everywhere we go we ask for separate checks.  99.9% of the time, that request is granted with no issues; until recently, it was met with an awkward response.  The “p-word”.  POLICY.  (insert the “’shaking my head” emoji here) When a member of our

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  • LWH Inspiration
    August 15, 2019
    By Taylor Scott

    Forty Things I’ve Learned by Age 40, I Wish I Knew at Age 20

    I’m turning forty years of age this week, on August 16th.  Here are 40 things I know now that I wish I knew then.  The reason I’m sharing them is to potentially save someone hurt, sadness, disappointment, or worry; and to potentially inspire or encourage someone who may need it. Some are fun, others are serious. 

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  • LWH Inspiration
    August 13, 2019
    By Taylor Scott

    Do You Feel Powerless? This May Help.

    I often ask front line and middle managers what they wish they learned how to do better, earlier in their careers.  One of the most popular answers to my question is:  “I wish someone taught me how to lead through influence.” Early in our leadership journey, we realize leadership is more about influence than control.  While it may seem

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  • LWH Inspiration
    August 6, 2019
    By Taylor Scott

    Does Your Team Feel Welcome?

    According to recent research, it’s literally a coin flip whether or not your team feels welcome enough to stay with your company.Gallup’s most recent State of the American Workplace report reveals that 51% of employees in the United States are actively looking for a different job right now. Work Institute's 2019 Retention Report conservatively

    Read More
  • LWH Inspiration
    July 30, 2019
    By Taylor Scott

    Why Lead With Hospitality?

    Why should we lead with hospitality? Since we're in the thick of summertime and vacation season, let's talk hospitality. Do you have a favorite hotel?  What about a favorite restaurant, lounge, or bar?  What about a favorite vacation destination?  How about airlines?  Now that your mind has sorted to vacation mode, is a thought or

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  • LWH Inspiration
    June 10, 2019
    By Taylor Scott

    How My Dad Leads With Hospitality

    Later this year, I’ll turn forty years old.  It doesn’t seem possible.  Recently I had another interesting thought. When my dad was forty years old, I was at the pivotal yet impressionable age of sixteen.  I looked up to my dad then, and I continue to look up to my dad now; literally and figuratively.  Dad goes

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  • BTB Inspiration
    June 10, 2019
    By Taylor Scott

    Friendly Confines, a Leadership Inspiration

    I recently took in a Chicago Cubs game at Wrigley Field.  I hadn’t been to Wrigley in about four years, but it didn’t take long for me to remember why it’s such a special place. The Place:  First, it's the overwhelming feeling of familiarity we get the moment the train or Uber or cab pulls into Wrigleyville. 

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  • LWH Inspiration
    April 21, 2019
    By Taylor Scott

    Great Leaders are Gardeners

    Great Leaders are Gardeners It’s about that time again. Spring has sprung, and Summer is right around the corner.  When we think of Spring, we think of gardens, flower beds, and just how beautiful we can make our homes, offices, and schools; even hotels and resorts double down on their horticulture prowess this time of year.  Think about what gardening entails.  Vision First,

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  • LWH Inspiration
    April 4, 2019
    By Taylor Scott

    How Does Your Team Feel?

    In honor of Maya Angelou… Today is her birthday.  She would have been 91 years of age.  I never met her personally, but I feel like I knew Maya Angelou.  Growing up in Kentucky, teachers, my parents, and grandparents would always call my attention to her writings, quotes, and speeches.  She had a way about her.  A sense of grace,

    Read More
  • LWH Inspiration
    February 13, 2019
    By Taylor Scott

    How To Lead With LOVE

    Often times we get caught up in the hustle, the grind, and the pressure. We feel pressure to deliver, measure up, and to be great. Sometimes we forget what actually makes people "great". Think about the best leaders of our time and in your life. Think about the most respected and

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  • LWH Inspiration
    February 6, 2019
    By Taylor Scott

    Are You a Doer or Leader?

