Lead with LOVE Would you rather laugh or cry?  Would you rather feel awesome about yourself or doubt your abilities?  Would you rather receive encouragement or condescending remarks? My guess is that we all would answer – laugh, feel awesome, and encouragement, respectfully.  So guess what…our friends, families, coworkers, Guests, customers, students, and bosses all would rather

  Don’t Give Up “We can accomplish all our dreams if we have the courage to pursue them.” – Walt Disney We all have goals.  We all have dreams.  We all have aspirations.  Yet we all encounter adversity, roadblocks, and setbacks. OneMoreStep thought for this week: As life takes its inevitable twists and turns…when adversity sets in and our goals,

  FRED Friday…Meet Van… In the Co-Star (staff) dining room at The Cosmopolitan of Las Vegas we have our very own Fred.  His name is Van. Van works in the staff dining room.  Thousands of Co-Stars pass through this dining room on a daily basis…hustling to get downstairs, make it through the food line, and ultimately find a

  Touch People I recently went to the Academy of Country Music Awards.  Great event.  Great atmosphere.  Great music.  Great people.  As I listened to country song after country song, I thought to myself…"how touching are some of these lyrics."  These songs often tell stories, paint pictures, and make us think about life, love, family, and things

  How Did We Make Them Feel? “People won’t remember what you did.  People won’t remember what you said; but people will always remember how you made them feel.”  -- Unknown No matter what our occupation, age group, demographic, or geographic location…we all have one thing in common – we all interact with people.  Unless you’re reading this

  Don’t Miss It   I was speaking to a group of our Co-Stars (employees) this evening, as we were celebrating how far we’ve come as a property in our first three months.  This particular group has been through a tough first 90 days.  They work at the Front Desk, and I told them that I could relate,

FRED Friday

  The Name Game               How many times have you heard someone say, “…oh, man, I’m terrible with names.”  I hear it often.  The truth is, remembering names is another lost art. We’re so busy, wrapped up in our own “stuff” that we either forget or don’t make an effort to remember names of our students, coworkers, Guests,

  Everybody Has “Stuff” “Seek first to understand, then to be understood…” – Stephen R. Covey, The 7 Habits of Highly Effective People: Habit 5 Another week has begun.  Your To Do list is lengthy, with few items marked off - 'completed'.  Things are weighing heavily on your mind…mine too.  We’re stressed with things at work, worried about

FRED Friday “Life’s most persistent and urgent question is, ‘What are you doing for others?’” -- Martin Luther King, Jr In my favorite book, The Fred Factor, Mark Sanborn tells an inspiring story of how a man named Fred goes OneMoreStep after OneMoreStep in his role as a Postman for the United States Postal Service.  I love this