What is “Being Right” Costing You?
“People won’t remember what you did. People won’t remember what you said; but people will always remember how you made them feel.” -- Maya Angelou No matter what our occupation, age group, demographic, or geographic location, we all have one thing in common – we all interact with people. We interact with family, friends, coworkers, Guests, clients,
How to Prevent Quiet Quitting
“Connection drives down turnover while mitigating "quiet quitting”,” according to Enboarder. “Employees who feel connected are more likely to be satisfied with their jobs (96%) versus employees who feel disconnected (60%). Only 13% of connected employees expect to leave their current role within 12 months, and this answer nearly doubles for disconnected employees (24%). In addition
How to Lead With Hospitality in Six Simple (but not always easy) Steps
Leaders leading with hospitality understand how to connect, strive for self-mastery, serve, engage, coach, and inspire; in that order. If any one of these steps is taken out of order, it compromises a leader’s ability to appeal to and motivate the emotions which give people the energy and enthusiasm to move, take action, change behavior, become
What makes Disney so magical? (and what leaders can learn from it)
The stories guests and customers tell aren’t because of the nightly fireworks, Cinderella’s castle, lakes of dreams, chandelier bars, state-of-the-art workout equipment, or the dazzling presentations to Wall Street. Instead, guests vote with their feet, their wallets, and their Instagram accounts because of the emotional connections sparked and reignited. It’s all about how people made them feel.