    No doubt, the demands are many and the pressures can be daunting for those in leadership positions.  More often than not, leaders are in their roles because they had success earlier in their careers.  They excelled, performed, and delivered as the absolute best doers of jobs, tasks, and projects. Executives, recruiters, and/or hiring leaders noticed, and invited

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  • LWH Inspiration
    December 15, 2018
    By Taylor Scott

    Different Matters

    Different Matters The Cosmopolitan of Las Vegas means different things to different people.  For some it means a great party.  For others it means an amazing steak but not before a remarkable craft cocktail experience. For many it means an electric vibe on the casino floor.  To some guests it means an unrivaled, one-of-a-kind wrap around terrace

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  • LWH Inspiration
    December 14, 2018
    By Taylor Scott

    Remember When…your leader was encouraging?

    Once I had just transitioned from hotel operations leadership roles to become a leader in sales  and marketing for Walt Disney Parks and Resorts.  It was around the holidays and a former colleague in operations invited me as her guest to the holiday party at Disney's Pop Century Resort, where I had worked on the

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  • LWH Inspiration
    November 27, 2018
    By Taylor Scott

    Regardless of the Season, You Never Look Bad Making Somebody Else Look Good

    Seasons happen, that’s for certain. However, what happens to us from one season to the next is often uncertain. We can’t always predict the exact future or how it’s all going to work out.  Unfortunately, we can’t pick and choose the cards we’re dealt, real life scenarios we get to face, the jobs we’re offered, or even

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  • LWH Inspiration
    November 19, 2018
    By Taylor Scott

    Be you. This is me.

    Be you.  This is me. Last night on Sunday Night Football, sports fans who were listening and/or paying attention late in the game got an insightful glimpse into Matt Nagy, rookie 40-year old head coach for the Chicago Bears. Chris Collinsworth and Al Michaels are always great on the call, and last night even in somewhat of

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  • LWH Inspiration
    November 13, 2018
    By Taylor Scott

    GiVE Kindness

    Today is World Kindness Day 2018!  In honor of the day and the topic, here's a short excerpt from my forthcoming book on the topic of genuine kindness and the impact it makes in our leadership. In writing my forthcoming book, Lead With Hospitality, I set out one morning to write a chapter on the topic of "courtesy". 

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  • LWH Inspiration
    November 7, 2018
    By Taylor Scott

    We Are The Champions – Queen and Leadership

    In Sixth Grade, our elementary school team won the Lakeside Invitational Basketball Tournament, in Elliot County, about forty-five minutes from our hometown of Grayson, KY. We were the champions.  One of my teammates and I let a few lines of the Queen song, We Are The Champions fly in the locker room, postgame.  Naturally. We cut down the nets on

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  • LWH Inspiration
    October 30, 2018
    By Taylor Scott

    Welcome Home! A little ‘welcome’ goes a long way

    Meet my new friends at The Brown Hotel, in Louisville, KY. For the past several weeks, I've worked side by side with teams in various departments of this historic, 95-year old slice of hotel heaven.  (Happy Birthday to The Brown, who celebrated 95 years last week, having opened her doors on October 25th, 1923!) As an independent consultant

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  • LWH Inspiration
    October 4, 2018
    By Taylor Scott

    Hospitality and a God Wink to Write Another Book

    Let me jump right into it.  In true hospitality form, I don’t want to keep you waiting. I was in my first full time leadership role in the hospitality industry, as a Housekeeping Manager for the grand opening of the beautiful and vibrant Gaylord Palms Resort and Convention Center, in Kissimmee, FL.  I was 22 years

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  • October 18, 2012
    By Taylor Scott
    Uncategorized

    Alanya Satılık Lüks Rezidanslar Konfor ve Prestij

    Alanya Satılık Lüks Rezidanslar Konfor ve PrestijAlanya'da gayrimenkul yatırımı yapmak isteyenler için en iyi emlak seçeneklerini ve fırsatları keşfedin. Alanya real estate ile hayalinizdeki evi bulun. Alanya Real Estate - Alanya'da Emlak Yatırımı İçin En İyi Seçenekler Alanya'da Emlak Yatırımının Avantajları Alanya,

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  • October 18, 2012
    By Taylor Scott
    Uncategorized

    Avrupa Yakası elektrikçi

    Avrupa Yakası elektrikçiŞişli Meşrutiyet Elektrikçi Meşrutiyet Elektrik Ustası Şişli Meşrutiyet Elektrikçi olarak bölgenin tamamına 7/24 hizmet vermekteyiz. Elektrik arızaları, bakım ve montaj gibi pek çok işlerinizi uzman ekibimiz tarafından çözüme kavuşturuyoruz. Servisimizde, fiyatlarımız piyasa fiyatlarına ve rakiplerin talep ettiği ücrete göre %25 daha uygundur. Tüm elektrik arızalarınıza en erken 15 dk. içinde (yakınlığa göre) müdahale ediyoruz. Alanında uzman

