Four Questions to Ask Yourself When You’re Out of Sync with Your Team
I’m often asked, “How do I get people on my team to listen and actually go along with what we’re trying to accomplish as a team?” I get this question from Millennials in leadership positions tasked with leading people older than them – Gen X-ers and Baby Boomers. I also get this question from Gen X-ers and
Dear Dr. King, … thank you.
Dear Dr. King, … thank you. Dr. King, Thank you for accepting other people for who they are rather than what they accomplished. Thank you for serving people who deserved your service just as much as those who did not. Thank you for seeking to understand, with empathy in your heart and knowledge in your mind. Thank you for giving your time and your talent,
19 Leadership Lessons I’ve Learned from 19 Years of Leading People
As we close out 2019, here are 19 leadership lessons I've learned over the past 19 years, leading people in various lines of business across our great country. Some of these I learned the hard way, some of these I learned from watching other leaders, others were passed along to me from wise, dynamic
Jeff Ruby’s Leads With Hospitality
My seven-year old niece, Nora Jane, asked me what the title of my next book would be. I told her, “Lead With Hospitality”. Her brother, my nephew, Henry, piped up immediately and said “Jeff Ruby’s! Write about Jeff Ruby’s. They’re a model of hospitality.” Here’s a quick story about why Henry is absolutely correct that Jeff Ruby’s Steakhouse in Lexington, KY
Four Things I Learned Working at The Brown Hotel in Louisville, KY
One year ago, I made the leap into the consulting business. My first client was The Brown Hotel, a 4-diamond historic hotel in Louisville, KY. The General Manager, Brad Walker, who hired me for the project gave me clear direction and expectations for my role. From the word, “go”, he was very clear. He needed me to simply be
If Your Best Employee Left Tomorrow, What Would You Tell Them?
Would thank them for their hard work, effort, and devotion? Would you write them a hand-written note card, telling them how much you’ve appreciated them, as a person and as a contributor to your team’s cause, progress, and mission? Would you show your love and appreciation by throwing them a special going way potluck in the office, or even a night
Joy and Inspiration Forever
Last night at EPCOT thousands gathered around World Showcase Promenade to watch Illuminations: Reflections of Earth, for the last time. For many years this show has been the capstone, inspirational close to a magical day and/or evening at EPCOT. As Disney and all great companies tend to do, there will be yet another iteration of
Here’s Why the “Most Millennial Thing Ever” Might be the Most Human Thing Ever
The night Andrew Luck shocked the world, announcing his retirement from the NFL at the age of 29, sports broadcaster, Doug Gotleib, tweeted, “Retiring cause rehabbing is “too hard” is the most Millennial thing ever. #AndrewLuck” Since the tweet, many have tweeted back, ripping Doug Gottlieb for the grossly inappropriate, distasteful comments. The conversation continues in the sports talk radio space
Purpose Over Policy
Purpose over Policy A group of colleagues and I dine out together often, and everywhere we go we ask for separate checks. 99.9% of the time, that request is granted with no issues; until recently, it was met with an awkward response. The “p-word”. POLICY. (insert the “’shaking my head” emoji here) When a member of our
How Does Your Team Feel?
In honor of Maya Angelou… Today is her birthday. She would have been 91 years of age. I never met her personally, but I feel like I knew Maya Angelou. Growing up in Kentucky, teachers, my parents, and grandparents would always call my attention to her writings, quotes, and speeches. She had a way about her. A sense of grace,
