Avoid the “I Think” Trap. One of the most overused phrases in the corporate world, and perhaps in daily life, is “I think…” Partners, leaders, colleagues, and even clients use it endlessly throughout the day. But starting a sentence with “I think” assumes that the person on the other end cares about our opinions and sees us

In the journey of leadership, making people feel important stands as the final piece of the three-part puzzle of leading with hospitality. The first two pieces—making people feel welcome and comfortable—are crucial. They pave the way for maximizing productivity, enhancing team culture, and driving business results. Without these foundational components, the final piece is challenging to

Understanding and embracing the purpose of an organization is crucial for rallying teams to achieve greatness together. It may sound straightforward, but often this critical aspect is overlooked, leading to disengaged teams and missed opportunities for meaningful work. When teams fully comprehend the purpose behind their organization's existence and buy into it, they come together with

Significance — a word often overlooked yet filled with transformative power in leadership. It means the quality of being important, and for leaders, it's borderline magical. When people on our teams feel significant, they become capable of more, regaining lost confidence and leaning into their full potential. Leadership is about bringing out the best in others.

Mark Sanborn once said, "The first job of a leader is to prove significance. Because unless or until people feel significant, they won’t even come close to making significant contributions." When team members understand and believe in the purpose of their organization, they feel valued, significant, and motivated to contribute meaningfully. However, creating an environment where

Supporting your team is more than a leadership action—it's a commitment to their growth and success. When leaders actively engage in helping their teams, whether for minutes, hours, or days, the impact is profound. Here are three impactful ways to support your team and foster a thriving corporate culture: 1 - Help them understand their role

Leaders who foster a culture of hospitality continually remind their teams of past accomplishments to inspire them for future challenges. No one starts off perfect, and achieving excellence often requires practice and persistence. Every team member has a history of achievements that have shaped them and led them to where they are today. A compassionate leader

Recognition is crucial, as numerous studies have shown that a lack of appreciation at work is a major reason for employee dissatisfaction and turnover. Showing appreciation not only makes people feel good but also enhances their commitment to their work. Leveraging the VAK Model for Maximum Impact The VAK (Visual, Auditory, Kinesthetic) model, proposed by Walter Burke

According to David Novak’s research published in the Harvard Business Review, 82 percent of employed Americans feel their supervisors don’t recognize their contributions enough. This statistic highlights a persistent issue in corporate America, but it also presents an opportunity for us to transform how we lead and encourage our teams. The Power of Encouragement Encouragement is a

A key aspect of leadership is giving your heart to your team. This means genuinely caring for and supporting them in meaningful ways. Here are seven impactful ways to GIVE your heart to those you lead: 1 - Listen Sometimes, the most powerful thing you can do is simply listen. Be a shoulder to lean on and

Giving of ourselves to our teams is a tremendous opportunity. The daily grind, expectations, pressure, and the constant drive to impress can often clutter our minds. Yet, shifting our mindset to generously share our talents is always well-received. Though acts of giving may go unnoticed or unacknowledged at times, rest assured, they are always appreciated. Have you

"Be kind, for everyone you meet is fighting a hard battle you know nothing about." This quote resonates deeply with the reality of every person on your team. We're all human, facing our own struggles and challenges.  When your team sees that you are genuinely there to support them, not to hinder them, the dynamic shifts.

The Association of Professional Executives of the Public Service of Canada (APEX) uncovered some compelling insights in their recent study: Teams that operate in a respectful environment: - Have 26% more energy. - Are 30% more likely to feel motivated and eager to learn new skills and embrace new ideas. - Report 36% more job satisfaction and are 44%

Communities, though diverse in nature, share common threads that weave them together into a cohesive force: - They comprise individuals, yet collectively, they wield a significant impact. - They breathe life and significance into seemingly mundane situations. - Their focus extends beyond self-interest, serving a greater good and higher purpose. - They provide a sense of belonging, grounding us

Ever left a conversation feeling more bewildered than enlightened? It happens. Sometimes, the root cause lies in the lack of understanding of where the other person is coming from. We're left puzzled, grappling with the why behind their views or actions. But why stay in the dark?  Why not illuminate the path with context? Offer the backstory,

Feeling stuck in a rut? Does the word "monotonous" seem to describe every aspect of your life lately? It's a common feeling, but don't fret – there's a remedy. Here's a thought for the week: When boredom creeps in, or better yet, before it even takes hold – embrace curiosity. Ask. Understand. Learn. Improve. REPEAT. 1 - Ask

In today's fast-paced work environment, fostering a sense of belonging is crucial for retaining your most valuable team members. While stress and workplace pressures are common, leaders who prioritize creating a comfortable and inclusive atmosphere can make all the difference. 1 - Building Community: Forge a strong sense of community within your team by cultivating an environment

In today's bustling world, it often feels like everyone is talking but nobody is listening. Have you ever found yourself in a conversation where you can't get a word in edgewise, only to be left with the echoes of your own thoughts? It's a common experience, but one that can have profound consequences for relationships

Ever felt stuck in the same old routine, both on the field and in the office? It's time to shake things up and draw up some new plays! Just like a game-changing move on the court or field, a little disruption can transform your work life from mundane to exhilarating. Think about those moments in sports

Every environment harbors that one individual who possesses the uncanny ability to uplift spirits and brighten even the gloomiest of days. You know the one, don't you? Think about those special few who effortlessly infuse joy into mundane tasks, turning work into play and transforming challenges into opportunities for laughter. They sprinkle humor into dull emails

Great service isn't just a transaction; it's an emotional connection that leaves a lasting impact. When we serve others with dedication and empathy, we create a ripple effect of positivity and fulfillment. Here's how you can serve your team, partners, leaders, and customers with excellence: 1 - Listen Actively: Start by truly understanding the needs of those

It's a universal human experience to question, at times: "Why is this happening to me?" "Why does this burden always fall upon my shoulders?" "Why me

In the realm of leadership, two distinct archetypes emerge: the Superhuman Leader and the Human Leader. Each leaves a lasting impression, but which one resonates with you? The Superhuman Leader This leader exudes an aura of invincibility, regaling others with tales of unparalleled success and triumph over adversity. Their narrative is one of flawless achievement, where mistakes

