How do you react to your teams’ mistakes?
I heard a story in church years ago about a couple who had been married for over fifty years. When asked how in the world they stayed together despite each other’s faults, habits, and hang-ups, their response was amazing. It illustrates grace in action, and I’ll share their response here. The husband responded to the question
Do the Best Leaders Have the Most Power, Money, or Grace?
Power usually benefits, first and foremost, those who have it. Sure, their span of influence may be great big, and wide, but their true, positive impact is usually limited to a select few who they deem worthy of receiving it. And that impact usually comes at a cost, as leaders obsessed with power (specifically their own
Do You Expect Perfection from Your Team? How You Could Be Hurting Your Results.
Practicing grace, especially when people don’t expect it or, when they may not deserve it, absolutely will make them feel important. It’s extraordinary and special. The word “special” by definition, sparks good feelings and sentiments. These include positive words such as remarkable, exceptional, significant, and not the least of which, important. When we’re graceful with our
The Truth About Champions
Champions are special. They’re usually ―the best, the ―winners, and deserving of the title. They’re talented, and skillful, and have earned everyone‘s respect. They didn’t get there alone. Often, champions had a coach, a mentor, a leader, supporters, and advocates, and they had champions encouraging them along the way. Look up the word champion; (champ · pi · on)
Want to Stand Out as a Great Leader? Stop Using This Phrase.
Consider one of the most overused phrases in the corporate world and maybe even in the world, in general, ―I think… How often do we hear it? Partners, leaders, colleagues, and even our guests, customers, and clients say it all day long, day in and day out. The risk of beginning a sentence with ― “I think”
How to Lead Your Team to Create the Results You Need
The final piece to our three-part puzzle of leading with hospitality is possessing the ability to make people feel important. The first two vital pieces to leading with hospitality are making people feel welcome and comfortable. These two components relate to your ability to maximize productivity, enhance your team’s culture, and ultimately drive desired business results. Without
Want Your Team to Stick Around? Recognize Them.
“An employee who has been recognized is 63% more likely to stay at his or her current job within the next three to six months, according to another study” (Apollo Technical). Recognition is important as many research studies have cited a lack of appreciation at work as a major reason for leaving a company. Showing appreciation
Do you know each of your team members’ purpose? (and why you should)
When people fully understand the purpose of an organization’s existence and they buy in, they rally together to make it happen. It sounds simple, but it’s not always easy. This truth is often forgotten and swept under the rug. Too often, it leads to teams dragging themselves to and from work rather than showing up to
Prioritize This to Stand Out as a Great Leader
Significance. The irony is that we often overlook the importance of a word that literally means – the quality of being important. For leaders, there’s power in a word like significance. It’s borderline magical. Once people on our teams feel significant, they become a new person, capable of doing more. They regain the confidence they once had but have temporarily lost. When they
Three Ways to Encourage Your Team
Whether it’s for five minutes, five hours, or five days at a time, take the time to help those on your team. Few leadership actions are as encouraging as leaders of teams out in the field, on the floor, and in the moments that matter as they help their teams. They’ll feel it, and you’ll feel
