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Grace in Action: A Blueprint for Leaders in Large Companies
In the realm of leadership within large companies, the profound impact of grace and generous explanations takes center stage. Drawing inspiration from a timeless story, the key to sustaining relationships and fostering a thriving work environment lies in embracing grace in action. Picture a couple married for over fifty years, weathering each other's faults and hang-ups.
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The Leadership Trifecta: Grace, Impact, and the True Currency of Success
In the intricate race to make a lasting impact, the true leaders in large companies understand that grace emerges as the ultimate frontrunner. While power and money play their roles, grace takes the first-place podium, embodying qualities such as kindness, elegance, and compassion that define a leader worthy of followership. Unlike power, which often confines its
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Nurturing Exceptional Workplace Culture Through the Power of Graceful Leadership
In the dynamic realm of large corporations, fostering an extraordinary workplace culture hinges on the strategic implementation of grace and graceful leadership. The transformative impact of extending grace, asking for and receiving it, and embodying gracefulness resonates deeply, making every team member feel genuinely important. When grace becomes a cornerstone of leadership, it transcends expectations and
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Essential Leadership: Cracking the Code to Employee Significance
In the intricate art of leadership, fostering a culture of hospitality extends beyond mere comfort and being welcoming. It reaches its full potential with the profound ability to make each team member feel genuinely important. This third and pivotal piece of the leadership puzzle, when seamlessly integrated, propels teams into new dimensions of productivity, fulfillment,
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Shifting Perspectives: The Power of ‘What Do You Think?
In the vast realm of corporate discourse, the phrase "I think" has become a commonplace crutch, uttered repeatedly across boardrooms, conversations, and classrooms. Yet, its risk lies in the assumption that others inherently value our thoughts or consider us credible sources on any given matter. To emerge as a leader, one must transcend the "I think"
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Connecting the Dots: Finding Purpose in Your Professional Journey
Understanding the purpose of an organization is more than a mere concept; it's a catalyst that unites individuals in a shared mission. This truth, although simple, often gets overshadowed and dismissed. Teams sometimes find themselves going through the motions, lacking positive energy and a sense of purpose at work. The solution lies in ensuring everyone
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The Power of Trust: Leadership Lessons from a Remarkable Day
In the bustling world of corporate responsibilities, a thirty-two-year-old middle manager found herself facing a challenging task. This dynamic professional worked for a rental car company in a corporate, regional role supporting Operations Managers and frontline associates across multiple locations. Her mission was to instill knowledge, provide guidance, and ignite motivation to maximize sales in
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Elevate Your Team: A Trio of Strategies for Effective Leadership
In the dynamic realm of team leadership, carving out moments, whether brief or extensive, to uplift your team is paramount. The profound impact of leaders actively engaging with their teams in the field, on the floor, and during critical moments cannot be overstated. The resonance of this engagement is palpable โ a reciprocal emotional connection between
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Cultivate Team Morale: Three Strategies to Acknowledge Your Team
Acknowledgment holds immense significance, as numerous research studies emphasize that a lack of recognition at the workplace is a key factor leading employees to depart from a company. The act of showing appreciation has a profound impact on people's well-being. If we aim to elevate our employees' satisfaction with their work environment, it is imperative
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Three Strategies to Nurture Encouragement and Elevate Your Team
According to a recent poll, โ59% of people have never had a boss who โtruly appreciatesโ their workโ.ย Transforming the dynamics of encouragement within our leadership approach can reshape the narrative. The act of encouragement remains a pivotal force in empowering individuals on your team to feel at ease with their identity, role, and contributions. Cultivating comfort
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Five Strategies to Invest Your Time in Your Team Effectively
In the realm of leadership, one quote resonates deeply: "Be kind, for everyone you meet is fighting a hard battle you know nothing about." This sentiment applies to every member of your team. The common thread that binds us all is our shared humanity. Regardless of titles or roles, we are, fundamentally, people dealing with life's
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The Transformative Impact of Genuine Kindness and Three Ways to Embrace Kindness
At its core, leadership is about inspiring and influencing individuals to channel their best efforts toward a collective purpose or goal. Leadership mirrors sales in this regard โ to succeed in either role, trust must be earned. Genuine kindness emerges as one of the most effective tools to secure this trust, far surpassing the superficial
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The Power of Community: Strengthening Bonds for a Brighter Future
Communities, no matter their size or nature, share a common thread that unites them. They are the essence of togetherness, giving life to the mundane, and fostering an environment that extends beyond individual interests. In essence, they are the embodiment of collective strength. These communities are more than just gatherings of individuals; they infuse purpose into
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The Missing Link to Be a Better Communicatorย
How often have we walked away from a conversation, scratching our heads and feeling more bewildered than enlightened? All too frequently, right? The culprit behind these befuddling interactions often boils down to one missing piece: context. Imagine this scenario: You're in the middle of an intense conversation, your emotions are running high, and your passion is
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Bored? Do These Four Things to Add Some Excitement to Your Life
Feeling like life's caught in a never-ending loop? Monotony creeping into every corner of your existence? We've all been there, and it's perfectly normal. Here's a fresh perspective for you: When boredom sets in or, even better, before it does, ignite your curiosity. Ask, seek, understand, learn, and then, rinse and repeat. 1 - Ask Who, What, When,
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Four Things That Happen When Your Team Feels Comfortable and Three Ways to Make Them Feel More Comfortable
In a world where stress is prevalent, it's crucial for leaders to foster an environment where their team feels not only welcome but also comfortable. This is where hospitality meets leadership, and it's a game-changer. When your team feels comfortable, magic happens: 1 - Open Communication: Comfortable team members engage in more conversations. They share ideas, concerns, and
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The Power of Listening: Four Ways Listening Transforms Your Relationships
In a world where everyone seems to be talking nonstop, there's a hidden art that often goes overlookedโlistening. Jimmy Buffett's lyrics in "Everybody's Talkin'" reflect a common modern-day scenario: "Everybody's talkin' at meโฆcan't hear a word they're sayin'โฆOnly the echoes of my mindโฆ" How many times have you found yourself in a conversation where it feels
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Work Feeling Monotonous? Six Strategies to Add Fresh Energy to the Daily Grind
Are you tired of the same old routine, day in and day out? It's time to shake things up and add some excitement to your life, both at work and in your personal journey. In sports, a single game-changing play can turn the tide and make the game exciting again. Why not apply the same principle
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Be the Light in Someone’s Day
In nearly every job or life situation, there's that one person who has a unique way of brightening the day. Can you think of them? Perhaps you have one or two individuals in mind right now. These are the people who can turn a rainy day into a sunny one, make a tedious project enjoyable, and
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Service Leadership: Transforming Teams and Impacting Lives
We've all encountered extraordinary service in various formsโa seamless hotel check-in, an unforgettable dining experience, a charismatic bartender, or that one exceptional call center representative who turned a potential crisis into a solution. Regardless of the context, the effects of exceptional service linger, leaving us with a profound sense of welcome and appreciation. Appreciation, as an
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Leading with Empathy: The “Y Me Path” Transformed
Worries, fears, doubts, and frustrationsโemotions that are universally human. We've all found ourselves pondering these familiar questions: "Why is this happening to me?" "Why does this always fall on my lap?" "Why me
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Embrace Your Humanity to Be a More Impactful Leader
In the realm of leadership, we often encounter two distinct archetypes: the Superhuman Leader and the Human Leader. Take a moment to reflect on your past experiences with these leaders, and let's delve into a quick exploration of each. The Superhuman Leader The Superhuman Leader is a captivating storyteller, regaling you with tales of their incredible feats
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The Alchemy of Understanding: Transforming Conversations and Connections
Effective communication is the bedrock of productive relationships, be it at work, home, or within our communities. Yet, at the heart of effective communication lies a powerful catalyst: understanding. Here's a thought for the week: The intentional pursuit of understanding has a magical quality that can: - Turn heated arguments into constructive conversations. - Elevate mere acquaintances into
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Unlocking Leadership Excellence: The Power of Empathy First
When occupying the captain's chair as a leader, the conventional belief is that one must be a paragon of knowledge, armed with all-encompassing expertise in every facet. Yet, in the crucible of decisive moments, explanations, no matter how well-intentioned, often pale in comparison to empathy. Before people can truly embrace our guidance, coaching, or motivation, they
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Embracing the Unpredictable: A Fresh Take on Life’s “Test and Control”
In the realm of marketing, the "test and control" approach is a well-known strategy. It involves selecting a portion of your customer database to test a new program, promotion, or initiative while leaving another subset untouched as the control group. This method allows marketers to evaluate the impact of their innovations. Did it boost revenue,
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Unlocking Your Potential: Mastering Self-Management for Success
Self-management, the art of steering your emotions and abilities, is the compass that guides you through life's challenges and opportunities. It's about controlling impulses, prioritizing goals, and maintaining focus, even in the face of adversity. In essence, self-management equips you to stay on course during turbulent times. Understanding Your Two Brains As the renowned social scientist Daniel
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Unlocking Leadership Excellence: Four Paths to Heightened Self-Awareness
Effective leaders excel at forging connections, instilling inspiration, offering support, and igniting motivation within their teams. The common thread that binds these exceptional leaders together is their mastery of self-awareness. They possess the invaluable trait of self-awareness. If you recall the leaders, managers, and colleagues you've encountered in the past, you may recollect instances where they believed
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The Path to Self-Mastery and Leadership Excellence: Embrace Emotional Intelligence and Acceptance
In a world where connection often falters, with 43% of Americans feeling a lack of meaningful relationships and isolation, the quest for self-mastery and leadership excellence takes center stage. Every remarkable leader is built on a foundation of intentional self-improvement, leading to the best version of oneself. Guiding others to their greatness becomes our purpose,
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Strengthening Connections Through Written Leadership: 5 Key Strategies
In the whirlwind of divergent directions that you and your team navigate daily, the call for connection remains steadfast. In the midst of bustling schedules and demanding responsibilities, the inherent need for human connection persists. We are all hardwired to seek out these vital links, especially the connection to our leader, a guiding force in
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Fostering Connection, Clarity, and Excellence: The Impact of Team Meetings
Back during my onboarding days at Disney University, a guest speaker delivered a piece of wisdom that has resonated with me throughout my leadership journey. He shared, "Congratulations. Up until now, youโve been great 'doers.' Now, youโre leaders. So, your success is no longer about what you can do, but instead, itโs all about how
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The Power of One-on-One Meetings: Building Connections, Fostering Trust, and Achieving Growth
In the fast-paced world of leadership, where demands are ever-increasing and time is a scarce resource, one particular meeting often finds itself pushed to the back burner or outright canceled โ the One-on-One Meeting. As someone who has walked the path of a team leader and worked as a consultant, I've witnessed firsthand the reasons
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Boosting Employee Retention and Productivity: The Power of Welcoming Leadership
In today's dynamic workplace, employee retention is a pressing concern for organizations seeking to maintain a productive and engaged workforce. Gallup's recent State of the American Workplace report revealed that a staggering 51% of employees in the United States are actively looking for a different job, underscoring the need for effective strategies to retain talent.
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Are you โbad with namesโ? It could be hurting you more than you think.ย
How many times have you heard someone say, โโฆoh, man, Iโm terrible with names.โ I hear it often. The truth is, remembering names is another lost art. Weโre so busy, wrapped up in our own โstuffโ that we either forget or donโt make an effort to remember the names of our students, coworkers, Guests, staff, and
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What is โBeing Rightโ Costing You?
โPeople wonโt remember what you did. People wonโt remember what you said; but people will always remember how you made them feel.โ -- Maya Angelou No matter what our occupation, age group, demographic, or geographic location, we all have one thing in common โ we all interact with people. We interact with family, friends, coworkers, Guests, clients,
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How to Prevent Quiet Quittingย
โConnection drives down turnover while mitigating "quiet quittingโ,โ according to Enboarder. โEmployees who feel connected are more likely to be satisfied with their jobs (96%) versus employees who feel disconnected (60%). Only 13% of connected employees expect to leave their current role within 12 months, and this answer nearly doubles for disconnected employees (24%). In addition
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How to Lead With Hospitality in Six Simple (but not always easy) Steps
Leaders leading with hospitality understand how to connect, strive for self-mastery, serve, engage, coach, and inspire; in that order. If any one of these steps is taken out of order, it compromises a leaderโs ability to appeal to and motivate the emotions which give people the energy and enthusiasm to move, take action, change behavior, become
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What makes Disney so magical? (and what leaders can learn from it)
The stories guests and customers tell arenโt because of the nightly fireworks, Cinderellaโs castle, lakes of dreams, chandelier bars, state-of-the-art workout equipment, or the dazzling presentations to Wall Street. Instead, guests vote with their feet, their wallets, and their Instagram accounts because of the emotional connections sparked and reignited. Itโs all about how people made them feel.