Effective communication is the cornerstone of fruitful relationships, be it at work, at home, or in the community. Yet, communication without understanding is akin to navigating in the dark. Consider this: consciously striving to understand others can work wonders: 1 - Turning Tension into Dialogue:  What might have been heated arguments often morph into constructive conversations. 2 - Elevating

In the realm of leadership, fostering genuine connection is paramount to inspiring and empowering individuals to reach their fullest potential. As leaders, we often believe that authority stems from an unwavering grasp of all topics and a penchant for providing thorough explanations. However, in the delicate art of leadership, empathy often eclipses mere explanation in its

In the dynamic realm of marketing, the "test and control" methodology reigns supreme, guiding strategic decisions and campaign evaluations. Imagine this: marketers segment their customer database into two groups—a "test group" to trial new initiatives and a "control group" left untouched. The comparison between the two unveils the effectiveness of the tested strategy—did it amplify revenue,

Self-management, the cornerstone of personal effectiveness, encompasses the art of controlling impulses, maintaining focus amidst adversity, and navigating stressful situations with resilience. As we delve into the intricacies of self-management, let's explore seven transformative strategies to enhance our emotional equilibrium and amplify our leadership potential. 1 - Harness the Power of Posture: Elevate your physical presence by

Exceptional leaders inspire, motivate, and empower others to excel, fostering a culture of growth and achievement within their teams. Central to their success is a profound level of self-awareness—an intimate understanding of their thoughts, emotions, strengths, and limitations. The journey towards self-awareness is not only possible but also immensely rewarding. By delving into the depths of

In a world where connectivity feels fleeting, the journey toward self-mastery emerges as the bedrock of impactful leadership. Amidst this backdrop, the quest for self-mastery takes on newfound significance, not just for personal growth but for leadership excellence. At its core, self-mastery is about honing oneself into the finest iteration possible—a pursuit that mirrors the essence

In the whirlwind of daily tasks and competing priorities, the need for connection remains constant—especially the connection between a leader and their team. Amidst the hustle and bustle, leveraging written communication becomes a potent tool for maintaining and nurturing this vital connection. Whether it's a brief email, a succinct text message, or a thoughtful post on

Stepping into leadership isn't merely about personal achievement but about orchestrating collective success. I vividly recall a seasoned leader's words during my induction at Disney University, igniting a realization: "Your triumphs are no longer about what you can do alone but about your ability to unite a team and guide them towards greatness together." For any

In the labyrinth of leadership dynamics, one-on-one meetings stand as beacons of personal connection and professional alignment. Yet, amidst the chaotic rhythms of modern work life, these sacred encounters often bear the brunt of neglect, slipping down the priority ladder or vanishing from schedules altogether. Having traversed the terrains of leadership firsthand and guided others through

In the ever-evolving landscape of the American workplace, where over half of employees are actively exploring new opportunities, the cost of turnover looms at a staggering $15,000 per employee, according to Work Institute's 2019 Retention Report. Embarking on a leadership journey is only half the challenge; the true test lies in inspiring action and productivity within

Leadership is not just about steering the ship; it's about creating an atmosphere of joy and inspiration within your team. Here are five strategies to elevate team spirit and inspire greatness: 1. Actively Seek Inspiration:    Successful leaders don't stumble upon success; they actively seek it. Like athletes striving for mastery, leaders should wake up every day with

In the realm of corporate leadership, the significance of inspiration cannot be overstated. Scott Barry Kaufman's insights, highlighted in the Harvard Business Review article "Why Inspiration Matters," shed light on the transformative power of inspiration. Thrash and Elliott's research further reveals that inspired individuals exhibit heightened drive and possess invaluable qualities like creativity, self-esteem, and

In the vast landscape of leadership – whether as a corporate executive, manager, or team leader – the role of a coach extends far beyond titles and ranks. Regardless of where you stand on the professional ladder, the opportunity to teach and coach holds profound significance. Your words, actions, and guidance can be unexpectedly impactful

In the intricate realm of corporate leadership, feedback serves as the compass steering both performance and employee attitudes. Great leaders, akin to skilled coaches, understand the nuanced dance between formal and informal feedback, realizing the profound impact of everyday conversations on overall performance. Informal feedback, conducted through daily, casual conversations, holds the power to shape employee

In the vast landscape of corporate endeavors, it's not uncommon to find ourselves a mile and a half downstream on a project, feeling lost and frustrated despite investing time and effort. Great leaders, especially those infused with hospitality, anticipate this scenario and strategically plan to navigate it effectively. The foundational step in this strategic planning

In the intricate world of large companies, strategic planning charts the course, but effective coaching steers the ship. According to Gallup research, a mere 25% of employees feel that their managers provide meaningful feedback, and only 21% believe their performance is managed in a motivating way. Bridging this gap requires leaders to not only set

In the dynamic landscape of leadership within large companies, the choices we make at crossroads define our impact. Leaders face the dilemma of holding grudges or leading with hospitality when confronted with team challenges. Opting for grace, forgiveness, and the high road not only mends relationships but also magnetically attracts positivity, making team members feel

In the realm of leadership within large companies, the profound impact of grace and generous explanations takes center stage. Drawing inspiration from a timeless story, the key to sustaining relationships and fostering a thriving work environment lies in embracing grace in action. Picture a couple married for over fifty years, weathering each other's faults and hang-ups.

