In the whirlwind of divergent directions that you and your team navigate daily, the call for connection remains steadfast. In the midst of bustling schedules and demanding responsibilities, the inherent need for human connection persists. We are all hardwired to seek out these vital links, especially the connection to our leader, a guiding force in

Back during my onboarding days at Disney University, a guest speaker delivered a piece of wisdom that has resonated with me throughout my leadership journey. He shared, "Congratulations. Up until now, you’ve been great 'doers.' Now, you’re leaders. So, your success is no longer about what you can do, but instead, it’s all about how

In the fast-paced world of leadership, where demands are ever-increasing and time is a scarce resource, one particular meeting often finds itself pushed to the back burner or outright canceled – the One-on-One Meeting. As someone who has walked the path of a team leader and worked as a consultant, I've witnessed firsthand the reasons

How many times have you heard someone say, “…oh, man, I’m terrible with names.”   I hear it often.  The truth is, remembering names is another lost art.    We’re so busy, wrapped up in our own “stuff” that we either forget or don’t make an effort to remember the names of our students, coworkers, Guests, staff, and