83% of US workers suffer from work-related stress  ~ The American Institute of Stress 35% of respondents said their main source of stress at work was their boss  ~ Korn Ferry After making sure your team feels welcome, making sure people feel comfortable is the second transferable thread between hospitality and leadership.  When people feel comfortable, they:   Open up

Jimmy Buffett covers a song originally released by Fred Neil in the 60’s, “Everybody’s Talkin’.”   The first line is a microcosm of today’s business world, and society, for that matter: “Everybody’s talkin’ at me…can’t hear a word they’re sayin’…Only the echoes of my mind…” How often do you find yourself talking (or trying to talk) to someone, on

How often do you find yourself watching a game, and it’s back and forth, nip and tuck, ho hum, blah blah blah?  Same routine, by both teams, on both sides of the ball. Your team has the ball then their team has the ball, and back and forth it goes.   Boring.  Take for example, your typical

Usually, in every job or situation there is a person who has a way of making it all better. Do you know them?   Maybe you have one or two in your life, and you’re thinking about them now.  They’re the people who make a rainy day seem bright and sunny, an aggravating project fun, and they can

Only 61 percent of people feel a sense of leadership – O.C. Tanner Institute, 2020 Global Culture Report We’ve all experienced unbelievable service in some way, shape, or form. A great hotel check-in, an incredible dining experience, a bartender with charisma, or perhaps that one call center representative on the other end of the phone who

We all have worries. We all have fears. We all have doubts. We all have frustrations.   At one time or another, we all ask: “Why is this happening to me?!”   “Why does this always fall on my lap?!” “Why me…” One thing we all have in common, regardless of our backgrounds, is that we’re all human beings.   Since we’re all human,

We often see two types of leaders, the Superhuman Leader and Human Leader. We’ve all experienced them both.   Think about your past experiences, and then I’ll pose a quick question after I define each type of leader below. The Superhuman Leader The Superhuman Leader tells you stories of how unbelievably awesome they are, how bad they used to have

This holiday season, BELIEVE. Believe in yourself, believe in others, believe in a higher power, and believe in the true meaning of the season.  Whatever your holiday, and whatever your current stage in life, BELIEVE. Be thankful for what you have instead of dwelling on what you don’t have. Embrace diversity and respect differences in opinions and perspectives; it