Empathy Before Explanation Wins Over Hearts and Minds
According to BusinessSolver’s 2019 State of Workplace Empathy: 82% of employees would consider leaving their job for a more empathetic organization, and 78% of employees would work longer hours for a more empathetic employer. Leadership is about connecting with and inspiring the hearts and minds of others such that they lean into their special talents and
A “Twist” on Test and Control
Marketers usually follow a “test and control” methodology with their sales and marketing campaigns. For example, they take a subset of their customer database, and “test out” a new program, promotion, initiative, or invitation. They identify another subset of their database, and for them, they basically do nothing. The latter is the “control group”, and the former
Five Ways to Improve Your Self-Management
Self-management is how you control and manage yourself, your emotions, and your abilities. This includes one’s ability to manage impulses and focus on more important priorities and goals. In short, a person who’s strong in self-management is not easily knocked off track by adversity, tense situations, or stressful times. Your Brain We have two brains. As social scientist,
Four Ways to Become More Self-Aware
Great leaders connect, inspire, encourage, and motivate others to become their very best so they deliver their absolute best work for the betterment of the team. All great leaders have one thing in common – they’ve mastered the ability to understand their own thoughts, emotions, strengths, and capabilities. They’re self-aware. Researcher, organizational psychologist, and NY Times bestselling
4 Ways to Improve your Emotional Intelligence (EQ)
Emotional intelligence is the ability to understand and manage our own thoughts and emotions so that we respond professionally as opposed to reacting negatively in tense or stressful situations. As we strive toward self-mastery the four elements of emotional intelligence give us a clearly defined roadmap. If each day we’re intentional about improving in each
Acceptance is the Pathway to Self-Mastery, and Self-Mastery is the Foundation of Becoming a Great Leader
Two in five Americans sometimes or always feel that their relationships are not meaningful (43 percent) and that they are isolated from others. – Cigna Health Self-mastery is to become the absolute best version of yourself. Show me an engaging communicator or any great leader, and I’ll show you a person who has been intentional in
Five Ways to Make Sure Your Written Communication Truly Connects with Your Team
Your team’s busy going several different directions at once. You’re busy going in several different directions at once. Yet, the need for connection doesn’t stop. One thing about every single one of us is that we are literally wired to connect. In our careers with busy days turning into busy weeks, months, and entire seasons, there are
Four Reasons to Connect Regularly in a Team Meeting
While in an onboarding new hire training at Disney University when I jumped into my first full-time leadership role at Disney Parks and Resorts at the start of my career, a senior leader came in as a guest speaker. He told us, “Congratulations. Up until now, you’ve been great ‘doers. Now, you’re leaders. So, your success
3 Keys to Connecting One-On-One with the Members on Your Team
Anyone who’s experienced a leader of their own making sure this is never a meeting that gets skipped or canceled, will tell you it’s their favorite hour of the week. Here’s why: it’s a human interaction and connection all humans crave. We’re all wired to connect and relate to each other. For anyone who takes
Three Keys to Connecting One on One
Though many leaders know they have one on one meetings regularly with each person on their team, this is a meeting which often gets pushed back, rescheduled, or even worse, cancelled. Working with leaders over the years both as a team leader, myself, and as a consultant, I’ve seen why so many leaders skip the One