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  • October 18, 2012
    By Taylor Scott
    Uncategorized

    Su kaçağı tespiti Beykoz

    Su kaçağı tespiti BeykozBeykoz Su Kaçağı Tespiti, Tesisat Güvencesiyle 7/24 Çağrı Merkezimizi Arayabilirsiniz. Deneyimli ve Uzman Kadro. Ekonomik Fiyatlar. Süper Hızlı Servis Beykoz Geneline Hızlı Servis İmkanı Garantili Hizmet Kırmadan Su Kaçağı Tespiti ve Tamir Hemen Arayın! Kırmadan Su Kaçağı Bulma: Kameralı Cihazlar ve Deneyimli Ustalar İle Profesyonel Hizmet Beykoz’un Tüm Semtlerine 45 Dakikada Servis Hizmeti 7/24 Tesisat

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  • October 18, 2012
    By Taylor Scott
    Uncategorized

    Beykoz gider açıcı

    Beykoz gider açıcıBeykoz Tuvalet Tıkanıklığı Açma Beykoz Tuvalet Tıkanıklığı Açma Tuvalet giderlerine atılmaması gereken cisimlerin atılması ve tuvaletin düzgün kullanılmaması sebebiyle oluşan tuvalet tıkanıklıkları, Beykoz tuvalet tıkanıklığı açma işlemlerini gerektirebilir. Beykoz Tuvalet Tıkanıklığı Açma Tuvalet giderlerinin tıkanması sonucu evde en hijyenik olması gereken ortam kötü kokulara neden olarak sağlıksız bir hale gelir. Tuvalet tıkanıklığı sadece sizi etkilemekle kalmaz, alt

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  • BTB Inspiration
    July 29, 2011
    By Taylor Scott

    FRED Friday…meet Ellen Ruel

      FRED Friday…meet Ellen Ruel This edition of FRED Friday is a look back…somewhat of a nostalgic FRED Friday.  Ten years ago this summer I was a Management Intern at Disney’s Contemporary Resort; 21 years old, in my first job out of college, and scared to death.  My management internship was a 6-month program in which I

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  • BTB Inspiration
    July 24, 2011
    By Taylor Scott

    The OneMoreStep Trifecta…

    The OneMoreStep Trifecta…            Wikipedia defines Trifecta as: WELCOME - COMFORTABLE - IMPORTANT In horse racing terminology, a trifecta is a pari-mutuel bet in which the bettor must predict which horses will finish first, second, and third in exact order. It is also used in sports to describe scoring three points at one time (e.g. hat-trick), or succeeding

    Read More
  • BTB Inspiration
    July 14, 2011
    By Taylor Scott

    FRED Friday…Mr. Dunn, the Chick-Fil-A Fred

    FRED Friday…Mr. Dunn, the Chick-fil-A FRED (Special Capitalize on Life Experiences Edition of FRED Friday) In The Fred Factor, Mark Sanborn, says that one of the ways we can all become more Fred-like is to “reinvent yourself regularly”.  One way to do that, he says, is to “capitalize on life experiences”. From The Fred Factor…Chapter 7 – Reinvent

    Read More
  • BTB Inspiration
    July 11, 2011
    By Taylor Scott

    LIFE…it’s what we make it

    LIFE…it’s what we make it I'm Class of 2001

    Read More
  • BTB Inspiration
    July 8, 2011
    By Taylor Scott

    FRED Friday…Meet Carlos, the Disneyland Fred

    FRED Friday…Meet Carlos, the Disneyland Fred Carlos

    Read More
  • BTB Inspiration
    July 7, 2011
    By Taylor Scott

    Second Half…

    Second Half… This week marks the very first week of the second half of the year.  It’s hard to believe that yet another year is half over.  I’ve been thinking about this for several days.  It’s somewhat of a wake up call.  How will we remember this year?  Will it be a “great year”?  Or will

    Read More
  • BTB Inspiration
    June 27, 2011
    By Taylor Scott

    StairMaster

    StairMaster How often do you have a point of view, a goal, a mission, or feel passionately about a topic or a decision/change that needs to be made…but your friends, boss, staff, Guests, customers, clients, partners, students, or teams don’t necessarily agree.  You probably have two or three scenarios in mind right now, as we speak. 