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5 Ways to Inspire Your Team
1-Actively seek inspiration Actively pursue opportunities to feed your mind, your body, and especially your soul. Just like successful athletes who master their craft, they donโt get there by accident. They wake up every single day with a thirst and hunger to become their very best. They not only eat the right foods to get proper
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How Inspired is Your Team? 4 Ways to Inspire Them.
A Harvard Business Review article by Scott Barry Kaufman entitled, โWhy Inspiration Mattersโ reveals why inspiration is so, inspiring. Kaufmanโs article cites research by several scholars to further support his hypothesis that inspiration matters. In my own research, I took an interest in the work Kaufman cited from psychologists, Todd M. Thrash and Andrew J. Elliott,
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How do you step into being a powerful leader? You coach.ย
For leaders, bosses, teachers, professors, doctors, lawyers, or actual coaches of teams, never underestimate the opportunity you have, to teach and coach. No matter what your rank, role, or title, you never know how impactful and meaningful your words may be to the people on your teams and in your life. If youโre a leader or
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Informal Feedback is the Key to Successful Formal FeedbackโฆHereโs Why
The Importance of Feedback Feedback is important because it not only drives performance in a positive direction, but it also positively impacts the attitude and mindsets of all employees. When employee mindset and attitude are on the up and up, business results like profits, satisfaction scores, and employee experience will follow suit, in a positive, upbeat
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Do you anticipate a lack of results? How to use anticipation to create a more successful team.ย
We often get downstream about a mile and a half on a project, an initiative, a meeting, or a task, and then we feel lost. Youโve put in the time, effort, and thought, yet have become frustrated with the lack of results or progress. Often our teams do the same. Too frequently itโs not until the
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Would you give your employees more feedback if you knew itโd increase engagement and performance?
According to research gathered by Zippia: -65% of employees desire more feedback. -69% of employees say they would work harder if they felt their efforts were being recognized through feedback. -98% of employees disengage from their work when they receive little or no feedback. When leaders pause their own work, breaking from their calls, emails, analysis, preparation, and meetings
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Are grudges hurting your team?ย
As leaders, weโre often at a crossroads, with an important choice to make. You can hold a grudge, skip the meeting, become nonresponsive, noncommunicative, and freeze out the people who have upset you. Or, you can lead with hospitality. You can forgive, be the bigger person, take the high road, and work on mending the
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How do you react to your teamsโ mistakes?ย
I heard a story in church years ago about a couple who had been married for over fifty years. When asked how in the world they stayed together despite each otherโs faults, habits, and hang-ups, their response was amazing. It illustrates grace in action, and Iโll share their response here. The husband responded to the question
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Do the Best Leaders Have the Most Power, Money, or Grace?
Power usually benefits, first and foremost, those who have it. Sure, their span of influence may be great big, and wide, but their true, positive impact is usually limited to a select few who they deem worthy of receiving it. And that impact usually comes at a cost, as leaders obsessed with power (specifically their own
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Do You Expect Perfection from Your Team? How You Could Be Hurting Your Results.
Practicing grace, especially when people donโt expect it or, when they may not deserve it, absolutely will make them feel important. Itโs extraordinary and special. The word โspecialโ by definition, sparks good feelings and sentiments. These include positive words such as remarkable, exceptional, significant, and not the least of which, important. When weโre graceful with our
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The Truth About Champions
Champions are special. Theyโre usually โthe best, the โwinners, and deserving of the title. Theyโre talented, and skillful, and have earned everyoneโs respect. They didnโt get there alone. Often, champions had a coach, a mentor, a leader, supporters, and advocates, and they had champions encouraging them along the way. Look up the word champion; (champ ยท pi ยท on)
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Want to Stand Out as a Great Leader? Stop Using This Phrase.
Consider one of the most overused phrases in the corporate world and maybe even in the world, in general, โI thinkโฆ How often do we hear it? Partners, leaders, colleagues, and even our guests, customers, and clients say it all day long, day in and day out. The risk of beginning a sentence with โ โI thinkโ
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How to Lead Your Team to Create the Results You Need
The final piece to our three-part puzzle of leading with hospitality is possessing the ability to make people feel important. The first two vital pieces to leading with hospitality are making people feel welcome and comfortable. These two components relate to your ability to maximize productivity, enhance your teamโs culture, and ultimately drive desired business results. Without
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Want Your Team to Stick Around? Recognize Them.
โAn employee who has been recognized is 63% more likely to stay at his or her current job within the next three to six months, according to another studyโ (Apollo Technical). Recognition is important as many research studies have cited a lack of appreciation at work as a major reason for leaving a company. Showing appreciation
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Do you know each of your team members’ purpose? (and why you should)
When people fully understand the purpose of an organizationโs existence and they buy in, they rally together to make it happen. It sounds simple, but itโs not always easy. This truth is often forgotten and swept under the rug. Too often, it leads to teams dragging themselves to and from work rather than showing up to
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Prioritize This to Stand Out as a Great Leader
Significance. The irony is that we often overlook the importance of a word that literally means โ the quality of being important. For leaders, thereโs power in a word like significance. Itโs borderline magical. Once people on our teams feel significant, they become a new person, capable of doing more. They regain the confidence they once had but have temporarily lost. When they
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Three Ways to Encourage Your Team
Whether itโs for five minutes, five hours, or five days at a time, take the time to help those on your team. Few leadership actions are as encouraging as leaders of teams out in the field, on the floor, and in the moments that matter as they help their teams. Theyโll feel it, and youโll feel
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Whatโs Your Low Employee Engagement Costing You?
According to Haiilo: - Companies with a highly engaged workforce are 21% more profitable. - Good company culture increases revenue by four times. - 33% of professionals cite boredom as their main reason to leave their jobs. Sadly, these metrics (and feelings) havenโt improved much in corporate America over time. If youโre wondering if your employees are engaged, consider
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Does Being Self-Critical Pay Off?
People with higher self-compassion, or being kind towards themselves, generally have the following traits (BBC): - Proactive Personality: They are more likely to take care of problems before they get worse. - More Motivated to Correct Their Errors: They are more likely to fix their mistakes. - More Compassionate Towards Others: They are less likely to try to
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What Are The Benefits of Gratitude?
Gratitude rhymes with โattitudeโ, and it means to have a thankful and pleasing feeling about what youโve received from someone else. When we feel gratitude, weโre โpleasedโ with what someone else did for us or how they treated us. The magic of letting yourself feel gratitude is that youโre simply so thankful and appreciative of someone
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Who Wins When You Choose Kindness?
When we treat people with kindness, simply being nice to each other, everyone wins. Consider what kindness really means to you. Kindness means being friendly, generous, and considerate of other people. Kindness is simply giving other people our time, a little bit of our talent, or โthat thingโ we do better than others, or our heart. Kindness comes
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Whatโs the ROI on Kindness?
Is prioritizing kindness worth it for you and your team? According to HRMorning, creating a culture of kindness can have the following benefits for your team: -Increased productivity and satisfaction -Healthier workers -Higher-quality work -Lowered stress -Increased engagement -Increased happiness Leading with hospitality moves people to move, with purpose and passion, because of a leaderโs genuine kindness. In other words, when leaders are
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Think You โShould beโ Further Along? Read This.
How often do you leave your office, hop in your car, turn on the radio, get five miles down the road, and have no idea what songs, commercials, or talk radio segments just played in the very car in which youโre the only passenger? Maybe Iโm the only one, but does your mind race with
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5 Steps to Beat Boredom At Work
Do you feel stuck in your job and like youโre doing the same boring thing every day with no end in site? Weโve all been caught in a monotonous rut whether that be in our career, relationship, family dynamic, and/or social dynamic. It happensโฆitโs ok. Weโre all in the same boat. Curiosity is the key to beating boredom. Thought for
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How to Better Understand Your Team
We can all agree that itโs very difficult to foster productive, meaningful relationships at work, at home, or in the community without effective communication. By the same token, itโs nearly impossible to communicate effectively, with anyone, without some level of understanding. Seek to understand your team by asking questions. Thought for the week: Intentionally seeking to understand, in
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Do You Trust Your Team? Their Productivity and Engagement Depend On It
โCompared with people at low-trust companies, people at high-trust companies report: 74% less stress, 106% more energy at work, 50% higher productivity, 13% fewer sick days, 76% more engagement, 29% more satisfaction with their lives, 40% less burnoutโ (Harvard Business Review). The final piece to our three-part puzzle of leading with hospitality is possessing the ability
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How Can You Consistently Deliver for Your Team?
When we shift our mindset to think about leadership as a service to others, those we lead can feel it. Once they feel our presence and service, they become inspired to be that same type of leader and person to the people who matter most in their lives as well. Here are some ways you can
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Your Companyโs Success Depends on Your Ability to Do This
Do you feel worried about your year-end sales and the looming recession you keep hearing about? Do you get anxious thinking about having to do another round of layoffs? Do you get frustrated when you just canโt seem to get your leaders to show up at the same level you do? We all get worried. We all get
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What Should Leaders Prioritize in 2023?
โ79% of employees will quit due to a lack of appreciationโ (Zippia). Prioritize making your team feel appreciated. When you serve your team, doing everything you can to help them become better, more successful, more fulfilled, or even more productive; theyโll appreciate you. When they appreciate you, theyโll give back tenfold. A simple act of service changes the
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What is Servant Leadership?
Robert Greenleaf first coined the phrase and concept of servant leadership in his 1970 essay, appropriately titled, The Servant. Itโs the idea of putting others first, ahead of your own agenda, needs, and even your own desires. Servant Leadership is when leaders โ titled or untitled โ serve others. If we pause and think about our favorite
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Itโs GiVing Tuesday, What Does Your Team Need?
Black Friday 2022 set a new record for online shopping with $9.12 billion spent in one day by consumers (Adobe Analytics). According to the same report, the option to buy now and pay later has increased by 78% in the last week. Your team likely makes up one of the many people that felt the need
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How do you build meaningful relationships at work?
We can all agree that itโs very difficult to foster productive, meaningful relationships at work, at home, or in the community without effective communication. By the same token, itโs nearly impossible to communicate effectively, with anyone, without some level of understanding. Thought for the week: Intentionally seeking to understand, in any situation, magically transforms: -Heated arguments into conversations-Mere acquaintances into meaningful relationships-Bad days
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Can you be too empathetic?ย ๏ฟผ
According to BusinessSolverโs 2022 State of Workplace Empathy: 77% of CEOs worry that theyโll lose respect if theyโre too empathetic and 79% struggled to be empathetic. Although CEOs struggle with empathy, employees seek it in their organizations. According to BusinessSolverโs 2019 State of Workplace Empathy: 82% of employees would consider leaving their job for a more empathetic
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13.1 Transferable Lessons Learned While Training for a Half Marathon
Slow down to speed up We think we have to sprint, all-out, at work and even in life. Sometimes, actually more often than not, when and if weโre able to bring ourselves to slow down, we find we end up going further, quicker. Together we go far Whether itโs training for an endurance race or living through the
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Have you made your team feel significant? Their performance is a clue.๏ฟผ
We want to feel accepted by our bosses, our peers, our families, and even the person sitting next to us on the airplane. We need to feel accepted so we can feel significant. That feeling of significance is almost the gateway to feeling confident enough to perform, contribute, or produce. The problem with only accepting people
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Are You a Great โDoer or a Leader?๏ฟผ
While in an onboarding new hire training at Disney University when I jumped into my first full-time leadership role at Disney Parks and Resorts at the start of my career, a senior leader came in as a guest speaker. He told us, โCongratulations. Up until now, youโve been great โdoers. Now, youโre leaders. So, your success
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Increase Connection, Increase Productivity (Even When Youโre Busy)
Your teamโs busy going in several different directions at once. Youโre busy going in several different directions at once. Yet, the need for connection doesnโt stop. โWell-connected teams who can communicate effectively see a 20-25% increase in productivityโ (McKinsey Report). One thing about every single one of us is that we literally wired to connect. In our careers
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One-On-One Meetings Have Increased Over 500% – Are You Wasting Your Time?๏ฟผ
Prior to the pandemic, professionals used to average 0.9 one-on-one meetings a week, that average has since increased to 5.6 one-on-one meetings a week, a 500% increase (reclaimai). If youโve been reading my blogs, have worked with me, or are in the learning and development space yourself, you knowโฆall humans crave interaction and connection. After (and
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How to Combat High Turnover Rates
One-third of American workers changed jobs over the past two years (PBS) and 40% of those people, are again looking to switch positions (CNBC). Losing an employee can cost the company 1.5-2 times the employeeโs salary (built in). That is to say, every time someone puts in their two-week notice, it costs up to double their salary
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How Can Managers Get Team Members Excited to Return to the Office?
