A True Story About Importance
A thirty-two-year-old middle manager working for a rental car company had a tough gig. She was in a corporate, regional role supporting multiple locations’ Operations Managers and frontline associates. Her role was to teach, coach, consult, inspire, and motivate front line associates and leaders to maximize sales with every transaction. One day the District Manager leveraged
Championing
Thoughts on Champions Champions are special. They’re usually ―the best, the ―winners, and deserving of the title. They’re talented, skillful, and have earned everybody’s respect. They didn’t get there alone. Often, champions had a coach, a mentor, a leader, supporters, advocates, and they had champions encouraging them along the way. Look up the word champion: (champ · pi · on)
I Think vs. What Do You Think?
Consider one of the most overused phrases in the corporate world and maybe even in the world, in general, ―I think… How often do we hear it? Partners, leaders, colleagues, and even our guests, customers, and clients say it all day long, day in and day out. The risk of beginning a sentence with ― “I think”
IF YOU CAN MAKE PEOPLE FEEL IMPORTANT, YOU’LL SEE JUST HOW IMPORTANT THEY CAN BE TO YOUR TEAM
The final piece to our three-part puzzle of leading with hospitality is possessing the ability to make people feel important. The first two vital pieces to leading with hospitality are making people feel welcome and comfortable. These two components relate to your ability to maximize productivity, enhance your team’s culture, and ultimately drive desired business results. Without
Three Ways to Help Your Team
Whether it’s for five minutes, five hours, or five days at a time, take the time to help those on your team. Few leadership actions are as encouraging as leaders of teams out in the field, on the floor and in the moments that matter as they help their teams. They’ll feel it, and you’ll feel
It’s Not About the X’s and the O’s it’s about the Jimmys and the Joes
I'm back in the groove of traveling and delivering leadership development trainings and was inspired to share this message with you. Keep this one takeaway in your mind and you'll instantly be a better leader. Order "Lead with Hospitality" here. https://youtu.be/nHOXF5ooSzQ
Three Encouraging Reminders for Your Team
Leaders who lead with hospitality constantly remind people of what they’ve accomplished to encourage them for the work which lies ahead. Nobody is perfect, and rarely anyone is good enough to achieve perfection at the inception of a project or new initiative. Often, it takes practice and repetition after repetition. However, most people have accomplishments in their
Happy Mother’s Day and Teacher Appreciation Week!
I wanted to take a moment to wish all the moms and teachers a Happy (almost) Mother's Day and a Happy Teacher Appreciation Week! My mom taught me the importance of connection, which is why it's one of the main topics I teach on. Tag your mom or your favorite teacher and let them know
Three Ways to Let Your Team Know You See Them
Recognition Some people like to hear their recognition, whereas others like to see recognition and be able to show others. Some people need to experience recognition; they must taste it, touch it, or most likely do something as a result of it. Leveraging The VAK Model to Maximize the Impact of Recognition Walter Burke Barbe proposed the VAK
