How to Lead With Hospitality in Six Simple (but not always easy) Steps
Leaders leading with hospitality understand how to connect, strive for self-mastery, serve, engage, coach, and inspire; in that order. If any one of these steps is taken out of order, it compromises a leader’s ability to appeal to and motivate the emotions which give people the energy and enthusiasm to move, take action, change behavior, become
What makes Disney so magical? (and what leaders can learn from it)
The stories guests and customers tell aren’t because of the nightly fireworks, Cinderella’s castle, lakes of dreams, chandelier bars, state-of-the-art workout equipment, or the dazzling presentations to Wall Street. Instead, guests vote with their feet, their wallets, and their Instagram accounts because of the emotional connections sparked and reignited. It’s all about how people made them feel.
5 Ways to Inspire Your Team
1-Actively seek inspiration Actively pursue opportunities to feed your mind, your body, and especially your soul. Just like successful athletes who master their craft, they don’t get there by accident. They wake up every single day with a thirst and hunger to become their very best. They not only eat the right foods to get proper
How Inspired is Your Team? 4 Ways to Inspire Them.
A Harvard Business Review article by Scott Barry Kaufman entitled, “Why Inspiration Matters” reveals why inspiration is so, inspiring. Kaufman’s article cites research by several scholars to further support his hypothesis that inspiration matters. In my own research, I took an interest in the work Kaufman cited from psychologists, Todd M. Thrash and Andrew J. Elliott,
How do you step into being a powerful leader? You coach.
For leaders, bosses, teachers, professors, doctors, lawyers, or actual coaches of teams, never underestimate the opportunity you have, to teach and coach. No matter what your rank, role, or title, you never know how impactful and meaningful your words may be to the people on your teams and in your life. If you’re a leader or
Informal Feedback is the Key to Successful Formal Feedback…Here’s Why
The Importance of Feedback Feedback is important because it not only drives performance in a positive direction, but it also positively impacts the attitude and mindsets of all employees. When employee mindset and attitude are on the up and up, business results like profits, satisfaction scores, and employee experience will follow suit, in a positive, upbeat
Do you anticipate a lack of results? How to use anticipation to create a more successful team.
We often get downstream about a mile and a half on a project, an initiative, a meeting, or a task, and then we feel lost. You’ve put in the time, effort, and thought, yet have become frustrated with the lack of results or progress. Often our teams do the same. Too frequently it’s not until the
Would you give your employees more feedback if you knew it’d increase engagement and performance?
According to research gathered by Zippia: -65% of employees desire more feedback. -69% of employees say they would work harder if they felt their efforts were being recognized through feedback. -98% of employees disengage from their work when they receive little or no feedback. When leaders pause their own work, breaking from their calls, emails, analysis, preparation, and meetings
Are grudges hurting your team?
As leaders, we’re often at a crossroads, with an important choice to make. You can hold a grudge, skip the meeting, become nonresponsive, noncommunicative, and freeze out the people who have upset you. Or, you can lead with hospitality. You can forgive, be the bigger person, take the high road, and work on mending the
How do you react to your teams’ mistakes?
I heard a story in church years ago about a couple who had been married for over fifty years. When asked how in the world they stayed together despite each other’s faults, habits, and hang-ups, their response was amazing. It illustrates grace in action, and I’ll share their response here. The husband responded to the question