โ82% of [business decision makers] say getting back to the office in person is a concernโ yet โ73% of [employees] say they need a better reason than just company expectationsโ to return to the office, according to the data from Microsoft Work trend Index research. So what can managers do to help get fellow employees on
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65% of Managerial Tasks Will be Automated Away; Connection Is the New Priorityย ๏ฟผ
As weโve shifted to hybrid and remote workforces, along with the continuing trend toward automation, the need for Managers to know how to build and maintain strong connections with their team has never been more important. According to Harvard Business Review, โ
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Your Team ‘Quiet Quit’, Now What?
Have you noticed your team members that always go the extra mile suddenly are clocked out right on time? Perhaps productivity suddenly took a dive? If you havenโt heard of this new phrase, you can find a full definition here. Essentially, 'Quiet Quit' is when an employee only does the work listed on their job description,
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GiVING Hospitality with Experiences
An experience is something that you do or that happens to you, especially something important that affects you. Itโs living through certain events, observing and feeling something in-the-moment. In life there are several ways we can gain experience which ultimately gives us knowledge, skills, and understanding we may not have gained otherwise. With every experience, we gain more
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GiVING Hospitality by Volunteering
Being a volunteer means that you are offering something โ something that is not required nor an obligation. Most of the time, to volunteer means that you are working side by side with others. This connects you to other human beings as you are working toward a common goal or purpose. It is a win-win for all parties involved. Those who
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GiVING Hospitality by Inspiring Others๏ฟผ
Inspiration is a feeling of enthusiasm you get from someone or something that gives you new and creative ideas. If you describe someone or something good as an inspiration, you mean that they make you or other people want to do or achieve something. Inspiration gives us so much hope in certain situations because itโs ultimately what
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GiVING Hospitality Through Generosity๏ฟผ
Generosity is a virtue of freely giving gifts to others or to something other than ourselves. Itโs GiVING of gifts. Sometimes it could be tangible gifts. Other times itโs intangibles such as giving someone a bit of our time, whether weโre listening to them, helping them through something, or even helping them with a project. When weโre
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GiVE Hospitality
What does hospitality mean to you? Dictionary.com defines hospitality as, โThe friendly reception and treatment of guests and strangers; the quality or disposition of receiving and treating guests and strangers in a warm, friendly, and generous way.โ Hospitality is simply making people feel welcome, comfortable, and important. Typically, when we think of hospitality, we think of restaurants, hotels,
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GiVING Kindness by Encouraging Others๏ฟผ
Encouragement means to simply give someone courage. Consider just how powerful it could be to GiVE someone courage: GiVES positive energy - Encouragement literally means to give people courage. So, encouragement is like giving someone a mental and emotional boost of energy which lifts them up and propels them into action. GiVES people hope โ when people are
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GiVING Kindness by Living Your Personal Values
Value is how much something is worth, or how important something is. Do you have value? Think about what you do well. What are your strengths? What do you believe in, and beyond that, what do you stand for? This is yet another way each of us can GiVE Kindness to others in order to form and
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Self-Improvement:ย How to GiVE Kindness to Yourself, So That You Can GiVE Kindness to Others
To improve is to simply become better. The idea that we become better today than we were yesterday. Four ways we can all commit to improving ourselves, so that we can GiVE our best to others: Our attitudeOur physical and mental healthOur knowledgeOur skills In order to GiVE kindness to others, itโs important to GiVE kindness to ourselves.
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Four Ways to GiVE Kindness with Your Gratitude๏ฟผ
Gratitude rhymes with โattitudeโ, and it means to have a thankful and pleasing feeling about what youโve received from someone else. When we feel gratitude, weโre โpleasedโ with what someone else did for us or how they treated us. The magic of letting yourself feel gratitude is that youโre simply so thankful and appreciative of someone
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Four Compelling Reasons to GiVE Kindness
Consider what kindness really means to you. Kindness means being friendly, generous, and considerate of other people. Generosity is just another way of saying GiVING to other people. Kindness is simply giving other people our time, a little bit of our talent, or โthat thingโ we do better than others, or our heart. Kindness comes from a place
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GiVING Compassion with Purposeful Engagement with Others๏ฟผ
Genuineness Impact Validate ENGAGE Being engaged means: Involved in activity with others.To be interested in others.Committed to others. Questions then, for all of us are โHow can we engage?โ and โWhy does engagement even matter?โ The answers are simple on the surface but make a significant and lasting impact on the people with whom we engage. Consider the impact the following experiences have
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GiVING Compassion by Validating the Greatness You See in Others๏ฟผ
Genuineness Impact VALIDATE E To validate means to prove or confirm something or someone is correct or truthful. Though we may come from different places with different upbringings, varying views, and diverse perspectives, one thing we all have in common is, that weโre all human beings. So, when someone validates our skills, talents, or what they value in us, weโre lifted
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GiVING Compassion with Intention and Positive Impact
Genuineness IMPACT V ________ E ________ If we think about what the word impact really means, itโs simply the effect part of the cause and effect equation. To make an impact is to have a strong effect on someone or something. Letโs focus on the people part; the impact people can have on other people. That includes all of you, and
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GiVE Compassion with Genuineness
GENUINENESS I __________ V _________ E _________ What does it mean to be genuine? To be genuine means to be true to yourself โ who you are, on the inside and out. Genuine people are said to be โrealโ; as if to say, theyโre not fake. Hereโs why itโs important to be genuine and true to yourself: The problem with โfaking it
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GiVE Compassion โ Three Compelling Reasons to GiVE Compassion
Throughout this month, weโll send you some thoughts, conversation starters, and activities you can do with your children, students, your teams, or even your families at home around four ways we can all GiVE Compassion to others. What does the word compassion mean to you? Iโm sure you have someone in your life, an experience from your
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What Stories do You Have to Tell?ย All of Them!ย Here Are Some Suggestions๏ฟผ
What stories do you have to tell? Specifically, what stories do you believe you have to share with those you lead, your peers, your customers, or even your own leaders, to inspire them? Remember, great storytelling is to be as human as possible so that you can relate to and connect with others as much as
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A Simple Guide to Crafting Stories Which Inspire Action
How do you craft stories to share with your team? Think about your favorite movies, television shows, or even songs. Theyโre your favorite because of the stories within them. Every great movie has the following: S โ T โ A - R Situation: A situation to which we can somehow relateTask: Characters to whom we relate because they
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Hereโs Why Stories Always Have and Always Will Inspire Your Team
Stories inspire us in so many ways and for so many reasons: Connection โ when we see, hear, or even feel for the characters in any story โ a movie, television show, a song, or a story we hear from a leader โ we begin to connect on a deeper, more human level. Humanness โ itโs been
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Inspiring Leadership in 2022: 5 Ways to Feed Your Soul and Feed Your Mind with Knowledge
I had the opportunity to spend some time this week at UNLV delivering a Lead with Hospitality training to my friend, Professor Laura Bookโs Hospitality classes. Being back in the college environment got me thinking, what is it about college that makes us feel so fulfilled? I realized it provides us an opportunity to feed
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How the Best Leaders and Most Successful People Practice Self Care
As we get older and respond to the challenges of life and sedentary lifestyles, our posture deteriorates. Our shoulders become hunched, our necks stiff, and we sit either slumped or holding ourselves in a rigid upright position. Be intentional and purposeful about building in time throughout each day and week, to take care of your body. Here
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This is the First Thing Inspirational Leaders Feed Every Single Day๏ฟผ
The most inspiring leaders of all time are intentional about feeding their minds. Here are some ways to be intentional and purposeful about feeding our minds: Have a thirst for new knowledgeBe hungry to learn all you can about every facet of your businessChallenge yourself to learn new skills in and outside of workRead books, listen to
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How the Best Leaders Intentionally Inspire Others Every Chance They Get๏ฟผ
We can all agree that inspiration certainly moves people on the inside, so they give their very best on the outside. So, the question is, what can we, as leaders, do to create this sense of joy and inspiration within our organizations and among the people, we lead every chance we get? Here are some ways
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Hereโs What Scholars Found to be the Magic of Inspiration
Simply put, when weโre inspired, we do more, become more, and ultimately deliver more for ourselves and for our organizations. Go first. Be an inspiration. American psychologist, Scott Barry Kaufmanโs article in Harvard Business Review entitled, โWhy Inspiration Mattersโ points out notable research by Todd M. Thrash and Andrew J. Elliott which shows us just how
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The Secret to Inspiring Your Team to Execute the Game Plan
Execution is defined as the carrying out or the putting into effect of an action plan. The question for us, as leaders then, is, โHow can we keep our teams executing consistently on the action plans weโve created?โ Conversations Make Good Company Conversations really do make good company. Itโs true both with the company we keep in our
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This One Thing Will Turn Busyness into Productivity, Taking Your Team Further Quicker๏ฟผ
Whatโs an action plan and why is it important? Simple, but not always easy; and this is something often overlooked. Thatโs why I want to shed some light on this today. Action plans are nothing more than a detailed list of actions and steps, which helps you organize who will do what and by when. Action plans become
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This is the Real Impact of Leaders Helping Teams with SMART Goals๏ฟผ
The idea of SMART Goals has been around since 1981, when George T. Doran wrote an article about an easy way to create objectives in the November 1981 issue of the Management Review. The difference between an ordinary, non-strategic goal or objective and a SMART Goal is that with SMART Goals, everyone knows what needs to
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ย Hereโs How the Best Leaders Craft a Compelling Vision for Their Team
Vision is the ability to think about or plan for the future with imagination or wisdom. Whatโs special about that last part? With imagination or wisdom? What makes great coaches and inspirational leaders so special is their ability to be a visionary; theyโre able to see a future many other people do not see. They not only see
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Three Psychological Human Needs Your Team Needs to Help Them Lean In, Step Up, and Deliver Their Best Work๏ฟผ
Psychologists, Edward Deci and Richard Ryan first introduced their Self-Determination Theory in 1985. Itโs since been tested, tried, and proven over the years. The theory suggests that people become self-determined and motivated when three universal psychological needs are met: The need for competence, or mastery of their workThe need for autonomy, or choice in how the
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Hereโs Why People Value Grace and Gracefulness in Their Leader
Grace is defined by Dictionary.com as simple elegance or refinement of movement. Practicing grace, especially when people donโt expect it or, when they may not deserve it, absolutely will make them feel important. Itโs extraordinary and special. The word โspecialโ by definition, sparks good feelings and sentiments. These include positive words such as remarkable, exceptional, significant, and
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Hereโs How Great Leaders Make People Feel Important and Why it Matters๏ฟผ
Why should leaders be intentional about making sure their teams feel important? Their teams will become more confident, leaning into their special talents and uniqueness.Their teams will become more productive, accomplishing more, in less time, with fewer resources.Their teams will become inspired to push even harder and go even further. Hereโs how the best leaders make sure
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Three Things People on Your Team Want to be Reminded Of
โLife is not a competition. Life is about helping and inspiring others so we can each reach our potential.โ โ Kim Chase, Actress What can we remind people of to encourage them? Their strengthsTheir accomplishmentsTheir passions We can remind people of their strengths, accomplishments, and their passions. Remind People of Their Strengths Some people know and understand their natural strengths, but
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My Winter Olympics Story About The Attraction of Winning and an Underlying Paradox
This is a blogpost I wrote and published on my very first blog / passion project โ www.GoOneMoreStep.blogspot.com. I started that blog in January of 2011. This is a throwback, retro blog post that was inspired by one of the many stories we often hear or read about Olympic athletes. It was a Sunday morning
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The One Thing You Need to Know About Your Team in Order to Recognize Them in Meaningful Ways
Walter Burke Barbe first designed the VAK model for learning and it was later developed by Neil Fleming. Itโs the idea that people process information in one of three ways: Visually, Auditorily, or Kinesthetically. What does this have to do with recognition? When we know how our people prefer to process information, it allows us to recognize them
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Do You Know What “Sawubona”ย Means?
Itโs a word from the Zulu culture, in South Africa. It means, โI see you.โ Its literal translation is โwe see youโฆโ. As if to say, โOur whole tribe sees you.โ Inherent in the Zulu greeting, โSawubona,โ and the grateful reply, โNgikhona,โ is a sense that โโฆuntil you saw me, I didnโt exist.โ In Zulu culture, this exchange
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How do you fight Zoom fatigue?
