https://youtu.be/OHoJ5K5gEFw Learn how getting your team to feel is the secret to being a successful leader and learn 6 ways to lead with hospitality. Stay connected to your team despite physical and social distance with my Complimentary Commitment to Connection Action Plan. You’ll inspire them to work harder with more purpose while navigating change. Download here.
Who gets worried? Who has anxiety? Who gets frustrated? Who gets upset? Every single one of us. Thought for this week: Most of the time when we’re worried, anxious, frustrated, or upset with someone or something, we’re making it about us. Oftentimes it serves us well to stop, take a deep breath, and make it about them. When we focus
“People won’t remember what you did. People won’t remember what you said; but people will always remember how you made them feel.” -- Maya Angelou No matter what our occupation, age group, demographic, or geographic location, we all have one thing in common – we all interact with people. We interact with family, friends, coworkers, guests, clients,
https://youtu.be/weXixTwIH5s Leaders leading with hospitality understand how to connect, strive for self-mastery, serve, engage, coach, and inspire; in that order. If any one of these steps is taken out of order, it compromises a leader’s ability to appeal to and motivate “the elephant” (the emotions) which gives people the energy and enthusiasm to move, take action,
I once attended the Academy of Country Music Awards in Las Vegas. Great event. Great atmosphere. Great music. Great people. As I listened to country song after country song, I thought to myself, "How touching are some of these lyrics?" I found myself relating to story after story, becoming more and more emotionally connected to the artists
The great leadership mastermind and thought leader, John Maxwell, once wrote, “You can’t move people to action unless you first move them with emotion.” Working as a leader in several different lines of business for hospitality and entertainment brands such as Disney, Wynn Resorts, and The Cosmopolitan of Las Vegas, I finally had a realization: We love