GiVE Kindness
Today is World Kindness Day 2018! In honor of the day and the topic, here's a short excerpt from my forthcoming book on the topic of genuine kindness and the impact it makes in our leadership. In writing my forthcoming book, Lead With Hospitality, I set out one morning to write a chapter on the topic of "courtesy".
We Are The Champions – Queen and Leadership
In Sixth Grade, our elementary school team won the Lakeside Invitational Basketball Tournament, in Elliot County, about forty-five minutes from our hometown of Grayson, KY. We were the champions. One of my teammates and I let a few lines of the Queen song, We Are The Champions fly in the locker room, postgame. Naturally. We cut down the nets on
Welcome Home! A little ‘welcome’ goes a long way
Meet my new friends at The Brown Hotel, in Louisville, KY. For the past several weeks, I've worked side by side with teams in various departments of this historic, 95-year old slice of hotel heaven. (Happy Birthday to The Brown, who celebrated 95 years last week, having opened her doors on October 25th, 1923!) As an independent consultant
Hospitality and a God Wink to Write Another Book
Let me jump right into it. In true hospitality form, I don’t want to keep you waiting. I was in my first full time leadership role in the hospitality industry, as a Housekeeping Manager for the grand opening of the beautiful and vibrant Gaylord Palms Resort and Convention Center, in Kissimmee, FL. I was 22 years