In the intricate race to make a lasting impact, the true leaders in large companies understand that grace emerges as the ultimate frontrunner. While power and money play their roles, grace takes the first-place podium, embodying qualities such as kindness, elegance, and compassion that define a leader worthy of followership. Unlike power, which often confines its

In the dynamic realm of large corporations, fostering an extraordinary workplace culture hinges on the strategic implementation of grace and graceful leadership. The transformative impact of extending grace, asking for and receiving it, and embodying gracefulness resonates deeply, making every team member feel genuinely important. When grace becomes a cornerstone of leadership, it transcends expectations and

In the intricate art of leadership, fostering a culture of hospitality extends beyond mere comfort and being welcoming. It reaches its full potential with the profound ability to make each team member feel genuinely important. This third and pivotal piece of the leadership puzzle, when seamlessly integrated, propels teams into new dimensions of productivity, fulfillment,

In the vast realm of corporate discourse, the phrase "I think" has become a commonplace crutch, uttered repeatedly across boardrooms, conversations, and classrooms. Yet, its risk lies in the assumption that others inherently value our thoughts or consider us credible sources on any given matter. To emerge as a leader, one must transcend the "I think"

Understanding the purpose of an organization is more than a mere concept; it's a catalyst that unites individuals in a shared mission. This truth, although simple, often gets overshadowed and dismissed. Teams sometimes find themselves going through the motions, lacking positive energy and a sense of purpose at work. The solution lies in ensuring everyone

In the bustling world of corporate responsibilities, a thirty-two-year-old middle manager found herself facing a challenging task. This dynamic professional worked for a rental car company in a corporate, regional role supporting Operations Managers and frontline associates across multiple locations. Her mission was to instill knowledge, provide guidance, and ignite motivation to maximize sales in

In the dynamic realm of team leadership, carving out moments, whether brief or extensive, to uplift your team is paramount. The profound impact of leaders actively engaging with their teams in the field, on the floor, and during critical moments cannot be overstated. The resonance of this engagement is palpable – a reciprocal emotional connection between

Acknowledgment holds immense significance, as numerous research studies emphasize that a lack of recognition at the workplace is a key factor leading employees to depart from a company. The act of showing appreciation has a profound impact on people's well-being. If we aim to elevate our employees' satisfaction with their work environment, it is imperative

According to a recent poll, “59% of people have never had a boss who ‘truly appreciates’ their work”.  Transforming the dynamics of encouragement within our leadership approach can reshape the narrative. The act of encouragement remains a pivotal force in empowering individuals on your team to feel at ease with their identity, role, and contributions. Cultivating comfort

In the realm of leadership, one quote resonates deeply: "Be kind, for everyone you meet is fighting a hard battle you know nothing about." This sentiment applies to every member of your team. The common thread that binds us all is our shared humanity. Regardless of titles or roles, we are, fundamentally, people dealing with life's

At its core, leadership is about inspiring and influencing individuals to channel their best efforts toward a collective purpose or goal. Leadership mirrors sales in this regard – to succeed in either role, trust must be earned. Genuine kindness emerges as one of the most effective tools to secure this trust, far surpassing the superficial

Communities, no matter their size or nature, share a common thread that unites them. They are the essence of togetherness, giving life to the mundane, and fostering an environment that extends beyond individual interests. In essence, they are the embodiment of collective strength. These communities are more than just gatherings of individuals; they infuse purpose into

How often have we walked away from a conversation, scratching our heads and feeling more bewildered than enlightened? All too frequently, right? The culprit behind these befuddling interactions often boils down to one missing piece: context. Imagine this scenario: You're in the middle of an intense conversation, your emotions are running high, and your passion is

Feeling like life's caught in a never-ending loop? Monotony creeping into every corner of your existence? We've all been there, and it's perfectly normal. Here's a fresh perspective for you: When boredom sets in or, even better, before it does, ignite your curiosity. Ask, seek, understand, learn, and then, rinse and repeat. 1 - Ask Who, What, When,

In a world where stress is prevalent, it's crucial for leaders to foster an environment where their team feels not only welcome but also comfortable. This is where hospitality meets leadership, and it's a game-changer. When your team feels comfortable, magic happens: 1 - Open Communication:  Comfortable team members engage in more conversations. They share ideas, concerns, and

In a world where everyone seems to be talking nonstop, there's a hidden art that often goes overlooked—listening. Jimmy Buffett's lyrics in "Everybody's Talkin'" reflect a common modern-day scenario: "Everybody's talkin' at me…can't hear a word they're sayin'…Only the echoes of my mind…" How many times have you found yourself in a conversation where it feels

Are you tired of the same old routine, day in and day out? It's time to shake things up and add some excitement to your life, both at work and in your personal journey. In sports, a single game-changing play can turn the tide and make the game exciting again. Why not apply the same principle

In nearly every job or life situation, there's that one person who has a unique way of brightening the day. Can you think of them? Perhaps you have one or two individuals in mind right now. These are the people who can turn a rainy day into a sunny one, make a tedious project enjoyable, and

We've all encountered extraordinary service in various forms—a seamless hotel check-in, an unforgettable dining experience, a charismatic bartender, or that one exceptional call center representative who turned a potential crisis into a solution. Regardless of the context, the effects of exceptional service linger, leaving us with a profound sense of welcome and appreciation. Appreciation, as an

Worries, fears, doubts, and frustrations—emotions that are universally human. We've all found ourselves pondering these familiar questions: "Why is this happening to me?" "Why does this always fall on my lap?" "Why me

In the realm of leadership, we often encounter two distinct archetypes: the Superhuman Leader and the Human Leader. Take a moment to reflect on your past experiences with these leaders, and let's delve into a quick exploration of each. The Superhuman Leader The Superhuman Leader is a captivating storyteller, regaling you with tales of their incredible feats

Effective communication is the bedrock of productive relationships, be it at work, home, or within our communities. Yet, at the heart of effective communication lies a powerful catalyst: understanding. Here's a thought for the week: The intentional pursuit of understanding has a magical quality that can: - Turn heated arguments into constructive conversations. - Elevate mere acquaintances into

When occupying the captain's chair as a leader, the conventional belief is that one must be a paragon of knowledge, armed with all-encompassing expertise in every facet. Yet, in the crucible of decisive moments, explanations, no matter how well-intentioned, often pale in comparison to empathy. Before people can truly embrace our guidance, coaching, or motivation, they

In the realm of marketing, the "test and control" approach is a well-known strategy. It involves selecting a portion of your customer database to test a new program, promotion, or initiative while leaving another subset untouched as the control group. This method allows marketers to evaluate the impact of their innovations. Did it boost revenue,

Self-management, the art of steering your emotions and abilities, is the compass that guides you through life's challenges and opportunities. It's about controlling impulses, prioritizing goals, and maintaining focus, even in the face of adversity. In essence, self-management equips you to stay on course during turbulent times. Understanding Your Two Brains As the renowned social scientist Daniel