    Read More
  • BTB Inspiration
    June 20, 2011
    By Taylor Scott

    86,400 seconds in a day…

    We have 86,400 seconds in each day…                        What are you doing with yours? Many books have been written…blog entries posted…and speeches delivered around the concept that we have 86,400 seconds in each day.  Add this one to the list.  It’s a concept that if taken to heart and acted upon, we will absolutely positively become

    Read More
  • BTB Inspiration
    April 21, 2011
    By Taylor Scott

    FRED Friday…Meet Jennifer Le

      FRED Friday…meet Jennifer Le She loves making people smile

    Read More
  • BTB Inspiration
    April 17, 2011
    By Taylor Scott

    Lead with LOVE

      Lead with LOVE Would you rather laugh or cry?  Would you rather feel awesome about yourself or doubt your abilities?  Would you rather receive encouragement or condescending remarks? My guess is that we all would answer – laugh, feel awesome, and encouragement, respectfully.  So guess what…our friends, families, coworkers, Guests, customers, students, and bosses all would rather

    Read More
  • BTB Inspiration
    April 10, 2011
    By Taylor Scott

    Don’t Give Up

      Don’t Give Up “We can accomplish all our dreams if we have the courage to pursue them.” – Walt Disney We all have goals.  We all have dreams.  We all have aspirations.  Yet we all encounter adversity, roadblocks, and setbacks. OneMoreStep thought for this week: As life takes its inevitable twists and turns…when adversity sets in and our goals,

    Read More
  • BTB Inspiration
    April 7, 2011
    By Taylor Scott

    FRED Friday…Meet Van…

      FRED Friday…Meet Van… In the Co-Star (staff) dining room at The Cosmopolitan of Las Vegas we have our very own Fred.  His name is Van. Van works in the staff dining room.  Thousands of Co-Stars pass through this dining room on a daily basis…hustling to get downstairs, make it through the food line, and ultimately find a

    Read More
  • BTB Inspiration
    April 5, 2011
    By Taylor Scott

    Touch People

      Touch People I recently went to the Academy of Country Music Awards.  Great event.  Great atmosphere.  Great music.  Great people.  As I listened to country song after country song, I thought to myself…"how touching are some of these lyrics."  These songs often tell stories, paint pictures, and make us think about life, love, family, and things

    Read More
  • BTB Inspiration
    March 30, 2011
    By Taylor Scott

    How Did We Make Them Feel?

      How Did We Make Them Feel? “People won’t remember what you did.  People won’t remember what you said; but people will always remember how you made them feel.”  -- Unknown No matter what our occupation, age group, demographic, or geographic location…we all have one thing in common – we all interact with people.  Unless you’re reading this

    Read More
  • BTB Inspiration
    March 24, 2011
    By Taylor Scott

    Don’t Miss It

      Don’t Miss It   I was speaking to a group of our Co-Stars (employees) this evening, as we were celebrating how far we’ve come as a property in our first three months.  This particular group has been through a tough first 90 days.  They work at the Front Desk, and I told them that I could relate,

    Read More
  • BTB Inspiration
    March 17, 2011
    By Taylor Scott

    Fred Friday…meet Paul from U-Haul

    FRED Friday

    Read More
  • BTB Inspiration
    March 14, 2011
    By Taylor Scott

    The Name Game

      The Name Game               How many times have you heard someone say, “…oh, man, I’m terrible with names.”  I hear it often.  The truth is, remembering names is another lost art. We’re so busy, wrapped up in our own “stuff” that we either forget or don’t make an effort to remember names of our students, coworkers, Guests,

    Read More
  • BTB Inspiration
    March 7, 2011
    By Taylor Scott

    Everybody Has "Stuff"

      Everybody Has “Stuff” “Seek first to understand, then to be understood…” – Stephen R. Covey, The 7 Habits of Highly Effective People: Habit 5 Another week has begun.  Your To Do list is lengthy, with few items marked off - 'completed'.  Things are weighing heavily on your mind…mine too.  We’re stressed with things at work, worried about

