21 Ways Leaders in the Hospitality Industry can Build Back Better in 2021
What we tell ourselves will make or break us. Make it positive.
Everybody can be great, because everybody can serve. MLK said it best.
Listen to your team, your customers, your own leaders, and your own intuition
Educate others, and share what you have learned
Activity combined with intention yields productivity
Deliver on your promises and most importantly, deliver on your team’s expectations
Wake up grateful every single day; it could always be worse
Invest time in quality conversations, make connections, and build personal relationships
Today is the day. You’ll never be younger than you are right now, so be bold and take risks.
Have empathy; seek to understand how people feel so you can meet them where they are
Hope for the future and be a ray of hope for those you lead
Open yourself up to receive the gift of companionship, mentorship, and trusting relationships
Say what you’ll do and do what you say. You’ll gain respect and credibility and build trust.
Purpose is the one thing which will keep you motivated and inspired in the face of all adversity
Integrity is more important and attractive than becoming important; Integrity is the attraction
Take personal accountability, go first; it’s never the wrong time to do the right thing
Accept who you are, accept others for who they are, and accept organizational realities
Love always has been and will always be the most powerful weapon in any adverse situation
Inspire others and look for ways to become inspired yourself
Temper your passion with patience, humility, and grit. MTXE- Mental Toughness, eXtra Effort
You are one of a kind; find out what makes you, you, and lean into your strengths everyday
PS – Pre-order my next book, Lead with Hospitality here. Release date is April 27th, 2021.
I’ve compiled twenty years’ worth of leadership lessons, stories, and applications for how to lead with hospitality and why it makes a difference that matters for everyone in your life, at work, at home, and in your community.