How do you fight Zoom fatigue? If you're still running things remotely, your team might be feeling the "Zoom fatigue". ๏ปฟAs the leader, what can you do about it? ๏ปฟEngage with them! This clip shows an example of me engaging with a team during one of my virtual trainings. This will give you a real-life example of how to
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A Story About the Power of Encouragement
In the early โ80s, there lived a girl named, Emily, in Roehampton, South West London, England. She was beautiful and smart but had a stammering stutter which made her too shy to speak to others. One of her teachers had an idea that he thought might cure her of her stutter. He encouraged her to
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Dream Diligently…
What better time than Martin Luther King Day for a quick thought onย DREAMSโฆDr. King had a dreamโฆa dream that he so diligently shared through his passionate sermons, lectures, speeches, books, and nonviolent protests that his very dreams, in fact, changed the landscape of American society; and in many ways, the world. Thought for the week:Everybody dreamsโฆbut
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Two Simple Ways to Help Your Team Feel Fulfilled
What is fulfillment? And why do you think this is important for us to understand, as leaders? Look at the root word of fulfillment, which is to fulfill. It means โto develop the full potential of.โ Isnโt it ultimately up to us, as leaders, to develop the full potential of our people? Of course, it is. Fulfillmentโs
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Three Things Leaders Who Lead with Hospitality Do with Purpose
When we have a purpose, we know exactly who we are, where weโre going, and most importantly, we know why weโre doing what weโre doing. This is a magical feeling โ one of significance, driven by passion. Remember, our goal, as leaders, is to connect with and inspire people to become their absolute best so they
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Engaged Leaders = Engaged Teams
When you think of the jobs in which you felt significant, what made you feel that way? You had purpose and your leaders were likely engaged. Only 66% of people feel a sense of purpose from their organization, according to O.C. Tannerโs most recent Global Culture Report. Sadly, according to Gallupโs most recent State of the American Workforce
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An Exercise in Intention to Consistently Deliver for Your Team
When we shift our mindset to think about leadership as a service to others, those we lead can feel it. Once they feel our presence and service, they become inspired to be that same type of leader and person to the people who matter most in their lives as well. Here are some ways you can
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Staying Active for Your Team
Sometimes itโs the simplest things that mean the most to those we lead. Few things are more comforting and at the same time motivating than when we see our leaders in the mix, staying active and accountable to the very cause theyโre leading. Here are some ways you can stay active, available, and approachable to your
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How do I encourage my team?
With the holidays, approaching deadlines, and cold season among us, your team may be feeling overwhelmed. A little encouragement can go a long way. Check out this video for 3 ways to encourage your team! https://youtu.be/w_ItFV-5GoE
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Lead with Hospitalityโs Leadership CODE (E.D.O.C.)
How do leaders ensure their teams really execute every single day? In other words, what do great leaders actually do? Hereโs a โcoaching codeโ to remember which will ensure youโre a great coach today, tomorrow, and at any level of leadership you may find yourself in the future. At its core, leadership is simple. Balancing all
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How Do You Fight the Great Resignation?
We've all heard about the Great Resignation or have been dealing with it personally. So what can you do about it? Commit to connecting with your team on a deeper level so you can serve them selflessly. If you're not addressing what your team truly wants, you can't expect them to stick around. That starts
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Listening with Empathy Can Change the Game
Listening is so incredibly important to any leader, or person, for that matter, who wants to make a positive impact on those around them. At the same time, itโs one of the simplest yet most frequently missed opportunities among leaders at all levels. The more I travel around working with leaders at all levels of organizations,
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How Can You Make The Extra Pass Today?
The people at the top are the ones always willing to make the extra pass. Remember, you never look bad making someone else look good. How can you make the extra pass today? BLACK FRIDAY DEAL! My book "Lead with Hospitality" is included in Amazon's Black Friday Deals. Today save $9 on the hardcover here. On
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What if We Viewed Leadership as a Service?
If we pause and think about our favorite leaders weโve ever experienced, from our most inspirational coaches, our most enlightening teachers, and our most motivating managers, they all have one thing in common. They served us. Leadership is about putting other people first, serving them in as many ways as possible, ultimately inspiring them to become their
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You Can’t Pour From An Empty Cup
I want to encourage you to feed your mind and be a life long learner. Remember, you can't pour from an empty cup. Check out my books here.
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Matching Leadership Styles to Situations
Should leaders use the same leadership style to lead every individual in the same way, in all types of situations? Great leaders adapt to specific situations and peopleGreat leaders meet people where they are Great leaders meet the moment with situational leadership Scholars and social scientists, Daniel Goleman and Richard Boyatzis, in their book, Primal Leadership lay out
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The Real Potential of Encouragement
Veterans Day always has me think about the selflessness of our soldiers. It takes a very special kind of person to be that selfless, but anyone can take a moment to encourage someone else. It may seem small but it can change someone's life. In this video I share a story about how one act
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What is Empathy and How Do We Get Better At It?
What is empathy? Itโs a question I frequently ask when working with leaders at varying levels of organizations, all around the United States. Itโs amazing the answers I get. More often than not people say empathy is โcaringโ or โbeing compassionateโ. Empathy is the ability to understand other peopleโs thoughts and emotions; even being able to feel
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Taylor Scott – Author, Speaker, Consultant
If we haven't met before, I wanted to introduce myself and if we have, I wanted to invite you to join my community! Take a moment to watch this video where I share the idea behind Lead with Hospitality and the different ways I can serve you and your team. Download the complimentary Lead with
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The Best Way to Improve Your Self-Management Over Time
Self-management is how you control and manage yourself, your emotions, and your abilities. This includes oneโs ability to manage impulses and focus on more important priorities and goals. In short, a person whoโs strong in self-management is not easily knocked off track by adversity, tense situations, or stressful times. โSelf-management is the emotional intelligence component that
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Four Ways to Improve This Significant Area of Your Leadership Ability
Your emotional state sets the tone for everyone around you. Your team and others around you will take on the same tone and tenor as yours, as their leader. The leaderโs emotional state will set the tone for the entire teamโs emotional state. โEmotional self-awareness is the building block of the next fundamental emotional intelligence: being
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The secret to being listened to? Listening.
Most people don't receive guidance, coaching, or teaching from someone until they trust them. ๏ปฟ ๏ปฟThe quickest way to build trust is to listen. ๏ปฟ ๏ปฟHere are three people to listen to. ๏ปฟ This clip was taken from a virtual keynote I did for Louisa East Elementary School. ๏ปฟ Continue striving for self-mastery with my learning experience, learn more here.
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One Thing Every Leader (and Every Person) Can Constantly Strive For
Self-Mastery. When they were about to open Disneyland for the first time, back in July of 1955, some executives asked Walt, โHey Walt, donโt you want to get some better trees to line Main Street USA? The trees we have are a little bare, with very few leaves. Theyโre not fully grown in yet.โ Walt responded, telling
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How to Lead with Hospitality when your leaders don’t.
How do you Lead with Hospitality when those that lead you aren't on board? In this video, I share how to handle this whether you're currently also a leader or making your way up through the ranks in your organization. This video was taken from a podcast interview I did with Azalee Maslow on The
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Itโs Okay to Use Digital Communication to Stay Connected
Three key digital communication platforms we can leverage to further connect with our teams: Email, Text, and Social Media Itโs true that email may be overused, text may seem too forward or aggressive, and social media may seem too personal. However, connection is connection, and the goal is to create emotional connections with people, so they feel
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This Will Transform the Productivity in Your Team Meetings
Meetings take up a great deal of our time at work.ย So, itโs important that we make them as efficient as possible.ย The best leaders, on any level, in any industry know how to create and execute impactful, productive, and efficient meetings.ย Itโs apparent whether or not the leader of the team or of the meeting
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How do I set up one on one meetings each week?
In this video, I walk you through the 4 steps to having a successful 1:1 meeting. 1 - Ask questions. 2 - Ask for feedback. 3 - Offer feedback. 4 - Share the future. This video is sponsored by the Leading with Hospitality learning experience, Commitment to Connection. Learn more here.
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When Meeting One on One, This is the Most Important Thing
Whatโs the most important thing for leaders to remember when it comes to having one on ones? Be more interested than interesting. Ask great questions! I often reference and give credit to my favorite author, and in many ways, my own personal inspiration for becoming an author myself, Mark Sanborn. In his book, The Fred Factor, he
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What can 1:1 meetings do for your team?
Watch this video for the three things regular 1:1 meetings with your team can give you. PS - Stay tuned to the end for the most important thing to remember when it comes to 1:1 meetings. https://youtu.be/kfnuDQZeUfc
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Delivering Results With and Through Others Starts With Connection
When people genuinely feel welcome on our teams and in our organizations, hereโs what happens: They relax and begin to feel safe, which allows them to be themselves. They begin to have an open mind, which sparks their creativity for new, fresh ideas.They have less anxiety and fear, fewer doubts, and more energy, passion, and commitment.They begin
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Struggling to motivate your team? Watch this.
To truly lead your team to take inspired action you have to connect with them on both a logical and emotional level. Watch the video for an illustration of how this works. PS - Are you ready to emotionally connect with your team but aren't sure how? Take the next step here.
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Make it Matter, and Theyโll Make it Happen
Conventional wisdom tells us, if we want to influence, inspire, or motivate others to take action, all we need to do is show them facts, charts, graphs, and statistics. However, as we can see, science suggests differently. Itโs actually emotion and feelings which provide the energy and ultimate inspiration to take action, change directions, and
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HEREโS WHAT HAPPENS WHEN YOU LEAD, LEAD WITH HOSPITALITY
The stories guests and customers tell arenโt because of the nightly fireworks, Cinderellaโs castle, lakes of dreams, chandelier bars, state-of-the-art workout equipment, or the dazzling presentations to Wall Street. Instead, guests vote with their feet, their wallets, and their Instagram accounts because of the emotional connections sparked and reignited. Itโs all about how people made them feel.
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Prositions to Host Author Taylor Scott at the 2021 ATD Conference
Prositions will host, best-selling author and consultant, Taylor Scott at the 2021 International Conference & Exposition for the Association for Talent Development (ATD) in Salt Lake City, UT in August Discover how the best leaders transform jobs into meaningful work by leading with hospitality! "Before anyone becomes motivated to DO anything, they must first FEEL something."Taylor ScottAuthor
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Five Ways Leaders Can Create Joy and Inspiration for Their Teams
Actively seek inspiration Actively pursue opportunities to feed your mind, your body, and especially your soul. Just like successful athletes who master their craft, they donโt get there by accident. They wake up every single day with a thirst and hunger to become their very best. They not only eat the right foods to get proper
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Your Leadership Brand: What it is, Why it Matters, How to Define it
Your leadership brand tells the story of your leadership. It tells the story of what makes you distinct and communicates your value to all those that you lead, work with, and also your leaders. Once you understand your leadership brand you'll have focus that will allow your to be intentional and purposeful about bringing your
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Are you trying to be a great leader but you’re feeling overwhelmed?
If it seems daunting to put all lead with hospitality virtues into action at once; choose only one at a time. As you master each one, youโll transform jobs into meaningful work for those you lead with: Acceptance when a person feels they donโt measure up to expectations Service when they need some help Empathy when no other leader
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Taylor Scott Delivers Virtual Keynote for Explore Minnesota
I recently had the opportunity to virtually deliver a keynote for Explore Minnesota and wanted to share this clip of it with you! Thank you Explore Minnesota for the opportunity. I have many connections to Minnesota so I was excited to be able to do this. If your team is looking for a keynote speaker,
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INSPIRATION IS WHY PEOPLE DO MORE, BECOME THEIR BEST, AND DELIVER THEIR BEST WORK
A Harvard Business Review article by Scott Barry Kaufman entitled, โWhy Inspiration Mattersโ reveals why inspiration is so inspiring. Kaufmanโs article cites research by several scholars to further support his hypothesis that inspiration matters. In my own research, I took an interest in the work Kaufman cited from psychologists, Todd M. Thrash and Andrew J. Elliott,
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12 Steps to Being Your Teams Favorite Leader
What if your team thought about you the way you think about your favorite brands and leaders? The secret behind our favorite brands and leaders is how they make us feel. They're human, they emotionally connect, and they serve selflessly. I've created the Lead with Hospitality Field Guide which gives you a 12-step action plan
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Gifts from a Coach
For leaders, bosses, teachers, professors, doctors, lawyers, or actual coaches of teams, never underestimate the opportunity you have, to teach and coach. No matter what your rank, role, or title, you never know how impactful and meaningful your words may be to the people on your teams and in your life. If youโre a leader or
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How to Motivate and Inspire Your Team
As leaders it's important for us to be motivators and inspire people. Perhaps, even more important, is the environment we're able to create. In this video I share the three universal psychological needs for people to become self-determined and motivated, also known as the Self-determination Theory. Take the next step on your leadership journey with
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How Great Coaches Deliver Informal Feedback
The Importance of Feedback Feedback is important because it not only drives performance in a positive direction, but it also positively impacts the attitude and mindsets of all employees. When employee mindset and attitude are on the up and up, business results like profits, satisfaction scores, and employee experience will follow suit, in a positive, upbeat
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How to Craft a Compelling and Inspiring Vision for Your Team
Being a leader with vision allows you to see a future that others might not see and invites other to be a part of it. Here are 3 keys to crafting a compelling and inspiring vision for your team. You can be the person who shows the way. Get the Lead with Hospitality Field Guide here.
