FOUR WAYS TO SERVE YOUR TEAM, PARTNERS, LEADERS, AND CUSTOMERS
Many things are out of our control right now but one thing we can control is how we make others feel. Here are four ways to serve your team, partners, leaders, and customers. Share this with someone that needs a little light today. https://youtu.be/zjtyQkG_594 PS – Pre-order my next book, Lead with Hospitality here. Release date is April 27th,
FOUR WAYS TO SERVE YOUR TEAM, PARTNERS, LEADERS, AND CUSTOMERS
Only 61 percent of people feel a sense of leadership – O.C. Tanner Institute, 2020 Global Culture Report We’ve all experienced unbelievable service in some way, shape, or form. A great hotel check-in, an incredible dining experience, a bartender with charisma, or perhaps that one call center representative on the other end of the phone who
Y ME PATH: It’s All a Matter of Perspective
We all have worries. We all have fears. We all have doubts. We all have frustrations. At one time or another, we all ask: “Why is this happening to me?!” “Why does this always fall on my lap?!” “Why me…” One thing we all have in common, regardless of our backgrounds, is that we’re all human beings. Since we’re all human,
A Tale of Two Leaders: Which One Are You?
We often see two types of leaders, the Superhuman Leader and Human Leader. We’ve all experienced them both. Think about your past experiences, and then I’ll pose a quick question after I define each type of leader below. The Superhuman Leader The Superhuman Leader tells you stories of how unbelievably awesome they are, how bad they used to have
Believe
This holiday season, BELIEVE. Believe in yourself, believe in others, believe in a higher power, and believe in the true meaning of the season. Whatever your holiday, and whatever your current stage in life, BELIEVE. Be thankful for what you have instead of dwelling on what you don’t have. Embrace diversity and respect differences in opinions and perspectives; it
The Magic of Understanding
We can all agree that it’s very difficult to foster productive, meaningful relationships at work, at home, or in the community without effective communication. By the same token, it’s nearly impossible to communicate effectively, with anyone, without some level of understanding. Thought for the week: Intentionally seeking to understand, in any situation, magically transforms: Heated arguments into conversationsMere acquaintances into meaningful relationshipsBad days
3 Ways to be an Empathetic Leader
Empathy, the ability to understand how other people feel, is the bridge over the invisible “river of trust” flowing between any leader and those they lead. It’s a special leadership trait rarely practiced enough. However, when leaders successfully deploy empathy, their teams feel welcome and become moved to move. Empathy is about understanding, not necessarily agreeing.
Empathy Before Explanation Wins Over Hearts and Minds
According to BusinessSolver’s 2019 State of Workplace Empathy: 82% of employees would consider leaving their job for a more empathetic organization, and 78% of employees would work longer hours for a more empathetic employer. Leadership is about connecting with and inspiring the hearts and minds of others such that they lean into their special talents and
A “Twist” on Test and Control
Marketers usually follow a “test and control” methodology with their sales and marketing campaigns. For example, they take a subset of their customer database, and “test out” a new program, promotion, initiative, or invitation. They identify another subset of their database, and for them, they basically do nothing. The latter is the “control group”, and the former
Five Ways to Improve Your Self-Management
Self-management is how you control and manage yourself, your emotions, and your abilities. This includes one’s ability to manage impulses and focus on more important priorities and goals. In short, a person who’s strong in self-management is not easily knocked off track by adversity, tense situations, or stressful times. Your Brain We have two brains. As social scientist,
