Three Ways to GiVE Kindness: (The letter “i” is purposely lowercase, since the essence of kindness is to “give”, and to truly “give” anything of ourselves to anyone else, we put others before ourselves.  That’s why the “i” is lowercase.) GiVE your time. Set aside time for each person on your team. Plan for it and give some

After making sure your team feels welcome, making sure people feel comfortable is the second transferable thread between hospitality and leadership.  When people feel comfortable, they:   - Open up and engage in more conversations - Feed their curiosity with more exploration, research, and discovery - Foster deeper relationships with people around them - Feel a sense of belonging in the

Empathy, the ability to understand how other people feel, is the bridge over the invisible “river of trust” flowing between any leader and those they lead. It’s a special leadership trait rarely practiced enough. However, when leaders successfully deploy empathy, their teams feel welcome and become moved to move. Empathy is about understanding, not necessarily agreeing.