Effective leaders excel at forging connections, instilling inspiration, offering support, and igniting motivation within their teams. The common thread that binds these exceptional leaders together is their mastery of self-awareness. They possess the invaluable trait of self-awareness. If you recall the leaders, managers, and colleagues you've encountered in the past, you may recollect instances where they believed

In a world where connection often falters, with 43% of Americans feeling a lack of meaningful relationships and isolation, the quest for self-mastery and leadership excellence takes center stage. Every remarkable leader is built on a foundation of intentional self-improvement, leading to the best version of oneself. Guiding others to their greatness becomes our purpose,

In the whirlwind of divergent directions that you and your team navigate daily, the call for connection remains steadfast. In the midst of bustling schedules and demanding responsibilities, the inherent need for human connection persists. We are all hardwired to seek out these vital links, especially the connection to our leader, a guiding force in

Back during my onboarding days at Disney University, a guest speaker delivered a piece of wisdom that has resonated with me throughout my leadership journey. He shared, "Congratulations. Up until now, you’ve been great 'doers.' Now, you’re leaders. So, your success is no longer about what you can do, but instead, it’s all about how

In the fast-paced world of leadership, where demands are ever-increasing and time is a scarce resource, one particular meeting often finds itself pushed to the back burner or outright canceled – the One-on-One Meeting. As someone who has walked the path of a team leader and worked as a consultant, I've witnessed firsthand the reasons

In today's dynamic workplace, employee retention is a pressing concern for organizations seeking to maintain a productive and engaged workforce. Gallup's recent State of the American Workplace report revealed that a staggering 51% of employees in the United States are actively looking for a different job, underscoring the need for effective strategies to retain talent.

How many times have you heard someone say, “…oh, man, I’m terrible with names.”   I hear it often.  The truth is, remembering names is another lost art.    We’re so busy, wrapped up in our own “stuff” that we either forget or don’t make an effort to remember the names of our students, coworkers, Guests, staff, and

“People won’t remember what you did.  People won’t remember what you said; but people will always remember how you made them feel.”  -- Maya Angelou No matter what our occupation, age group, demographic, or geographic location, we all have one thing in common – we all interact with people.  We interact with family, friends, coworkers, Guests, clients,

“Connection drives down turnover while mitigating "quiet quitting”,” according to Enboarder.  “Employees who feel connected are more likely to be satisfied with their jobs (96%) versus employees who feel disconnected (60%). Only 13% of connected employees expect to leave their current role within 12 months, and this answer nearly doubles for disconnected employees (24%). In addition

Leaders leading with hospitality understand how to connect, strive for self-mastery, serve, engage, coach, and inspire; in that order.   If any one of these steps is taken out of order, it compromises a leader’s ability to appeal to and motivate the emotions which give people the energy and enthusiasm to move, take action, change behavior, become

The stories guests and customers tell aren’t because of the nightly fireworks, Cinderella’s castle, lakes of dreams, chandelier bars, state-of-the-art workout equipment, or the dazzling presentations to Wall Street.  Instead, guests vote with their feet, their wallets, and their Instagram accounts because of the emotional connections sparked and reignited.  It’s all about how people made them feel. 

1-Actively seek inspiration Actively pursue opportunities to feed your mind, your body, and especially your soul.  Just like successful athletes who master their craft, they don’t get there by accident.  They wake up every single day with a thirst and hunger to become their very best.  They not only eat the right foods to get proper

A Harvard Business Review article by Scott Barry Kaufman entitled, “Why Inspiration Matters” reveals why inspiration is so, inspiring. Kaufman’s article cites research by several scholars to further support his hypothesis that inspiration matters.  In my own research, I took an interest in the work Kaufman cited from psychologists, Todd M. Thrash and Andrew J. Elliott,

For leaders, bosses, teachers, professors, doctors, lawyers, or actual coaches of teams, never underestimate the opportunity you have, to teach and coach. No matter what your rank, role, or title, you never know how impactful and meaningful your words may be to the people on your teams and in your life.  If you’re a leader or

The Importance of Feedback Feedback is important because it not only drives performance in a positive direction, but it also positively impacts the attitude and mindsets of all employees. When employee mindset and attitude are on the up and up, business results like profits, satisfaction scores, and employee experience will follow suit, in a positive, upbeat

We often get downstream about a mile and a half on a project, an initiative, a meeting, or a task, and then we feel lost.   You’ve put in the time, effort, and thought, yet have become frustrated with the lack of results or progress. Often our teams do the same. Too frequently it’s not until the

According to research gathered by Zippia: -65% of employees desire more feedback. -69% of employees say they would work harder if they felt their efforts were being recognized through feedback. -98% of employees disengage from their work when they receive little or no feedback. When leaders pause their own work, breaking from their calls, emails, analysis, preparation, and meetings

As leaders, we’re often at a crossroads, with an important choice to make. You can hold a grudge, skip the meeting, become nonresponsive, noncommunicative, and freeze out the people who have upset you. Or, you can lead with hospitality. You can forgive, be the bigger person, take the high road, and work on mending the

I heard a story in church years ago about a couple who had been married for over fifty years. When asked how in the world they stayed together despite each other’s faults, habits, and hang-ups, their response was amazing. It illustrates grace in action, and I’ll share their response here.  The husband responded to the question

Power usually benefits, first and foremost, those who have it. Sure, their span of influence may be great big, and wide, but their true, positive impact is usually limited to a select few who they deem worthy of receiving it. And that impact usually comes at a cost, as leaders obsessed with power (specifically their own

Practicing grace, especially when people don’t expect it or, when they may not deserve it, absolutely will make them feel important. It’s extraordinary and special. The word “special” by definition, sparks good feelings and sentiments. These include positive words such as remarkable, exceptional, significant, and not the least of which, important.  When we’re graceful with our

Champions are special.  They’re usually ―the best, the ―winners, and deserving of the title.  They’re talented, and skillful, and have earned everyone‘s respect.  They didn’t get there alone. Often, champions had a coach, a mentor, a leader, supporters, and advocates, and they had champions encouraging them along the way.   Look up the word champion; (champ · pi · on)