    Read More
  • BTB Inspiration
    March 3, 2011
    By Taylor Scott

    FRED Friday

    FRED Friday “Life’s most persistent and urgent question is, ‘What are you doing for others?’” -- Martin Luther King, Jr In my favorite book, The Fred Factor, Mark Sanborn tells an inspiring story of how a man named Fred goes OneMoreStep after OneMoreStep in his role as a Postman for the United States Postal Service.  I love this

    Read More
  • BTB Inspiration
    February 28, 2011
    By Taylor Scott

    It’s My Job

      It’s My Job “…If street sweepers can smile, then I’ve got no right to feel upset…” - Jimmy Buffett, It’s My Job Mom bought me this sign too. 🙂 We often get frustrated with where we are in our lives, our careers, and how things have turned out.  We get bored with our job, annoyed with tedious tasks,

    Read More
  • BTB Inspiration
    February 20, 2011
    By Taylor Scott

    Be "Around" the Ball

      Be “Around” the Ball I fell in love with the game of basketball at a very young age going to East Carter High School Raiders games with my dad and grandfather.  By the time I was in high school, I had developed an absolute passion for the game and everything that came along with it…especially leadership. I

    Read More
  • BTB Inspiration
    February 15, 2011
    By Taylor Scott

    Avis Makes Magic?

      Avis Makes Magic? “Make your people your brand

    Read More
  • BTB Inspiration
    February 13, 2011
    By Taylor Scott

    I Like a Girl…but…

      "Relationships…we all got em…we all want em…now what do we do with em?” – Jimmy Buffett – Fruitcakes Another Valentine’s Day…here come the mixed feelings.  If we’re in a relationship, we’re looking for the right gift.  Do we show our cards, and tell them how much we care?  If we’re not in a relationship, we’re weighing

    Read More
  • BTB Inspiration
    February 9, 2011
    By Taylor Scott

    Everybody’s Talking…How About Listening?

      Everybody’s Talking…How About Listening? People that know me are probably rolling their eyes at the title of this post; because they know that I’m a talker

    Read More
  • BTB Inspiration
    February 4, 2011
    By Taylor Scott

    It’s Friday…Finish Strong

      “…the quickest way to get started is to stop talking, and begin doing.”    – Walt Disney It’s Friday…Finish Strong Friday morning.  The weekend is just on the other side of that last email, meeting, or phone call later today.  You could probably relax and take it easy after lunch, right?  Probably just mail it in from about

    Read More
  • BTB Inspiration
    February 2, 2011
    By Taylor Scott

    Keep Doing the Little Things…

    If we don't do the little things

    Read More
  • BTB Inspiration
    January 31, 2011
    By Taylor Scott

    OneMoreStep…the concept

    I didn't invent the concept of going the extra mile

    Read More
  • BTB Inspiration
    June 10, 2019
    By Taylor Scott

    Friendly Confines, a Leadership Inspiration

    I recently took in a Chicago Cubs game at Wrigley Field.  I hadn’t been to Wrigley in about four years, but it didn’t take long for me to remember why it’s such a special place. The Place:  First, it's the overwhelming feeling of familiarity we get the moment the train or Uber or cab pulls into Wrigleyville. 

    Read More
  • BTB Inspiration
    July 29, 2011
    By Taylor Scott

    FRED Friday…meet Ellen Ruel

      FRED Friday…meet Ellen Ruel This edition of FRED Friday is a look back…somewhat of a nostalgic FRED Friday.  Ten years ago this summer I was a Management Intern at Disney’s Contemporary Resort; 21 years old, in my first job out of college, and scared to death.  My management internship was a 6-month program in which I

    Read More
  • BTB Inspiration
    July 24, 2011
    By Taylor Scott

    The OneMoreStep Trifecta…

    The OneMoreStep Trifecta…            Wikipedia defines Trifecta as: WELCOME - COMFORTABLE - IMPORTANT In horse racing terminology, a trifecta is a pari-mutuel bet in which the bettor must predict which horses will finish first, second, and third in exact order. It is also used in sports to describe scoring three points at one time (e.g. hat-trick), or succeeding

