Back during my onboarding days at Disney University, a guest speaker delivered a piece of wisdom that has resonated with me throughout my leadership journey. He shared, "Congratulations. Up until now, you’ve been great 'doers.' Now, you’re leaders. So, your success is no longer about what you can do, but instead, it’s all about how

In the fast-paced world of leadership, where demands are ever-increasing and time is a scarce resource, one particular meeting often finds itself pushed to the back burner or outright canceled – the One-on-One Meeting. As someone who has walked the path of a team leader and worked as a consultant, I've witnessed firsthand the reasons

How many times have you heard someone say, “…oh, man, I’m terrible with names.”   I hear it often.  The truth is, remembering names is another lost art.    We’re so busy, wrapped up in our own “stuff” that we either forget or don’t make an effort to remember the names of our students, coworkers, Guests, staff, and

“People won’t remember what you did.  People won’t remember what you said; but people will always remember how you made them feel.”  -- Maya Angelou No matter what our occupation, age group, demographic, or geographic location, we all have one thing in common – we all interact with people.  We interact with family, friends, coworkers, Guests, clients,

“Connection drives down turnover while mitigating "quiet quitting”,” according to Enboarder.  “Employees who feel connected are more likely to be satisfied with their jobs (96%) versus employees who feel disconnected (60%). Only 13% of connected employees expect to leave their current role within 12 months, and this answer nearly doubles for disconnected employees (24%). In addition