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How Every Great Coach Approaches Goal Setting
We often get downstream about a mile and a half on a project, an initiative, a meeting, or a task, and then we feel lost. Youโve put in the time, effort, and thought, yet have become frustrated with the lack of results or progress. Often our teams do the same. Too frequently itโs not until the
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How Great Leaders Use Vision
In this quick video I share what vision is, why it's so special, and how great leaders use it. Want more leadership tips like this? Download my complimentary Lead with Hospitality Field Guide for more actionable ways to be a great leader. Download it here.
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STRATEGIC PLANNING CHARTS THE COURSE, AND EFFECTIVE COACHING STEERS THE SHIP
According to research by the Gallup organization: Only 25% of employees โstrongly agreeโ that their manager provides meaningful feedback to them or that the feedback they receive helps them do better work. Only 21% of employees โstrongly agreeโ that their performance is managed in a way that motivates them to do outstanding work. When leaders pause their own
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Grace and Your Teamโs Experience
As leaders, weโre often at a crossroads, with an important choice to make. You can hold a grudge, skip the meeting, become unresponsive, non-communicative, and freeze out the people who have upset you. Or, You can lead with hospitality. You can forgive, be the bigger person, take the high road, and work on mending the relationship. Your grace in
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What is Grace? Why is Grace Important for Leaders?
Grace lifts people up and creates an environment that feels safe. Without grace people don't feel important and begin looking for greener pastures. Watch this quick video to learn what grace is and why it matters when it comes to leadership. For more ways to be a graceful leader, read "Lead with Hospitality". Get it
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Grace and Generous Explanations
I heard a story in church years ago about a couple who had been married for over fifty years. When asked how in the world they stayed together despite each otherโs faults, habits, and hang ups, their response was amazing. It illustrates grace in action, and Iโll share their response here. The husband responded to the
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Why should leaders be intentional about making their teams feel important?
Watch this quick video on what this simple change could do for you and your team. Check out my recent blog post for 3 ways to make your team feel important.
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Grace, Power, and Money and the Race to Make an Impact
Grace comes in first. Every single time. Power usually benefits, first and foremost, those who have it. Sure, their span of influence may be great, big and wide, but their true, positive impact is usually limited to a select few who they deem worthy of receiving it. And that impact usually comes at a cost, as leaders
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CREATE AMAZING WORKPLACE CULTURE WITH AMAZING GRACE AND GRACEFULNESS
Practicing grace, especially when people donโt expect it or, when they may not deserve it, absolutely will make them feel important. Itโs extraordinary and special. The word โspecialโ by definition, sparks good feelings and sentiments. These include positive words such as remarkable, exceptional, significant, and not the least of which, important. When weโre graceful with our
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A True Story About Importance
A thirty-two-year-old middle manager working for a rental car company had a tough gig. She was in a corporate, regional role supporting multiple locationsโ Operations Managers and frontline associates. Her role was to teach, coach, consult, inspire, and motivate front line associates and leaders to maximize sales with every transaction. One day the District Manager leveraged
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Championing
Thoughts on Champions Champions are special. Theyโre usually โthe best, the โwinners, and deserving of the title. Theyโre talented, skillful, and have earned everybodyโs respect. They didnโt get there alone. Often, champions had a coach, a mentor, a leader, supporters, advocates, and they had champions encouraging them along the way. Look up the word champion: (champ ยท pi ยท on)
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I Think vs. What Do You Think?
Consider one of the most overused phrases in the corporate world and maybe even in the world, in general, โI thinkโฆ How often do we hear it? Partners, leaders, colleagues, and even our guests, customers, and clients say it all day long, day in and day out. The risk of beginning a sentence with โ โI thinkโ
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IF YOU CAN MAKE PEOPLE FEEL IMPORTANT, YOUโLL SEE JUST HOW IMPORTANT THEY CAN BE TO YOUR TEAM
The final piece to our three-part puzzle of leading with hospitality is possessing the ability to make people feel important. The first two vital pieces to leading with hospitality are making people feel welcome and comfortable. These two components relate to your ability to maximize productivity, enhance your teamโs culture, and ultimately drive desired business results. Without
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Three Ways to Help Your Team
Whether itโs for five minutes, five hours, or five days at a time, take the time to help those on your team. Few leadership actions are as encouraging as leaders of teams out in the field, on the floor and in the moments that matter as they help their teams. Theyโll feel it, and youโll feel
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It’s Not About the X’s and the O’s it’s about the Jimmys and the Joes
I'm back in the groove of traveling and delivering leadership development trainings and was inspired to share this message with you. Keep this one takeaway in your mind and you'll instantly be a better leader. Order "Lead with Hospitality" here. https://youtu.be/nHOXF5ooSzQ
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Three Encouraging Reminders for Your Team
Leaders who lead with hospitality constantly remind people of what theyโve accomplished to encourage them for the work which lies ahead. Nobody is perfect, and rarely anyone is good enough to achieve perfection at the inception of a project or new initiative. Often, it takes practice and repetition after repetition. However, most people have accomplishments in their
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Happy Mother’s Day and Teacher Appreciation Week!
I wanted to take a moment to wish all the moms and teachers a Happy (almost) Mother's Day and a Happy Teacher Appreciation Week! My mom taught me the importance of connection, which is why it's one of the main topics I teach on. Tag your mom or your favorite teacher and let them know
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Three Ways to Let Your Team Know You See Them
Recognition Some people like to hear their recognition, whereas others like to see recognition and be able to show others. Some people need to experience recognition; they must taste it, touch it, or most likely do something as a result of it. Leveraging The VAK Model to Maximize the Impact of Recognition Walter Burke Barbe proposed the VAK
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THREE WAYS TO ENCOURAGE PEOPLE, LIFT THEM UP, AND HELP THEM BECOME SUCCESSFUL
According to David Novakโs research and article in Harvard Business Review in May of 2016: Only 82 percent of employed Americans donโt feel their supervisors recognize them enough for their contributions. Sadly, this metric (and feeling) hasnโt improved very much at all in corporate America since then. However, that doesnโt mean we canโt change the game with
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How Empathy Brings Out the Best in Your Team
I wanted to share a story about how my bosses' empathy brought out the best in me and how you can use empathy to bring out the best in your team. I share more stories and principles like this in my new book, Lead with Empathy. Pre-order here: https://leadwithhospitality.com/lwh/
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Find Your Purpose and Youโll Experience Fulfillment in Your Life
When people fully understand the purpose for an organizationโs existence and they buy in, they rally together to make it happen. It sounds simple, but itโs not always easy. This truth is often forgotten and swept under the rug. Too often, it leads to teams dragging themselves to and from work rather than showing up to
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Four Ways to Engage Your Team and Make Them Feel Significant
Four ways to engage your team and make sure they feel significant: Be present Be interested Be open Be honest Have a great day. PS โ Pre-order my next book, Lead with Hospitality here. Release date is April 27th, 2021. Iโve compiled twenty yearsโ worth of leadership lessons, stories, and applications for how to lead with hospitality and why it makes a difference that matters for
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4 Ways Your Team is Feeling Right Now and How You Can Help
Leaders, team members, and myself have felt these things over the past year. If you're anything like me, you want to help people though it. Pre-order my latest book, Lead with Hospitality for actionable steps to help lead those around you through these times and beyond: https://leadwithhospitality.com/lwh/
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What Great Leaders Understand About Significance
Significance. The irony is that we often overlook the importance of a word that literally means โ the quality of being important. For leaders, thereโs power in a word like significance. Itโs borderline magical. Once people on our teams feel significant, they become a new person, capable of doing more. They regain the confidence they once had but have temporarily lost. Whey they
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WHEN PEOPLE FEEL SIGNIFICANT, THEY MAKE SIGNIFICANT CONTRIBUTIONS; HERE ARE THREE WAYS TO CREATE AN ENVIRONMENT OF SIGNIFICANCE
NY Times Bestselling Author and Hall of Fame Speaker, Mark Sanborn, once taught me, โThe first job of a leader is to prove significance. Because unless or until people feel significant, they wonโt even come close to making significant contributions.โ When people fully understand the purpose for an organizationโs existence, they buy in, feel more significant
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21 Ways Leaders in the Hospitality Industry can Build Back Better in 2021
What we tell ourselves will make or break us. Make it positive. Everybody can be great, because everybody can serve.ย MLK said it best. Listen to your team, your customers, your own leaders, and your own intuition Educate others, and share what you have learned Activity combined with intention yields productivity Deliver on your promises and most importantly, deliver on
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Seven Ways to GiVE Your Heart to Your Team
Listen. Simply be a shoulder, lend an ear, and just listen. Be patient. Seek understanding and allow yourself to feel what they feel. Accept people. Accept them for who they are as opposed to what theyโve accomplished. Forgive mistakes. A little grace goes a long way, and few gestures are more heartfelt. Give gifts. Everyone has needs and things
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Three Ways to GiVE Your Talents to Those You Lead
Itโs a huge opportunity to give of ourselves to our teams. The day-to-day doldrums of our job, the expectations and standards, the pressure, and the constant need to impress can clog up our minds. However, making a shift in mindset to generously give of yourself is always well-received. Giving isnโt always noticed, nor is it always
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Five Ways to GiVE Your Time to Those You Lead
I love the quote, โBe kind, for everyone you meet is fighting a hard battle you know nothing about.โ The same goes for every person on your team. The one thing every person has in common with each other is weโre all human beings. People are people. Therefore, every person is experiencing real people problems. When your
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3 Ways to GiVE Kindness
Three Ways to GiVE Kindness: (The letter โiโ is purposely lowercase, since the essence of kindness is to โgiveโ, and to truly โgiveโ anything of ourselves to anyone else, we put others before ourselves. Thatโs why the โiโ is lowercase.) GiVE your time. Set aside time for each person on your team. Plan for it and give some
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THREE WAYS TO GIVE THE GIFT OF KINDNESS AND HOW IT MAKES A DIFFERENCE THAT MATTERS
The Association of Professional Executives of the Public Service of Canada (APEX) conducted a study which found the following: Teams operating in a respectful environment: Possess 26% more energy. Are 30% more likely to feel motivated and enthusiastic about acquiring new skills and being exposed to new ideas. Express 36% more satisfaction with their jobs and are 44% more
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Communities
Hereโs what all communities have in common: Consist of individuals, but they make a unified impactGive life and meaning to otherwise meaningless situationsSupport the greater good and a higher purpose, other than โselfโGround us in familiarity, common bonds, and a sense of belongingComplement individual strengths with the power of the sum of all the partsOffer comfort, assistance, and encouragementServe their people wellโฆ Even for
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Context is King
Frequently, conversations leave us feeling more confused than clear, more upset than at ease, and more frustrated with the other person. Why is this? Too often we simply donโt know where the other personโs coming from on certain topics of conversation. Maybe they donโt understand where our sudden burst of conviction and passion is coming from on
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Love Changes the Game
Game-changers are people who literally โchange the gameโ. They do things, big and small, which make visible, tangible, and positive change in the lives of everyone around them. Rather than one magical thing, they do hundreds of little things โ here are some examples: Game-changers are patient - they understand โwaiting time isnโt always wasted time.โย ย Game-changers are kind
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Stay Curious
Bored? Is MONOTONOUS becoming the universal adjective that can be applied to every aspect of your life โ career, relationships, family dynamics, and/or social life? It happensโฆitโs ok. Weโre all in the same boat. Thought for this week: When things get monotonous and boring, or better yet, before things even get to that point โ stay curious. Ask. Understand. Learn. Improve.
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Three Ways to Create a Sense of Belonging on Your Team.
