“Compared with people at low-trust companies, people at high-trust companies report: 74% less stress, 106% more energy at work, 50% higher productivity, 13% fewer sick days, 76% more engagement, 29% more satisfaction with their lives, 40% less burnout” (Harvard Business Review). The final piece to our three-part puzzle of leading with hospitality is possessing the ability

When we shift our mindset to think about leadership as a service to others, those we lead can feel it.  Once they feel our presence and service, they become inspired to be that same type of leader and person to the people who matter most in their lives as well. Here are some ways you can

Do you feel worried about your year-end sales and the looming recession you keep hearing about? Do you get anxious thinking about having to do another round of layoffs? Do you get frustrated when you just can’t seem to get your leaders to show up at the same level you do?  We all get worried. We all get

“79% of employees will quit due to a lack of appreciation” (Zippia). Prioritize making your team feel appreciated. When you serve your team, doing everything you can to help them become better, more successful, more fulfilled, or even more productive; they’ll appreciate you. When they appreciate you, they’ll give back tenfold.  A simple act of service changes the

Robert Greenleaf first coined the phrase and concept of servant leadership in his 1970 essay, appropriately titled, The Servant. It’s the idea of putting others first, ahead of your own agenda, needs, and even your own desires.   Servant Leadership is when leaders – titled or untitled – serve others.  If we pause and think about our favorite

Black Friday 2022 set a new record for online shopping with $9.12 billion spent in one day by consumers (Adobe Analytics). According to the same report, the option to buy now and pay later has increased by 78% in the last week.  Your team likely makes up one of the many people that felt the need

We can all agree that it’s very difficult to foster productive, meaningful relationships at work, at home, or in the community without effective communication.   By the same token, it’s nearly impossible to communicate effectively, with anyone, without some level of understanding. Thought for the week: Intentionally seeking to understand, in any situation, magically transforms: -Heated arguments into conversations-Mere acquaintances into meaningful relationships-Bad days

According to BusinessSolver’s 2022 State of Workplace Empathy: 77% of CEOs worry that they’ll lose respect if they’re too empathetic and 79% struggled to be empathetic.  Although CEOs struggle with empathy, employees seek it in their organizations. According to BusinessSolver’s 2019 State of Workplace Empathy: 82% of employees would consider leaving their job for a more empathetic

Slow down to speed up We think we have to sprint, all-out, at work and even in life.  Sometimes, actually more often than not, when and if we’re able to bring ourselves to slow down, we find we end up going further, quicker. Together we go far Whether it’s training for an endurance race or living through the

We want to feel accepted by our bosses, our peers, our families, and even the person sitting next to us on the airplane. We need to feel accepted so we can feel significant. That feeling of significance is almost the gateway to feeling confident enough to perform, contribute, or produce.  The problem with only accepting people