    Read More
  • BTB Inspiration
    July 14, 2011
    By Taylor Scott

    FRED Friday…Mr. Dunn, the Chick-Fil-A Fred

    FRED Friday…Mr. Dunn, the Chick-fil-A FRED (Special Capitalize on Life Experiences Edition of FRED Friday) In The Fred Factor, Mark Sanborn, says that one of the ways we can all become more Fred-like is to “reinvent yourself regularly”.  One way to do that, he says, is to “capitalize on life experiences”. From The Fred Factor…Chapter 7 – Reinvent

    Read More
  • BTB Inspiration
    July 11, 2011
    By Taylor Scott

    LIFE…it’s what we make it

    LIFE…it’s what we make it I'm Class of 2001

    Read More
  • BTB Inspiration
    July 8, 2011
    By Taylor Scott

    FRED Friday…Meet Carlos, the Disneyland Fred

    FRED Friday…Meet Carlos, the Disneyland Fred Carlos

    Read More
  • BTB Inspiration
    July 7, 2011
    By Taylor Scott

    Second Half…

    Second Half… This week marks the very first week of the second half of the year.  It’s hard to believe that yet another year is half over.  I’ve been thinking about this for several days.  It’s somewhat of a wake up call.  How will we remember this year?  Will it be a “great year”?  Or will

    Read More
  • BTB Inspiration
    June 27, 2011
    By Taylor Scott

    StairMaster

    StairMaster How often do you have a point of view, a goal, a mission, or feel passionately about a topic or a decision/change that needs to be made…but your friends, boss, staff, Guests, customers, clients, partners, students, or teams don’t necessarily agree.  You probably have two or three scenarios in mind right now, as we speak. 

    Read More
  • BTB Inspiration
    June 20, 2011
    By Taylor Scott

    86,400 seconds in a day…

    We have 86,400 seconds in each day…                        What are you doing with yours? Many books have been written…blog entries posted…and speeches delivered around the concept that we have 86,400 seconds in each day.  Add this one to the list.  It’s a concept that if taken to heart and acted upon, we will absolutely positively become

    Read More
  • BTB Inspiration
    April 21, 2011
    By Taylor Scott

    FRED Friday…Meet Jennifer Le

      FRED Friday…meet Jennifer Le She loves making people smile

    Read More
  • BTB Inspiration
    April 17, 2011
    By Taylor Scott

    Lead with LOVE

      Lead with LOVE Would you rather laugh or cry?  Would you rather feel awesome about yourself or doubt your abilities?  Would you rather receive encouragement or condescending remarks? My guess is that we all would answer – laugh, feel awesome, and encouragement, respectfully.  So guess what…our friends, families, coworkers, Guests, customers, students, and bosses all would rather

    Read More
  • BTB Inspiration
    April 10, 2011
    By Taylor Scott

    Don’t Give Up

      Don’t Give Up “We can accomplish all our dreams if we have the courage to pursue them.” – Walt Disney We all have goals.  We all have dreams.  We all have aspirations.  Yet we all encounter adversity, roadblocks, and setbacks. OneMoreStep thought for this week: As life takes its inevitable twists and turns…when adversity sets in and our goals,

    Read More
  • BTB Inspiration
    April 7, 2011
    By Taylor Scott

    FRED Friday…Meet Van…

      FRED Friday…Meet Van… In the Co-Star (staff) dining room at The Cosmopolitan of Las Vegas we have our very own Fred.  His name is Van. Van works in the staff dining room.  Thousands of Co-Stars pass through this dining room on a daily basis…hustling to get downstairs, make it through the food line, and ultimately find a

    Read More
  • BTB Inspiration
    April 5, 2011
    By Taylor Scott

    Touch People

      Touch People I recently went to the Academy of Country Music Awards.  Great event.  Great atmosphere.  Great music.  Great people.  As I listened to country song after country song, I thought to myself…"how touching are some of these lyrics."  These songs often tell stories, paint pictures, and make us think about life, love, family, and things

    Read More
  • BTB Inspiration
    March 30, 2011
    By Taylor Scott

    How Did We Make Them Feel?