After making sure your team feels welcome, making sure people feel comfortable is the second transferable thread between hospitality and leadership. When people feel comfortable, they: - Open up and engage in more conversations - Feed their curiosity with more exploration, research, and discovery - Foster deeper relationships with people around them - Feel a sense of belonging in the
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HEREโS HOW TO CREATE A SENSE OF BELONGING SO YOUR MOST VALUABLE PEOPLE NEVER WANT TO LEAVE
83% of US workers suffer from work-related stress ~ The American Institute of Stress 35% of respondents said their main source of stress at work was their boss ~ Korn Ferry After making sure your team feels welcome, making sure people feel comfortable is the second transferable thread between hospitality and leadership. When people feel comfortable, they: Open up
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The 4 Voices Successful Leaders Listen to
We share 4 reasons to listen in this blog post.โ Now, watch this video for who to listen to. https://youtu.be/4KPM1vwX9Zs
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Four Compelling Reasons to Listen
Jimmy Buffett covers a song originally released by Fred Neil in the 60โs, โEverybodyโs Talkinโ.โ The first line is a microcosm of todayโs business world, and society, for that matter: โEverybodyโs talkinโ at meโฆcanโt hear a word theyโre sayinโโฆOnly the echoes of my mindโฆโ How often do you find yourself talking (or trying to talk) to someone, on
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Draw Up a New Play (An excerpt from Ballgames to Boardrooms)
How often do you find yourself watching a game, and itโs back and forth, nip and tuck, ho hum, blah blah blah? Same routine, by both teams, on both sides of the ball. Your team has the ball then their team has the ball, and back and forth it goes. Boring. Take for example, your typical
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Be โThatโ Person You Know and Love
Usually, in every job or situation there is a person who has a way of making it all better. Do you know them? Maybe you have one or two in your life, and youโre thinking about them now. Theyโre the people who make a rainy day seem bright and sunny, an aggravating project fun, and they can
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FOUR WAYS TO SERVE YOUR TEAM, PARTNERS, LEADERS, AND CUSTOMERS
Many things are out of our control right now but one thing we can control is how we make others feel. Here are four ways to serve your team, partners, leaders, and customers. Share this with someone that needs a little light today. PS โ Pre-order my next book, Lead with Hospitality here. Release date is April 27th,
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FOUR WAYS TO SERVE YOUR TEAM, PARTNERS, LEADERS, AND CUSTOMERS
Only 61 percent of people feel a sense of leadership โ O.C. Tanner Institute, 2020 Global Culture Report Weโve all experienced unbelievable service in some way, shape, or form. A great hotel check-in, an incredible dining experience, a bartender with charisma, or perhaps that one call center representative on the other end of the phone who
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Y ME PATH: Itโs All a Matter of Perspective
We all have worries. We all have fears. We all have doubts. We all have frustrations. At one time or another, we all ask: โWhy is this happening to me?!โ โWhy does this always fall on my lap?!โ โWhy meโฆโ One thing we all have in common, regardless of our backgrounds, is that weโre all human beings. Since weโre all human,
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A Tale of Two Leaders: Which One Are You?
We often see two types of leaders, the Superhuman Leader and Human Leader. Weโve all experienced them both. Think about your past experiences, and then Iโll pose a quick question after I define each type of leader below. The Superhuman Leader The Superhuman Leader tells you stories of how unbelievably awesome they are, how bad they used to have
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Believe
This holiday season, BELIEVE. Believe in yourself, believe in others, believe in a higher power, and believe in the true meaning of the season. Whatever your holiday, and whatever your current stage in life, BELIEVE. Be thankful for what you have instead of dwelling on what you donโt have. Embrace diversity and respect differences in opinions and perspectives; it
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Passion for Possibility: Happy Ten Year Anniversary to The Cosmopolitan of Las Vegas
Ten years ago, things were scary. We had a soft economy, a divided government, and in the hospitality industry, the outlook wasnโt the greatest. Sounds eerily familiar. Enter, The Cosmopolitan of Las Vegas; December 14th, 2010. The goal wasnโt to be bigger or better; or break records in Las Vegas. The goal was to not only make a difference,
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The Magic of Understanding
We can all agree that itโs very difficult to foster productive, meaningful relationships at work, at home, or in the community without effective communication. By the same token, itโs nearly impossible to communicate effectively, with anyone, without some level of understanding. Thought for the week: Intentionally seeking to understand, in any situation, magically transforms: Heated arguments into conversationsMere acquaintances into meaningful relationshipsBad days
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3 Ways to be an Empathetic Leader
Empathy, the ability to understand how other people feel, is the bridge over the invisible โriver of trustโ flowing between any leader and those they lead. Itโs a special leadership trait rarely practiced enough. However, when leaders successfully deploy empathy, their teams feel welcome and become moved to move. Empathy is about understanding, not necessarily agreeing.
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Empathy Before Explanation Wins Over Hearts and Minds
According to BusinessSolverโs 2019 State of Workplace Empathy: 82% of employees would consider leaving their job for a more empathetic organization, and 78% of employees would work longer hours for a more empathetic employer. Leadership is about connecting with and inspiring the hearts and minds of others such that they lean into their special talents and
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A โTwistโ on Test and Control
Marketers usually follow a โtest and controlโ methodology with their sales and marketing campaigns. For example, they take a subset of their customer database, and โtest outโ a new program, promotion, initiative, or invitation. They identify another subset of their database, and for them, they basically do nothing. The latter is the โcontrol groupโ, and the former
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Five Ways to Improve Your Self-Management
Self-management is how you control and manage yourself, your emotions, and your abilities. This includes oneโs ability to manage impulses and focus on more important priorities and goals. In short, a person whoโs strong in self-management is not easily knocked off track by adversity, tense situations, or stressful times. Your Brain We have two brains. As social scientist,
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Four Ways to Become More Self-Aware
Great leaders connect, inspire, encourage, and motivate others to become their very best so they deliver their absolute best work for the betterment of the team. All great leaders have one thing in common โ theyโve mastered the ability to understand their own thoughts, emotions, strengths, and capabilities. Theyโre self-aware. Researcher, organizational psychologist, and NY Times bestselling
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4 Ways to Improve your Emotional Intelligence (EQ)
Emotional intelligence is the ability to understand and manage our own thoughts and emotions so that we respond professionally as opposed to reacting negatively in tense or stressful situations. As we strive toward self-mastery the four elements of emotional intelligence give us a clearly defined roadmap. If each day weโre intentional about improving in each
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Acceptance is the Pathway to Self-Mastery, and Self-Mastery is the Foundation of Becoming a Great Leader
Two in five Americans sometimes or always feel that their relationships are not meaningful (43 percent) and that they are isolated from others. โ Cigna Health Self-mastery is to become the absolute best version of yourself. Show me an engaging communicator or any great leader, and Iโll show you a person who has been intentional in
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Five Ways to Make Sure Your Written Communication Truly Connects with Your Team
Your teamโs busy going several different directions at once. Youโre busy going in several different directions at once. Yet, the need for connection doesnโt stop. One thing about every single one of us is that we are literally wired to connect. In our careers with busy days turning into busy weeks, months, and entire seasons, there are
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Four Reasons to Connect Regularly in a Team Meeting
While in an onboarding new hire training at Disney University when I jumped into my first full-time leadership role at Disney Parks and Resorts at the start of my career, a senior leader came in as a guest speaker. He told us, โCongratulations. Up until now, youโve been great โdoers. Now, youโre leaders. So, your success
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3 Keys to Connecting One-On-One with the Members on Your Team
Anyone whoโs experienced a leader of their own making sure this is never a meeting that gets skipped or canceled, will tell you itโs their favorite hour of the week. Hereโs why: itโs a human interaction and connection all humans crave. Weโre all wired to connect and relate to each other. For anyone who takes
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Three Keys to Connecting One on One
Though many leaders know they have one on one meetings regularly with each person on their team, this is a meeting which often gets pushed back, rescheduled, or even worse, cancelled. Working with leaders over the years both as a team leader, myself, and as a consultant, Iโve seen why so many leaders skip the One
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5 Ways to Make Your Team Feel Welcome
The first step in compelling anyone to follow you as a respected leader is to first and foremost, make them feel welcome. If they feel welcome, theyโll stay on your team, in your corner, on your side, and most importantly, with your organization. Perhaps more important than people staying with your organization is the work
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FIVE WAYS TO MAKE YOUR TEAM FEEL WELCOME AND WHAT HAPPENS WHEN YOU DO
Well before the pandemic, Gallupโs most recent State of the American Workplace report revealed that 51% of employees in the United States were actively looking for a different job. Work Instituteโs 2019 Retention Report conservatively estimates the average cost of turnover at $15,000 per employee. That is to say, every time someone puts in their two-week notice, it costs $15,000
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Why Getting Your Team to Feel is the Secret to Leading
Learn how getting your team to feel is the secret to being a successful leader and learn 6 ways to lead with hospitality. Stay connected to your team despite physical and social distance with my Complimentary Commitment to Connection Action Plan. Youโll inspire them to work harder with more purpose while navigating change. Download here.
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Itโs about PEOPLE
Who gets worried? Who has anxiety? Who gets frustrated? Who gets upset? Every single one of us. Thought for this week: Most of the time when weโre worried, anxious, frustrated, or upset with someone or something, weโre making it about us. Oftentimes it serves us well to stop, take a deep breath, and make it about them. When we focus
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How Did We Make Them Feel?
โPeople wonโt remember what you did. People wonโt remember what you said; but people will always remember how you made them feel.โ -- Maya Angelou No matter what our occupation, age group, demographic, or geographic location, we all have one thing in common โ we all interact with people. We interact with family, friends, coworkers, guests, clients,
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How to Lead with Hospitality in 6 Steps
Leaders leading with hospitality understand how to connect, strive for self-mastery, serve, engage, coach, and inspire; in that order. If any one of these steps is taken out of order, it compromises a leaderโs ability to appeal to and motivate โthe elephantโ (the emotions) which gives people the energy and enthusiasm to move, take action,
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Emotional Connections Touch People
I once attended the Academy of Country Music Awards in Las Vegas. Great event. Great atmosphere. Great music. Great people. As I listened to country song after country song, I thought to myself, "How touching are some of these lyrics?" I found myself relating to story after story, becoming more and more emotionally connected to the artists
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FIND THE ELEPHANTS OF EMOTION TO SET YOUR TEAM IN MOTION
The great leadership mastermind and thought leader, John Maxwell, once wrote, โYou canโt move people to action unless you first move them with emotion.โ Working as a leader in several different lines of business for hospitality and entertainment brands such as Disney, Wynn Resorts, and The Cosmopolitan of Las Vegas, I finally had a realization: We love
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Live Learning Experience with Taylor Scott Video
Learn more about my live and virtual learning experiences here.
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Social Distance, Emotional Connections, and the Human Race.
Though weโre socially distanced, we can still be emotionally connected. The term โsocial distancingโ was first introduced as part of our strategy to slow the spread of COVID-19. For nearly three months, weโve had to relearn how to exist, coexist, and communicate with each other with this โdistanceโ between us. Many turned to apps like Facetime, Zoom, Google
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Good Plans
Eight years ago, I started blogging and writing to encourage other people through my first blog called OneMoreStepRevolution, which I created to inspire people (and myself) to give, love, serve, and make magic for people. It felt like the right thing to do. But if Iโm being honest, I really started writing because I found myself living alone in Las
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Kentucky Governor, Andy Beshear, Leads With Hospitality
Kentucky Governor, Andy Beshear, Leads With Hospitality. Every day at 5pm Eastern time, Governor Andy Beshear of Kentucky holds a press conference at the Kentucky State Capitol, in Frankfurt, KY. Heโs united the state with connection, compassion, engagement, and even some very effective coaching and incredible inspiration at a time when people need all of the above. Though, I
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GiVE ENCOURAGEMENT. Especially right now.
