Jeff Ruby’s Leads With Hospitality
My seven-year old niece, Nora Jane, asked me what the title of my next book would be. I told her, “Lead With Hospitality”. Her brother, my nephew, Henry, piped up immediately and said “Jeff Ruby’s! Write about Jeff Ruby’s. They’re a model of hospitality.” Here’s a quick story about why Henry is absolutely correct that Jeff Ruby’s Steakhouse in Lexington, KY
Purpose Over Policy
Purpose over Policy A group of colleagues and I dine out together often, and everywhere we go we ask for separate checks. 99.9% of the time, that request is granted with no issues; until recently, it was met with an awkward response. The “p-word”. POLICY. (insert the “’shaking my head” emoji here) When a member of our