Consider one of the most overused phrases in the corporate world and maybe even in the world, in general, ―I think… How often do we hear it? Partners, leaders, colleagues, and even our guests, customers, and clients say it all day long, day in and day out.   The risk of beginning a sentence with ― “I think”

The final piece to our three-part puzzle of leading with hospitality is possessing the ability to make people feel important.  The first two vital pieces to leading with hospitality are making people feel welcome and comfortable. These two components relate to your ability to maximize productivity, enhance your team’s culture, and ultimately drive desired business results.  Without

“An employee who has been recognized is 63% more likely to stay at his or her current job within the next three to six months, according to another study” (Apollo Technical). Recognition is important as many research studies have cited a lack of appreciation at work as a major reason for leaving a company. Showing appreciation

When people fully understand the purpose of an organization’s existence and they buy in, they rally together to make it happen. It sounds simple, but it’s not always easy. This truth is often forgotten and swept under the rug.  Too often, it leads to teams dragging themselves to and from work rather than showing up to

Significance. The irony is that we often overlook the importance of a word that literally means – the quality of being important.  For leaders, there’s power in a word like significance.  It’s borderline magical.  Once people on our teams feel significant, they become a new person, capable of doing more.   They regain the confidence they once had but have temporarily lost. When they

Whether it’s for five minutes, five hours, or five days at a time, take the time to help those on your team. Few leadership actions are as encouraging as leaders of teams out in the field, on the floor, and in the moments that matter as they help their teams.  They’ll feel it, and you’ll feel

According to Haiilo: - Companies with a highly engaged workforce are 21% more profitable. - Good company culture increases revenue by four times. - 33% of professionals cite boredom as their main reason to leave their jobs. Sadly, these metrics (and feelings) haven’t improved much in corporate America over time. If you’re wondering if your employees are engaged, consider

People with higher self-compassion, or being kind towards themselves, generally have the following traits (BBC): - Proactive Personality: They are more likely to take care of problems before they get worse. - More Motivated to Correct Their Errors: They are more likely to fix their mistakes. - More Compassionate Towards Others: They are less likely to try to

Gratitude rhymes with “attitude”, and it means to have a thankful and pleasing feeling about what you’ve received from someone else.  When we feel gratitude, we’re “pleased” with what someone else did for us or how they treated us.   The magic of letting yourself feel gratitude is that you’re simply so thankful and appreciative of someone

When we treat people with kindness, simply being nice to each other, everyone wins.   Consider what kindness really means to you. Kindness means being friendly, generous, and considerate of other people.   Kindness is simply giving other people our time, a little bit of our talent, or “that thing” we do better than others, or our heart.  Kindness comes

Is prioritizing kindness worth it for you and your team? According to HRMorning, creating a culture of kindness can have the following benefits for your team: -Increased productivity and satisfaction -Healthier workers -Higher-quality work -Lowered stress -Increased engagement -Increased happiness  Leading with hospitality moves people to move, with purpose and passion, because of a leader’s genuine kindness. In other words, when leaders are

How often do you leave your office, hop in your car, turn on the radio, get five miles down the road, and have no idea what songs, commercials, or talk radio segments just played in the very car in which you’re the only passenger? Maybe I’m the only one, but does your mind race with

Do you feel stuck in your job and like you’re doing the same boring thing every day with no end in site?  We’ve all been caught in a monotonous rut whether that be in our career, relationship, family dynamic, and/or social dynamic. It happens…it’s ok.   We’re all in the same boat. Curiosity is the key to beating boredom.  Thought for

We can all agree that it’s very difficult to foster productive, meaningful relationships at work, at home, or in the community without effective communication.   By the same token, it’s nearly impossible to communicate effectively, with anyone, without some level of understanding. Seek to understand your team by asking questions. Thought for the week: Intentionally seeking to understand, in

“Compared with people at low-trust companies, people at high-trust companies report: 74% less stress, 106% more energy at work, 50% higher productivity, 13% fewer sick days, 76% more engagement, 29% more satisfaction with their lives, 40% less burnout” (Harvard Business Review). The final piece to our three-part puzzle of leading with hospitality is possessing the ability

When we shift our mindset to think about leadership as a service to others, those we lead can feel it.  Once they feel our presence and service, they become inspired to be that same type of leader and person to the people who matter most in their lives as well. Here are some ways you can

Do you feel worried about your year-end sales and the looming recession you keep hearing about? Do you get anxious thinking about having to do another round of layoffs? Do you get frustrated when you just can’t seem to get your leaders to show up at the same level you do?  We all get worried. We all get

“79% of employees will quit due to a lack of appreciation” (Zippia). Prioritize making your team feel appreciated. When you serve your team, doing everything you can to help them become better, more successful, more fulfilled, or even more productive; they’ll appreciate you. When they appreciate you, they’ll give back tenfold.  A simple act of service changes the

Robert Greenleaf first coined the phrase and concept of servant leadership in his 1970 essay, appropriately titled, The Servant. It’s the idea of putting others first, ahead of your own agenda, needs, and even your own desires.   Servant Leadership is when leaders – titled or untitled – serve others.  If we pause and think about our favorite

Black Friday 2022 set a new record for online shopping with $9.12 billion spent in one day by consumers (Adobe Analytics). According to the same report, the option to buy now and pay later has increased by 78% in the last week.  Your team likely makes up one of the many people that felt the need

We can all agree that it’s very difficult to foster productive, meaningful relationships at work, at home, or in the community without effective communication.   By the same token, it’s nearly impossible to communicate effectively, with anyone, without some level of understanding. Thought for the week: Intentionally seeking to understand, in any situation, magically transforms: -Heated arguments into conversations-Mere acquaintances into meaningful relationships-Bad days

According to BusinessSolver’s 2022 State of Workplace Empathy: 77% of CEOs worry that they’ll lose respect if they’re too empathetic and 79% struggled to be empathetic.  Although CEOs struggle with empathy, employees seek it in their organizations. According to BusinessSolver’s 2019 State of Workplace Empathy: 82% of employees would consider leaving their job for a more empathetic

Slow down to speed up We think we have to sprint, all-out, at work and even in life.  Sometimes, actually more often than not, when and if we’re able to bring ourselves to slow down, we find we end up going further, quicker. Together we go far Whether it’s training for an endurance race or living through the