Whatโs the biggest fear among all fears? The fear of the unknown. The unknown always has and always will be the scariest thing. So, the question is, โWhat can we do?โ Maybe youโve heard this time and again from parents, loved ones, coaches, teachers, mentors, or friends: Control what you can control and let go of what you canโt. Iโm travelling
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Four Questions to Ask Yourself When You’re Out of Sync with Your Team
Iโm often asked, โHow do I get people on my team to listen and actually go along with what weโre trying to accomplish as a team?โย ย I get this question from Millennials in leadership positions tasked with leading people older than them โ Gen X-ers and Baby Boomers.ย ย I also get this question from Gen X-ers and
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Celebrating George Washington’s Leadership
Happy Presidentโs Day Whether it was social studies class, a high school classroom discussion, writing a college term paper, or taking in Lin Manuel Mirandaโs Broadway masterpiece,ย Hamilton, an American Musical, most of us have been inspired by George Washington. He certainly was quite accomplished, howeverย who he was, as a human being, is more inspiring than anything he
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Peloton Leadership: Here’s What Happens When We Lead Like Ally Love
I havenโt purchased one of my own, but when Iโm on the road visiting clients, and my hotel fitness center has a Peloton bike, I take advantage of it. Each Peloton ride is inspiring, challenging, rewarding, and always fun; every single time.ย ย Iโm up to 11 rides, which doesnโt sound like many.ย However, considering I only get to
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These Five Words Will Get You Out of Your Rut
DO IT FOR SOMEONE ELSE. Have you ever been stuck? Me too. Have you ever experienced doubt? Me too. Have you ever been discouraged? Me too. Have you ever lost your confidence? Me too. Jo and Beth March My wife and I recently went on a date. Nothing special. It was dinner and a movie. For our movie choice, I deferred
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Why Do We Mourn the Loss of People We Don’t Even Know?
Why do we mourn the loss of people we donโt know? Itโs because of one simple, yet powerful word, connection. We donโt connect to what people accomplish. We connect to who they are. I didnโt like Kobe when he first came into the spotlight. My only reason for not liking Kobe was because I didnโt want anyone to ever be as good
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Dear Dr. King, … thank you.
Dear Dr. King, โฆ thank you. Dr. King, Thank you for accepting other people for who they are rather than what they accomplished. Thank you forย serving people who deserved your service just as much as those who did not. Thank you for seeking to understand, withย empathy in your heart and knowledge in your mind. Thank you forย giving your time and your talent,
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Here’s What Walt Disney, Jimmy Buffett, and Garth Brooks Have in Common (and what it has to do with leadership…)
What do Walt Disney, Jimmy Buffett, and Garth Brooks all have in common? First of all, I love all three. Most of you do too. Theyโre engaging storytellers and they create memorable experiences which connect with and inspire people across multiple generations. Walt Disney Recently, my wife and I were surfing Disney +, and we stopped on
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19 Leadership Lessons I’ve Learned from 19 Years of Leading People
As we close out 2019, here are 19 leadership lessons I've learned over the past 19 years, leading people in various lines of business across our great country. Some of these I learned the hard way, some of these I learned from watching other leaders, others were passed along to me from wise, dynamic
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Jeff Ruby’s Leads With Hospitality
My seven-year old niece, Nora Jane, asked me what the title of my next book would be. I told her, โLead With Hospitalityโ. Her brother, my nephew, Henry, piped up immediately and said โJeff Rubyโs! Write about Jeff Rubyโs. Theyโre a model of hospitality.โ Hereโs a quick story about why Henry is absolutely correct that Jeff Rubyโs Steakhouse in Lexington, KY
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Believe
This holiday season, BELIEVE. Believe in yourself, believe in others, believe in a higher power, and believe in the true meaning of the season. Whatever your holiday, and whatever your current stage in life, BELIEVE. Be thankful for what you have instead of dwelling on what you donโt have. Embrace diversity and respect differences in opinions and perspectives; it makes
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Four Things I Learned Working at The Brown Hotel in Louisville, KY
One year ago, I made the leap into the consulting business.ย ย My first client was The Brown Hotel, a 4-diamond historic hotel in Louisville, KY.ย ย The General Manager, Brad Walker, who hired me for the project gave me clear direction and expectations for my role.ย ย ย From the word, โgoโ, he was very clear. He needed me to simply be
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First Choose HOPE, Then Spread It
H โ Heart We all have a heart. We all have feelings. We all care. The only question is - to what extent. Wouldnโt it be great if other people truly cared about us? The quickest way to inspire others to care is to simply lead the way, and open our hearts to truly care for others. Soon they will feel the love, and they just might
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If Your Best Employee Left Tomorrow, What Would You Tell Them?
Would thank them for their hard work, effort, and devotion? Would youย write them a hand-written note card, telling them how much youโve appreciated them, as a person and as a contributor to your teamโs cause, progress, and mission? Would youย showย your love and appreciation by throwing them a specialย going way potluck in the office, or even a night
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A Quick Story of What Happens When Leaders Make Their People Feel IMPORTANT
A thirty-two-year-old middle manager working for a rental car company had a tough gig. She was in a corporate, regional role supporting multiple locationsโ Operations Managers and frontline associates. Her role was to teach, coach, consult, inspire, and motivate front line associates and leaders to maximize sales with every transaction. One day the District Manager leveraged his talented Sales Performance Manager to
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Joy and Inspiration Forever
Last night at EPCOT thousands gathered around World Showcase Promenade to watch Illuminations: Reflections of Earth, for the last time. For many years this show has been the capstone, inspirational close to a magical day and/or evening at EPCOT. As Disney and all great companies tend to do, there will be yet another iteration of
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Five Reasons Every Leader Needs to Listen to Elton John
My parents raised me with a nice balance of tough love and fun-loving experiences. One thing we always had growing up - whether it was a car ride to school, going out to dinner, setting sail on a road trip, or simply hosting a mid-summer family gathering - was music. My dad has seen Elton John live, in concert,
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Here’s Why the “Most Millennial Thing Ever” Might be the Most Human Thing Ever
The night Andrew Luck shocked the world, announcing his retirement from the NFL at the age of 29, sports broadcaster, Doug Gotleib, tweeted, โRetiring cause rehabbing is โtoo hardโ is the most Millennial thing ever. #AndrewLuckโ Since the tweet, many have tweeted back, ripping Doug Gottlieb for the grossly inappropriate, distasteful comments. The conversation continues in the sports talk radio space
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Purpose Over Policy
Purpose over Policy A group of colleagues and I dine out together often, and everywhere we go we ask for separate checks.ย 99.9% of the time, that request is granted with no issues; until recently, it was met with an awkward response.ย The โp-wordโ.ย POLICY.ย (insert the โโshaking my headโ emoji here) When a member of our
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Forty Things I’ve Learned by Age 40, I Wish I Knew at Age 20
Iโm turning forty years of age this week, on August 16th. Here are 40 things I know now that I wish I knew then. The reason Iโm sharing them is to potentially save someone hurt, sadness, disappointment, or worry; and to potentially inspire or encourage someone who may need it. Some are fun, others are serious.
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Do You Feel Powerless? This May Help.
I often ask front line and middle managers what they wish they learned how to do better, earlier in their careers. One of the most popular answers to my question is: โI wish someone taught me how to lead through influence.โ Early in our leadership journey, we realize leadership is more about influence than control. While it may seem
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Does Your Team Feel Welcome?
According to recent research, itโs literally a coin flip whether or not your team feels welcome enough to stay with your company.Gallupโs most recent State of the American Workplace report reveals that 51% of employees in the United States are actively looking for a different job right now. Work Institute's 2019 Retention Report conservatively
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Why Lead With Hospitality?
Why should we lead with hospitality? Since we're in the thick of summertime and vacation season, let's talk hospitality. Do you have a favorite hotel?ย What about a favorite restaurant, lounge, or bar?ย What about a favorite vacation destination?ย How about airlines?ย Now that your mind has sorted to vacation mode, is a thought or
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How My Dad Leads With Hospitality
Later this year, Iโll turn forty years old. It doesnโt seem possible. Recently I had another interesting thought. When my dad was forty years old, I was at the pivotal yet impressionable age of sixteen. I looked up to my dad then, and I continue to look up to my dad now; literally and figuratively. Dad goes
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Friendly Confines, a Leadership Inspiration
I recently took in a Chicago Cubs game at Wrigley Field. I hadnโt been to Wrigley in about four years, but it didnโt take long for me to remember why itโs such a special place. The Place:ย First, it's the overwhelming feeling of familiarity we get the moment the train or Uber or cab pulls into Wrigleyville.ย
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Great Leaders are Gardeners
Great Leaders are Gardeners Itโs about that time again. Spring has sprung, and Summer is right around the corner. When we think of Spring, we think of gardens, flower beds, and just how beautiful we can make our homes, offices, and schools; even hotels and resorts double down on their horticulture prowess this time of year. Think about what gardening entails. Vision First,
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How Does Your Team Feel?
In honor of Maya Angelouโฆ Today is her birthday. She would have been 91 years of age. I never met her personally, but I feel like I knew Maya Angelou. Growing up in Kentucky, teachers, my parents, and grandparents would always call my attention to her writings, quotes, and speeches. She had a way about her. A sense of grace,
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How To Lead With LOVE
Often times we get caught up in the hustle, the grind, and the pressure. We feel pressure to deliver, measure up, and to be great. Sometimes we forget what actually makes people "great". Think about the best leaders of our time and in your life. Think about the most respected and
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Are You a Doer or Leader?
No doubt, the demands are many and the pressures can be daunting for those in leadership positions.ย More often than not, leaders are in their roles because they had success earlier in their careers.ย They excelled, performed, and delivered as the absolute best doers of jobs, tasks, and projects. Executives, recruiters, and/or hiring leaders noticed, and invited
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Different Matters
Different Matters The Cosmopolitan of Las Vegas means different things to different people.ย For some it means a great party.ย For others it means an amazing steak but not before a remarkable craft cocktail experience.ย For many it means an electric vibe on the casino floor. ย To some guests it means an unrivaled, one-of-a-kind wrap around terrace
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Remember When…your leader was encouraging?
Once I had just transitioned from hotel operations leadership roles to become a leader in sales and marketing for Walt Disney Parks and Resorts. It was around the holidays and a former colleague in operations invited me as her guest to the holiday party at Disney's Pop Century Resort, where I had worked on the
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Regardless of the Season, You Never Look Bad Making Somebody Else Look Good
Seasons happen, thatโs for certain. However, what happens to us from one season to the next is often uncertain. We canโt always predict the exact future or how itโs all going to work out.ย Unfortunately, we canโt pick and choose the cards weโre dealt, real life scenarios we get to face, the jobs weโre offered, or even
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Be you. This is me.
Be you.ย This is me. Last night on Sunday Night Football, sports fans who were listening and/or paying attention late in the game got an insightful glimpse into Matt Nagy, rookie 40-year old head coach for the Chicago Bears. Chris Collinsworth and Al Michaels are always great on the call, and last night even in somewhat of
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GiVE Kindness
Today is World Kindness Day 2018!ย In honor of the day and the topic, here's a short excerpt from my forthcoming book on the topic ofย genuine kindness and the impact it makes in our leadership. In writing my forthcoming book,ย Lead With Hospitality, I set out one morning to write a chapter on the topic of "courtesy".ย
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We Are The Champions – Queen and Leadership
In Sixth Grade, our elementary school team won the Lakeside Invitational Basketball Tournament, in Elliot County, about forty-five minutes from our hometown of Grayson, KY. We were theย champions.ย ย One of my teammates and I let a few lines of the Queen song,ย We Are The Champions fly in the locker room, postgame.ย Naturally. We cut down the nets on
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Welcome Home! A little ‘welcome’ goes a long way
Meet my new friends at The Brown Hotel, in Louisville, KY. For the past several weeks, I've worked side by side with teams in various departments of this historic, 95-year old slice ofย hotel heaven.ย (Happy Birthday to The Brown, who celebrated 95 years last week, having opened her doors on October 25th, 1923!) As an independent consultant
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Hospitality and a God Wink to Write Another Book
Let me jump right into it.ย In true hospitality form, I donโt want to keep you waiting. I was in my first full time leadership role in the hospitality industry, as a Housekeeping Manager for the grand opening of the beautiful and vibrant Gaylord Palms Resort and Convention Center, in Kissimmee, FL.ย I was 22 years
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FRED Friday…meet Ellen Ruel
FRED Fridayโฆmeet Ellen Ruel This edition of FRED Friday is a look backโฆsomewhat of a nostalgic FRED Friday.ย Ten years ago this summer I was a Management Intern at Disneyโs Contemporary Resort; 21 years old, in my first job out of college, and scared to death.ย My management internship was a 6-month program in which I
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The OneMoreStep Trifecta…
The OneMoreStep Trifectaโฆย ย ย ย ย ย ย ย ย ย ย Wikipedia defines Trifecta as: WELCOME - COMFORTABLE - IMPORTANT In horse racing terminology, a trifecta is a pari-mutuel bet in which the bettor must predict which horses will finish first, second, and third in exact order. It is also used in sports to describe scoring three points at one time (e.g. hat-trick), or succeeding
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FRED Friday…Mr. Dunn, the Chick-Fil-A Fred
FRED FridayโฆMr. Dunn, the Chick-fil-A FRED (Special Capitalize on Life Experiences Edition of FRED Friday) In The Fred Factor, Mark Sanborn, says that one of the ways we can all become more Fred-like is to โreinvent yourself regularlyโ.ย One way to do that, he says, is to โcapitalize on life experiencesโ. From The Fred FactorโฆChapter 7 โ Reinvent
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Second Half…
Second Halfโฆ This week marks the very first week of the second half of the year.ย Itโs hard to believe that yet another year is half over.ย Iโve been thinking about this for several days.ย Itโs somewhat of a wake up call.ย How will we remember this year?ย Will it be a โgreat yearโ?ย Or will
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StairMaster
StairMaster How often do you have a point of view, a goal, a mission, or feel passionately about a topic or a decision/change that needs to be madeโฆbut your friends, boss, staff, Guests, customers, clients, partners, students, or teams donโt necessarily agree.ย You probably have two or three scenarios in mind right now, as we speak.ย
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86,400 seconds in a day…
We have 86,400 seconds in each dayโฆย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย What are you doing with yours? Many books have been writtenโฆblog entries postedโฆand speeches delivered around the concept that we have 86,400 seconds in each day.ย Add this one to the list.ย Itโs a concept that if taken to heart and acted upon, we will absolutely positively become
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Lead with LOVE
Lead with LOVE Would you rather laugh or cry?ย Would you rather feel awesome about yourself or doubt your abilities?ย Would you rather receive encouragement or condescending remarks? My guess is that we all would answer โ laugh, feel awesome, and encouragement, respectfully.ย So guess whatโฆour friends, families, coworkers, Guests, customers, students, and bosses all would rather
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Don’t Give Up
Donโt Give Up โWe can accomplish all our dreams if we have the courage to pursue them.โ โ Walt Disney We all have goals.ย We all have dreams.ย We all have aspirations.ย Yet we all encounter adversity, roadblocks, and setbacks. OneMoreStep thought for this week: As life takes its inevitable twists and turnsโฆwhen adversity sets in and our goals,
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FRED Friday…Meet Van…
FRED FridayโฆMeet Vanโฆ In the Co-Star (staff) dining room at The Cosmopolitan of Las Vegas we have our very own Fred.ย His name is Van. Van works in the staff dining room.ย Thousands of Co-Stars pass through this dining room on a daily basisโฆhustling to get downstairs, make it through the food line, and ultimately find a
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Touch People
Touch People I recently went to the Academy of Country Music Awards.ย Great event.ย Great atmosphere.ย Great music.ย Great people.ย As I listened to country song after country song, I thought to myselfโฆ"how touching are some of these lyrics."ย These songs often tell stories, paint pictures, and make us think about life, love, family, and things
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How Did We Make Them Feel?
