Four ways to engage your team and make sure they feel significant:   Be present Be interested Be open Be honest Have a great day. PS – Pre-order my next book, Lead with Hospitality here. Release date is April 27th, 2021. I’ve compiled twenty years’ worth of leadership lessons, stories, and applications for how to lead with hospitality and why it makes a difference that matters for

Significance. The irony is that we often overlook the importance of a word that literally means – the quality of being important.  For leaders, there’s power in a word like significance.  It’s borderline magical.  Once people on our teams feel significant, they become a new person, capable of doing more.   They regain the confidence they once had but have temporarily lost. Whey they

NY Times Bestselling Author and Hall of Fame Speaker, Mark Sanborn, once taught me, “The first job of a leader is to prove significance. Because unless or until people feel significant, they won’t even come close to making significant contributions.” When people fully understand the purpose for an organization’s existence, they buy in, feel more significant

What we tell ourselves will make or break us.  Make it positive.  Everybody can be great, because everybody can serve.  MLK said it best. Listen to your team, your customers, your own leaders, and your own intuition Educate others, and share what you have learned Activity combined with intention yields productivity Deliver on your promises and most importantly, deliver on

Listen.  Simply be a shoulder, lend an ear, and just listen. Be patient.  Seek understanding and allow yourself to feel what they feel. Accept people.  Accept them for who they are as opposed to what they’ve accomplished. Forgive mistakes.  A little grace goes a long way, and few gestures are more heartfelt. Give gifts.  Everyone has needs and things

It’s a huge opportunity to give of ourselves to our teams. The day-to-day doldrums of our job, the expectations and standards, the pressure, and the constant need to impress can clog up our minds. However, making a shift in mindset to generously give of yourself is always well-received.  Giving isn’t always noticed, nor is it always

I love the quote, “Be kind, for everyone you meet is fighting a hard battle you know nothing about.”  The same goes for every person on your team.  The one thing every person has in common with each other is we’re all human beings. People are people. Therefore, every person is experiencing real people problems. When your

The Association of Professional Executives of the Public Service of Canada (APEX) conducted a study which found the following: Teams operating in a respectful environment:  Possess 26% more energy.  Are 30% more likely to feel motivated and enthusiastic about acquiring new skills and being exposed to new ideas.  Express 36% more satisfaction with their jobs and are 44% more

Here’s what all communities have in common: Consist of individuals, but they make a unified impactGive life and meaning to otherwise meaningless situationsSupport the greater good and a higher purpose, other than ‘self’Ground us in familiarity, common bonds, and a sense of belongingComplement individual strengths with the power of the sum of all the partsOffer comfort, assistance, and encouragementServe their people well… Even for

Frequently, conversations leave us feeling more confused than clear, more upset than at ease, and more frustrated with the other person.  Why is this? Too often we simply don’t know where the other person’s coming from on certain topics of conversation.  Maybe they don’t understand where our sudden burst of conviction and passion is coming from on