We want to feel accepted by our bosses, our peers, our families, and even the person sitting next to us on the airplane. We need to feel accepted so we can feel significant. That feeling of significance is almost the gateway to feeling confident enough to perform, contribute, or produce.  The problem with only accepting people

While in an onboarding new hire training at Disney University when I jumped into my first full-time leadership role at Disney Parks and Resorts at the start of my career, a senior leader came in as a guest speaker.   He told us, “Congratulations.  Up until now, you’ve been great ‘doers.  Now, you’re leaders.  So, your success

Your team’s busy going in several different directions at once.  You’re busy going in several different directions at once.   Yet, the need for connection doesn’t stop.   “Well-connected teams who can communicate effectively see a 20-25% increase in productivity” (McKinsey Report). One thing about every single one of us is that we literally wired to connect.  In our careers

Prior to the pandemic, professionals used to average 0.9 one-on-one meetings a week, that average has since increased to 5.6 one-on-one meetings a week, a 500% increase (reclaimai).  If you’ve been reading my blogs, have worked with me, or are in the learning and development space yourself, you know…all humans crave interaction and connection. After (and

One-third of American workers changed jobs over the past two years (PBS) and 40% of those people, are again looking to switch positions (CNBC).  Losing an employee can cost the company 1.5-2 times the employee’s salary (built in).  That is to say, every time someone puts in their two-week notice, it costs up to double their salary

“82% of [business decision makers] say getting back to the office in person is a concern” yet “73% of [employees] say they need a better reason than just company expectations” to return to the office, according to the data from Microsoft Work trend Index research.  So what can managers do to help get fellow employees on

As we’ve shifted to hybrid and remote workforces, along with the continuing trend toward automation, the need for Managers to know how to build and maintain strong connections with their team has never been more important. According to Harvard Business Review, “

Have you noticed your team members that always go the extra mile suddenly are clocked out right on time? Perhaps productivity suddenly took a dive? If you haven’t heard of this new phrase, you can find a full definition here. Essentially, 'Quiet Quit' is when an employee only does the work listed on their job description,

An experience is something that you do or that happens to you, especially something important that affects you.  It’s living through certain events, observing and feeling something in-the-moment. In life there are several ways we can gain experience which ultimately gives us knowledge, skills, and understanding we may not have gained otherwise.  With every experience, we gain more

Being a volunteer means that you are offering something – something that is not required nor an obligation.  Most of the time, to volunteer means that you are working side by side with others. This connects you to other human beings as you are working toward a common goal or purpose.  It is a win-win for all parties involved. Those who

Inspiration is a feeling of enthusiasm you get from someone or something that gives you new and creative ideas. If you describe someone or something good as an inspiration, you mean that they make you or other people want to do or achieve something.  Inspiration gives us so much hope in certain situations because it’s ultimately what

Generosity is a virtue of freely giving gifts to others or to something other than ourselves.  It’s GiVING of gifts.  Sometimes it could be tangible gifts.   Other times it’s intangibles such as giving someone a bit of our time, whether we’re listening to them, helping them through something, or even helping them with a project. When we’re

What does hospitality mean to you? Dictionary.com defines hospitality as, “The friendly reception and treatment of guests and strangers; the quality or disposition of receiving and treating guests and strangers in a warm, friendly, and generous way.” Hospitality is simply making people feel welcome, comfortable, and important.   Typically, when we think of hospitality, we think of restaurants, hotels,

Encouragement means to simply give someone courage. Consider just how powerful it could be to GiVE someone courage: GiVES positive energy - Encouragement literally means to give people courage.  So, encouragement is like giving someone a mental and emotional boost of energy which lifts them up and propels them into action. GiVES people hope – when people are

Value is how much something is worth, or how important something is.   Do you have value?  Think about what you do well.  What are your strengths?  What do you believe in, and beyond that, what do you stand for? This is yet another way each of us can GiVE Kindness to others in order to form and

To improve is to simply become better.  The idea that we become better today than we were yesterday. Four ways we can all commit to improving ourselves, so that we can GiVE our best to others: Our attitudeOur physical and mental healthOur knowledgeOur skills In order to GiVE kindness to others, it’s important to GiVE kindness to ourselves.

Gratitude rhymes with “attitude”, and it means to have a thankful and pleasing feeling about what you’ve received from someone else.  When we feel gratitude, we’re “pleased” with what someone else did for us or how they treated us.   The magic of letting yourself feel gratitude is that you’re simply so thankful and appreciative of someone

Consider what kindness really means to you. Kindness means being friendly, generous, and considerate of other people.   Generosity is just another way of saying GiVING to other people.    Kindness is simply giving other people our time, a little bit of our talent, or “that thing” we do better than others, or our heart.  Kindness comes from a place

Genuineness Impact Validate ENGAGE Being engaged means: Involved in activity with others.To be interested in others.Committed to others. Questions then, for all of us are “How can we engage?”  and “Why does engagement even matter?” The answers are simple on the surface but make a significant and lasting impact on the people with whom we engage. Consider the impact the following experiences have

Genuineness Impact VALIDATE E To validate means to prove or confirm something or someone is correct or truthful. Though we may come from different places with different upbringings, varying views, and diverse perspectives, one thing we all have in common is, that we’re all human beings. So, when someone validates our skills, talents, or what they value in us, we’re lifted

Genuineness IMPACT  V ________ E ________ If we think about what the word impact really means, it’s simply the effect part of the cause and effect equation.   To make an impact is to have a strong effect on someone or something. Let’s focus on the people part; the impact people can have on other people.  That includes all of you, and

GENUINENESS  I __________ V _________ E _________ What does it mean to be genuine? To be genuine means to be true to yourself – who you are, on the inside and out.  Genuine people are said to be “real”; as if to say, they’re not fake.   Here’s why it’s important to be genuine and true to yourself: The problem with “faking it

Throughout this month, we’ll send you some thoughts, conversation starters, and activities you can do with your children, students, your teams, or even your families at home around four ways we can all GiVE Compassion to others. What does the word compassion mean to you? I’m sure you have someone in your life, an experience from your