How Did We Make Them Feel? โPeople wonโt remember what you did.ย People wonโt remember what you said; but people will always remember how you made them feel.โย -- Unknown No matter what our occupation, age group, demographic, or geographic locationโฆwe all have one thing in common โ we all interact with people.ย Unless youโre reading this
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Don’t Miss It
Donโt Miss It I was speaking to a group of our Co-Stars (employees) this evening, as we were celebrating how far weโve come as a property in our first three months.ย This particular group has been through a tough first 90 days.ย They work at the Front Desk, and I told them that I could relate,
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The Name Game
The Name Game How many times have you heard someone say, โโฆoh, man, Iโm terrible with names.โ I hear it often. The truth is, remembering names is another lost art. Weโre so busy, wrapped up in our own โstuffโ that we either forget or donโt make an effort to remember names of our students, coworkers, Guests,
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Everybody Has "Stuff"
Everybody Has โStuffโ โSeek first to understand, then to be understoodโฆโ โ Stephen R. Covey, The 7 Habits of Highly Effective People: Habit 5 Another week has begun.ย Your To Do list is lengthy, with few items marked off - 'completed'.ย Things are weighing heavily on your mindโฆmine too.ย Weโre stressed with things at work, worried about
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FRED Friday
FRED Friday โLifeโs most persistent and urgent question is, โWhat are you doing for others?โโ -- Martin Luther King, Jr In my favorite book, The Fred Factor, Mark Sanborn tells an inspiring story of how a man named Fred goes OneMoreStep after OneMoreStep in his role as a Postman for the United States Postal Service.ย I love this
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It’s My Job
Itโs My Job โโฆIf street sweepers can smile, then Iโve got no right to feel upsetโฆโ - Jimmy Buffett, Itโs My Job Mom bought me this sign too. ๐ We often get frustrated with where we are in our lives, our careers, and how things have turned out. We get bored with our job, annoyed with tedious tasks,
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Be "Around" the Ball
Be โAroundโ the Ball I fell in love with the game of basketball at a very young age going to East Carter High School Raiders games with my dad and grandfather.ย By the time I was in high school, I had developed an absolute passion for the game and everything that came along with itโฆespecially leadership. I
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I Like a Girl…but…
"Relationshipsโฆwe all got emโฆwe all want emโฆnow what do we do with em?โ โ Jimmy Buffett โ Fruitcakes Another Valentineโs Dayโฆhere come the mixed feelings.ย If weโre in a relationship, weโre looking for the right gift.ย Do we show our cards, and tell them how much we care?ย If weโre not in a relationship, weโre weighing
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Everybody’s Talking…How About Listening?
Everybodyโs TalkingโฆHow About Listening? People that know me are probably rolling their eyes at the title of this post; because they know that Iโm a talker
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It’s Friday…Finish Strong
โโฆthe quickest way to get started is to stop talking, and begin doing.โย ย ย โ Walt Disney Itโs FridayโฆFinish Strong Friday morning.ย The weekend is just on the other side of that last email, meeting, or phone call later today.ย You could probably relax and take it easy after lunch, right?ย Probably just mail it in from about
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Friendly Confines, a Leadership Inspiration
I recently took in a Chicago Cubs game at Wrigley Field. I hadnโt been to Wrigley in about four years, but it didnโt take long for me to remember why itโs such a special place. The Place:ย First, it's the overwhelming feeling of familiarity we get the moment the train or Uber or cab pulls into Wrigleyville.ย
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FRED Friday…meet Ellen Ruel
FRED Fridayโฆmeet Ellen Ruel This edition of FRED Friday is a look backโฆsomewhat of a nostalgic FRED Friday.ย Ten years ago this summer I was a Management Intern at Disneyโs Contemporary Resort; 21 years old, in my first job out of college, and scared to death.ย My management internship was a 6-month program in which I
-
The OneMoreStep Trifecta…
The OneMoreStep Trifectaโฆย ย ย ย ย ย ย ย ย ย ย Wikipedia defines Trifecta as: WELCOME - COMFORTABLE - IMPORTANT In horse racing terminology, a trifecta is a pari-mutuel bet in which the bettor must predict which horses will finish first, second, and third in exact order. It is also used in sports to describe scoring three points at one time (e.g. hat-trick), or succeeding
-
FRED Friday…Mr. Dunn, the Chick-Fil-A Fred
FRED FridayโฆMr. Dunn, the Chick-fil-A FRED (Special Capitalize on Life Experiences Edition of FRED Friday) In The Fred Factor, Mark Sanborn, says that one of the ways we can all become more Fred-like is to โreinvent yourself regularlyโ.ย One way to do that, he says, is to โcapitalize on life experiencesโ. From The Fred FactorโฆChapter 7 โ Reinvent
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Second Half…
Second Halfโฆ This week marks the very first week of the second half of the year.ย Itโs hard to believe that yet another year is half over.ย Iโve been thinking about this for several days.ย Itโs somewhat of a wake up call.ย How will we remember this year?ย Will it be a โgreat yearโ?ย Or will
-
StairMaster
StairMaster How often do you have a point of view, a goal, a mission, or feel passionately about a topic or a decision/change that needs to be madeโฆbut your friends, boss, staff, Guests, customers, clients, partners, students, or teams donโt necessarily agree.ย You probably have two or three scenarios in mind right now, as we speak.ย
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86,400 seconds in a day…
We have 86,400 seconds in each dayโฆย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย What are you doing with yours? Many books have been writtenโฆblog entries postedโฆand speeches delivered around the concept that we have 86,400 seconds in each day.ย Add this one to the list.ย Itโs a concept that if taken to heart and acted upon, we will absolutely positively become
-
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Lead with LOVE
Lead with LOVE Would you rather laugh or cry?ย Would you rather feel awesome about yourself or doubt your abilities?ย Would you rather receive encouragement or condescending remarks? My guess is that we all would answer โ laugh, feel awesome, and encouragement, respectfully.ย So guess whatโฆour friends, families, coworkers, Guests, customers, students, and bosses all would rather
-
Don’t Give Up
Donโt Give Up โWe can accomplish all our dreams if we have the courage to pursue them.โ โ Walt Disney We all have goals.ย We all have dreams.ย We all have aspirations.ย Yet we all encounter adversity, roadblocks, and setbacks. OneMoreStep thought for this week: As life takes its inevitable twists and turnsโฆwhen adversity sets in and our goals,
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FRED Friday…Meet Van…
FRED FridayโฆMeet Vanโฆ In the Co-Star (staff) dining room at The Cosmopolitan of Las Vegas we have our very own Fred.ย His name is Van. Van works in the staff dining room.ย Thousands of Co-Stars pass through this dining room on a daily basisโฆhustling to get downstairs, make it through the food line, and ultimately find a
-
Touch People
Touch People I recently went to the Academy of Country Music Awards.ย Great event.ย Great atmosphere.ย Great music.ย Great people.ย As I listened to country song after country song, I thought to myselfโฆ"how touching are some of these lyrics."ย These songs often tell stories, paint pictures, and make us think about life, love, family, and things
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How Did We Make Them Feel?
How Did We Make Them Feel? โPeople wonโt remember what you did.ย People wonโt remember what you said; but people will always remember how you made them feel.โย -- Unknown No matter what our occupation, age group, demographic, or geographic locationโฆwe all have one thing in common โ we all interact with people.ย Unless youโre reading this
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Don’t Miss It
Donโt Miss It I was speaking to a group of our Co-Stars (employees) this evening, as we were celebrating how far weโve come as a property in our first three months.ย This particular group has been through a tough first 90 days.ย They work at the Front Desk, and I told them that I could relate,
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The Name Game
The Name Game How many times have you heard someone say, โโฆoh, man, Iโm terrible with names.โ I hear it often. The truth is, remembering names is another lost art. Weโre so busy, wrapped up in our own โstuffโ that we either forget or donโt make an effort to remember names of our students, coworkers, Guests,
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Everybody Has "Stuff"
Everybody Has โStuffโ โSeek first to understand, then to be understoodโฆโ โ Stephen R. Covey, The 7 Habits of Highly Effective People: Habit 5 Another week has begun.ย Your To Do list is lengthy, with few items marked off - 'completed'.ย Things are weighing heavily on your mindโฆmine too.ย Weโre stressed with things at work, worried about
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FRED Friday
FRED Friday โLifeโs most persistent and urgent question is, โWhat are you doing for others?โโ -- Martin Luther King, Jr In my favorite book, The Fred Factor, Mark Sanborn tells an inspiring story of how a man named Fred goes OneMoreStep after OneMoreStep in his role as a Postman for the United States Postal Service.ย I love this
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It’s My Job
Itโs My Job โโฆIf street sweepers can smile, then Iโve got no right to feel upsetโฆโ - Jimmy Buffett, Itโs My Job Mom bought me this sign too. ๐ We often get frustrated with where we are in our lives, our careers, and how things have turned out. We get bored with our job, annoyed with tedious tasks,
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Be "Around" the Ball
Be โAroundโ the Ball I fell in love with the game of basketball at a very young age going to East Carter High School Raiders games with my dad and grandfather.ย By the time I was in high school, I had developed an absolute passion for the game and everything that came along with itโฆespecially leadership. I
-
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I Like a Girl…but…
"Relationshipsโฆwe all got emโฆwe all want emโฆnow what do we do with em?โ โ Jimmy Buffett โ Fruitcakes Another Valentineโs Dayโฆhere come the mixed feelings.ย If weโre in a relationship, weโre looking for the right gift.ย Do we show our cards, and tell them how much we care?ย If weโre not in a relationship, weโre weighing
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Everybody’s Talking…How About Listening?
Everybodyโs TalkingโฆHow About Listening? People that know me are probably rolling their eyes at the title of this post; because they know that Iโm a talker
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It’s Friday…Finish Strong
โโฆthe quickest way to get started is to stop talking, and begin doing.โย ย ย โ Walt Disney Itโs FridayโฆFinish Strong Friday morning.ย The weekend is just on the other side of that last email, meeting, or phone call later today.ย You could probably relax and take it easy after lunch, right?ย Probably just mail it in from about
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