      How Did We Make Them Feel? “People won’t remember what you did.  People won’t remember what you said; but people will always remember how you made them feel.”  -- Unknown No matter what our occupation, age group, demographic, or geographic location…we all have one thing in common – we all interact with people.  Unless you’re reading this

    Read More
  • BTB Inspiration
    March 24, 2011
    By Taylor Scott

    Don’t Miss It

      Don’t Miss It   I was speaking to a group of our Co-Stars (employees) this evening, as we were celebrating how far we’ve come as a property in our first three months.  This particular group has been through a tough first 90 days.  They work at the Front Desk, and I told them that I could relate,

    Read More
  • BTB Inspiration
    March 17, 2011
    By Taylor Scott

    Fred Friday…meet Paul from U-Haul

    FRED Friday

    Read More
  • BTB Inspiration
    March 14, 2011
    By Taylor Scott

    The Name Game

      The Name Game               How many times have you heard someone say, “…oh, man, I’m terrible with names.”  I hear it often.  The truth is, remembering names is another lost art. We’re so busy, wrapped up in our own “stuff” that we either forget or don’t make an effort to remember names of our students, coworkers, Guests,

    Read More
  • BTB Inspiration
    March 7, 2011
    By Taylor Scott

    Everybody Has "Stuff"

      Everybody Has “Stuff” “Seek first to understand, then to be understood…” – Stephen R. Covey, The 7 Habits of Highly Effective People: Habit 5 Another week has begun.  Your To Do list is lengthy, with few items marked off - 'completed'.  Things are weighing heavily on your mind…mine too.  We’re stressed with things at work, worried about

    Read More
  • BTB Inspiration
    March 3, 2011
    By Taylor Scott

    FRED Friday

    FRED Friday “Life’s most persistent and urgent question is, ‘What are you doing for others?’” -- Martin Luther King, Jr In my favorite book, The Fred Factor, Mark Sanborn tells an inspiring story of how a man named Fred goes OneMoreStep after OneMoreStep in his role as a Postman for the United States Postal Service.  I love this

    Read More
  • BTB Inspiration
    February 28, 2011
    By Taylor Scott

    It’s My Job

      It’s My Job “…If street sweepers can smile, then I’ve got no right to feel upset…” - Jimmy Buffett, It’s My Job Mom bought me this sign too. 🙂 We often get frustrated with where we are in our lives, our careers, and how things have turned out.  We get bored with our job, annoyed with tedious tasks,

    Read More
  • BTB Inspiration
    February 20, 2011
    By Taylor Scott

    Be "Around" the Ball

      Be “Around” the Ball I fell in love with the game of basketball at a very young age going to East Carter High School Raiders games with my dad and grandfather.  By the time I was in high school, I had developed an absolute passion for the game and everything that came along with it…especially leadership. I

    Read More
  • BTB Inspiration
    February 15, 2011
    By Taylor Scott

    Avis Makes Magic?

      Avis Makes Magic? “Make your people your brand

    Read More
  • BTB Inspiration
    February 13, 2011
    By Taylor Scott

    I Like a Girl…but…

      "Relationships…we all got em…we all want em…now what do we do with em?” – Jimmy Buffett – Fruitcakes Another Valentine’s Day…here come the mixed feelings.  If we’re in a relationship, we’re looking for the right gift.  Do we show our cards, and tell them how much we care?  If we’re not in a relationship, we’re weighing

    Read More
  • BTB Inspiration
    February 9, 2011
    By Taylor Scott

    Everybody’s Talking…How About Listening?

      Everybody’s Talking…How About Listening? People that know me are probably rolling their eyes at the title of this post; because they know that I’m a talker

    Read More
  • BTB Inspiration
    February 4, 2011
    By Taylor Scott

    It’s Friday…Finish Strong

      “…the quickest way to get started is to stop talking, and begin doing.”    – Walt Disney It’s Friday…Finish Strong Friday morning.  The weekend is just on the other side of that last email, meeting, or phone call later today.  You could probably relax and take it easy after lunch, right?  Probably just mail it in from about

    Read More
  • BTB Inspiration
    February 2, 2011
    By Taylor Scott

    Keep Doing the Little Things…

    If we don't do the little things

    Read More
  • BTB Inspiration
    January 31, 2011
    By Taylor Scott

    OneMoreStep…the concept

    I didn't invent the concept of going the extra mile

    Read More
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About

Taylor Scott is a best-selling author, inspirational keynote speaker, and organizational development consultant. Through his books, workshops, keynotes, and one on one coaching, he inspires audiences at Fortune 500 companies, Universities, and community organizations nationwide to become their best, deliver their best, and experience the best life possible.

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