Self-Mastery. When they were about to open Disneyland for the first time, back in July of 1955, some executives asked Walt, “Hey Walt, don’t you want to get some better trees to line Main Street USA?  The trees we have are a little bare, with very few leaves.  They’re not fully grown in yet.” Walt responded, telling

Three key digital communication platforms we can leverage to further connect with our teams: Email, Text, and Social Media It’s true that email may be overused, text may seem too forward or aggressive, and social media may seem too personal.  However, connection is connection, and the goal is to create emotional connections with people, so they feel

Meetings take up a great deal of our time at work.  So, it’s important that we make them as efficient as possible.  The best leaders, on any level, in any industry know how to create and execute impactful, productive, and efficient meetings.  It’s apparent whether or not the leader of the team or of the meeting

What’s the most important thing for leaders to remember when it comes to having one on ones? Be more interested than interesting.  Ask great questions! I often reference and give credit to my favorite author, and in many ways, my own personal inspiration for becoming an author myself, Mark Sanborn.  In his book, The Fred Factor, he

When people genuinely feel welcome on our teams and in our organizations, here’s what happens: They relax and begin to feel safe, which allows them to be themselves.  They begin to have an open mind, which sparks their creativity for new, fresh ideas.They have less anxiety and fear, fewer doubts, and more energy, passion, and commitment.They begin

Conventional wisdom tells us, if we want to influence, inspire, or motivate others to take action, all we need to do is show them facts, charts, graphs, and statistics.  However, as we can see, science suggests differently.  It’s actually emotion and feelings which provide the energy and ultimate inspiration to take action, change directions, and

The stories guests and customers tell aren’t because of the nightly fireworks, Cinderella’s castle, lakes of dreams, chandelier bars, state-of-the-art workout equipment, or the dazzling presentations to Wall Street.  Instead, guests vote with their feet, their wallets, and their Instagram accounts because of the emotional connections sparked and reignited.  It’s all about how people made them feel. 

Prositions will host, best-selling author and consultant, Taylor Scott at the 2021 International Conference & Exposition for the Association for Talent Development (ATD) in Salt Lake City, UT in August Discover how the best leaders transform jobs into meaningful work by leading with hospitality! "Before anyone becomes motivated to DO anything, they must first FEEL something."Taylor ScottAuthor

Actively seek inspiration Actively pursue opportunities to feed your mind, your body, and especially your soul.  Just like successful athletes who master their craft, they don’t get there by accident.  They wake up every single day with a thirst and hunger to become their very best.  They not only eat the right foods to get proper

If it seems daunting to put all lead with hospitality virtues into action at once; choose only one at a time.   As you master each one, you’ll transform jobs into meaningful work for those you lead with: Acceptance when a person feels they don’t measure up to expectations Service when they need some help Empathy when no other leader