What stories do you have to tell?  Specifically, what stories do you believe you have to share with those you lead, your peers, your customers, or even your own leaders, to inspire them? Remember, great storytelling is to be as human as possible so that you can relate to and connect with others as much as

How do you craft stories to share with your team? Think about your favorite movies, television shows, or even songs.  They’re your favorite because of the stories within them.  Every great movie has the following: S – T – A - R Situation:  A situation to which we can somehow relateTask:  Characters to whom we relate because they

Stories inspire us in so many ways and for so many reasons: Connection – when we see, hear, or even feel for the characters in any story – a movie, television show, a song, or a story we hear from a leader – we begin to connect on a deeper, more human level. Humanness – it’s been

I had the opportunity to spend some time this week at UNLV delivering a Lead with Hospitality training to my friend, Professor Laura Book’s Hospitality classes. Being back in the college environment got me thinking, what is it about college that makes us feel so fulfilled? I realized it provides us an opportunity to feed

As we get older and respond to the challenges of life and sedentary lifestyles, our posture deteriorates. Our shoulders become hunched, our necks stiff, and we sit either slumped or holding ourselves in a rigid upright position.   Be intentional and purposeful about building in time throughout each day and week, to take care of your body.   Here

The most inspiring leaders of all time are intentional about feeding their minds. Here are some ways to be intentional and purposeful about feeding our minds: Have a thirst for new knowledgeBe hungry to learn all you can about every facet of your businessChallenge yourself to learn new skills in and outside of workRead books, listen to

We can all agree that inspiration certainly moves people on the inside, so they give their very best on the outside.  So, the question is, what can we, as leaders, do to create this sense of joy and inspiration within our organizations and among the people, we lead every chance we get? Here are some ways

Simply put, when we’re inspired, we do more, become more, and ultimately deliver more for ourselves and for our organizations.   Go first.  Be an inspiration. American psychologist, Scott Barry Kaufman’s article in Harvard Business Review entitled, “Why Inspiration Matters” points out notable research by Todd M. Thrash and Andrew J. Elliott which shows us just how

Execution is defined as the carrying out or the putting into effect of an action plan.   The question for us, as leaders then, is, “How can we keep our teams executing consistently on the action plans we’ve created?” Conversations Make Good Company Conversations really do make good company.  It’s true both with the company we keep in our

What’s an action plan and why is it important? Simple, but not always easy; and this is something often overlooked.  That’s why I want to shed some light on this today. Action plans are nothing more than a detailed list of actions and steps, which helps you organize who will do what and by when. Action plans become

The idea of SMART Goals has been around since 1981, when George T. Doran wrote an article about an easy way to create objectives in the November 1981 issue of the Management Review. The difference between an ordinary, non-strategic goal or objective and a SMART Goal is that with SMART Goals, everyone knows what needs to

Vision is the ability to think about or plan for the future with imagination or wisdom. What’s special about that last part?  With imagination or wisdom? What makes great coaches and inspirational leaders so special is their ability to be a visionary; they’re able to see a future many other people do not see.   They not only see

Psychologists, Edward Deci and Richard Ryan first introduced their Self-Determination Theory in 1985.  It’s since been tested, tried, and proven over the years.  The theory suggests that people become self-determined and motivated when three universal psychological needs are met:   The need for competence, or mastery of their workThe need for autonomy, or choice in how the

Grace is defined by Dictionary.com as simple elegance or refinement of movement.   Practicing grace, especially when people don’t expect it or, when they may not deserve it, absolutely will make them feel important. It’s extraordinary and special.  The word “special” by definition, sparks good feelings and sentiments. These include positive words such as remarkable, exceptional, significant, and

Why should leaders be intentional about making sure their teams feel important? Their teams will become more confident, leaning into their special talents and uniqueness.Their teams will become more productive, accomplishing more, in less time, with fewer resources.Their teams will become inspired to push even harder and go even further. Here’s how the best leaders make sure

“Life is not a competition.   Life is about helping and inspiring others so we can each reach our potential.”  — Kim Chase, Actress What can we remind people of to encourage them? Their strengthsTheir accomplishmentsTheir passions We can remind people of their strengths, accomplishments, and their passions.   Remind People of Their Strengths Some people know and understand their natural strengths, but

This is a blogpost I wrote and published on my very first blog / passion project – www.GoOneMoreStep.blogspot.com.  I started that blog in January of 2011.  This is a throwback, retro blog post that was inspired by one of the many stories we often hear or read about Olympic athletes.  It was a Sunday morning

Walter Burke Barbe first designed the VAK model for learning and it was later developed by Neil Fleming.  It’s the idea that people process information in one of three ways:   Visually, Auditorily, or Kinesthetically.   What does this have to do with recognition? When we know how our people prefer to process information, it allows us to recognize them

It’s a word from the Zulu culture, in South Africa.  It means, “I see you.” Its literal translation is “we see you…”. As if to say, “Our whole tribe sees you.” Inherent in the Zulu greeting, “Sawubona,” and the grateful reply, “Ngikhona,” is a sense that “…until you saw me, I didn’t exist.”   In Zulu culture, this exchange

How do you fight Zoom fatigue? If you're still running things remotely, your team might be feeling the "Zoom fatigue". As the leader, what can you do about it? Engage with them! This clip shows an example of me engaging with a team during one of my virtual trainings. This will give you a real-life example of how to

In the early ’80s, there lived a girl named, Emily, in Roehampton, South West London, England.  She was beautiful and smart but had a stammering stutter which made her too shy to speak to others.  One of her teachers had an idea that he thought might cure her of her stutter.  He encouraged her to

What better time than Martin Luther King Day for a quick thought on DREAMS…Dr. King had a dream…a dream that he so diligently shared through his passionate sermons, lectures, speeches, books, and nonviolent protests that his very dreams, in fact, changed the landscape of American society; and in many ways, the world. Thought for the week:Everybody dreams…but

What is fulfillment?  And why do you think this is important for us to understand, as leaders? Look at the root word of fulfillment, which is to fulfill. It means “to develop the full potential of.” Isn’t it ultimately up to us, as leaders, to develop the full potential of our people?  Of course, it is.  Fulfillment’s

