In the journey of leadership, making people feel important stands as the final piece of the three-part puzzle of leading with hospitality. The first two pieces—making people feel welcome and comfortable—are crucial. They pave the way for maximizing productivity, enhancing team culture, and driving business results. Without these foundational components, the final piece is challenging to

Understanding and embracing the purpose of an organization is crucial for rallying teams to achieve greatness together. It may sound straightforward, but often this critical aspect is overlooked, leading to disengaged teams and missed opportunities for meaningful work. When teams fully comprehend the purpose behind their organization's existence and buy into it, they come together with