When we have a purpose, we know exactly who we are, where we’re going, and most importantly, we know why we’re doing what we’re doing.   This is a magical feeling – one of significance, driven by passion.  Remember, our goal, as leaders, is to connect with and inspire people to become their absolute best so they

When you think of the jobs in which you felt significant, what made you feel that way?   You had purpose and your leaders were likely engaged.   Only 66% of people feel a sense of purpose from their organization, according to O.C. Tanner’s most recent Global Culture Report. Sadly, according to Gallup’s most recent State of the American Workforce

When we shift our mindset to think about leadership as a service to others, those we lead can feel it.  Once they feel our presence and service, they become inspired to be that same type of leader and person to the people who matter most in their lives as well. Here are some ways you can

Sometimes it’s the simplest things that mean the most to those we lead.  Few things are more comforting and at the same time motivating than when we see our leaders in the mix, staying active and accountable to the very cause they’re leading. Here are some ways you can stay active, available, and approachable to your

With the holidays, approaching deadlines, and cold season among us, your team may be feeling overwhelmed. A little encouragement can go a long way. Check out this video for 3 ways to encourage your team! https://youtu.be/w_ItFV-5GoE

How do leaders ensure their teams really execute every single day?  In other words, what do great leaders actually do? Here’s a “coaching code” to remember which will ensure you’re a great coach today, tomorrow, and at any level of leadership you may find yourself in the future.  At its core, leadership is simple.  Balancing all

We've all heard about the Great Resignation or have been dealing with it personally. So what can you do about it? Commit to connecting with your team on a deeper level so you can serve them selflessly. If you're not addressing what your team truly wants, you can't expect them to stick around. That starts

Listening is so incredibly important to any leader, or person, for that matter, who wants to make a positive impact on those around them.  At the same time, it’s one of the simplest yet most frequently missed opportunities among leaders at all levels.   The more I travel around working with leaders at all levels of organizations,

The people at the top are the ones always willing to make the extra pass. Remember, you never look bad making someone else look good. How can you make the extra pass today? BLACK FRIDAY DEAL! My book "Lead with Hospitality" is included in Amazon's Black Friday Deals. Today save $9 on the hardcover here. On

If we pause and think about our favorite leaders we’ve ever experienced, from our most inspirational coaches, our most enlightening teachers, and our most motivating managers, they all have one thing in common. They served us. Leadership is about putting other people first, serving them in as many ways as possible, ultimately inspiring them to become their

I want to encourage you to feed your mind and be a life long learner. Remember, you can't pour from an empty cup. Check out my books here.

Should leaders use the same leadership style to lead every individual in the same way, in all types of situations? Great leaders adapt to specific situations and peopleGreat leaders meet people where they are Great leaders meet the moment with situational leadership Scholars and social scientists, Daniel Goleman and Richard Boyatzis, in their book, Primal Leadership lay out

Veterans Day always has me think about the selflessness of our soldiers. It takes a very special kind of person to be that selfless, but anyone can take a moment to encourage someone else. It may seem small but it can change someone's life. In this video I share a story about how one act

What is empathy? It’s a question I frequently ask when working with leaders at varying levels of organizations, all around the United States.  It’s amazing the answers I get.  More often than not people say empathy is “caring” or “being compassionate”.   Empathy is the ability to understand other people’s thoughts and emotions; even being able to feel

If we haven't met before, I wanted to introduce myself and if we have, I wanted to invite you to join my community! Take a moment to watch this video where I share the idea behind Lead with Hospitality and the different ways I can serve you and your team. Download the complimentary Lead with

Self-management is how you control and manage yourself, your emotions, and your abilities.  This includes one’s ability to manage impulses and focus on more important priorities and goals.  In short, a person who’s strong in self-management is not easily knocked off track by adversity, tense situations, or stressful times.   “Self-management is the emotional intelligence component that

Your emotional state sets the tone for everyone around you.  Your team and others around you will take on the same tone and tenor as yours, as their leader.  The leader’s emotional state will set the tone for the entire team’s emotional state.   “Emotional self-awareness is the building block of the next fundamental emotional intelligence:  being

Most people don't receive guidance, coaching, or teaching from someone until they trust them.  The quickest way to build trust is to listen.  Here are three people to listen to.  This clip was taken from a virtual keynote I did for Louisa East Elementary School.  Continue striving for self-mastery with my learning experience, learn more here.

Self-Mastery. When they were about to open Disneyland for the first time, back in July of 1955, some executives asked Walt, “Hey Walt, don’t you want to get some better trees to line Main Street USA?  The trees we have are a little bare, with very few leaves.  They’re not fully grown in yet.” Walt responded, telling

How do you Lead with Hospitality when those that lead you aren't on board? In this video, I share how to handle this whether you're currently also a leader or making your way up through the ranks in your organization. This video was taken from a podcast interview I did with Azalee Maslow on The

Three key digital communication platforms we can leverage to further connect with our teams: Email, Text, and Social Media It’s true that email may be overused, text may seem too forward or aggressive, and social media may seem too personal.  However, connection is connection, and the goal is to create emotional connections with people, so they feel

Meetings take up a great deal of our time at work.  So, it’s important that we make them as efficient as possible.  The best leaders, on any level, in any industry know how to create and execute impactful, productive, and efficient meetings.  It’s apparent whether or not the leader of the team or of the meeting

In this video, I walk you through the 4 steps to having a successful 1:1 meeting. 1 - Ask questions. 2 - Ask for feedback. 3 - Offer feedback. 4 - Share the future. This video is sponsored by the Leading with Hospitality learning experience, Commitment to Connection. Learn more here.

What’s the most important thing for leaders to remember when it comes to having one on ones? Be more interested than interesting.  Ask great questions! I often reference and give credit to my favorite author, and in many ways, my own personal inspiration for becoming an author myself, Mark Sanborn.  In his book, The Fred Factor, he

Watch this video for the three things regular 1:1 meetings with your team can give you. PS - Stay tuned to the end for the most important thing to remember when it comes to 1:1 meetings. https://youtu.be/kfnuDQZeUfc

When people genuinely feel welcome on our teams and in our organizations, here’s what happens: They relax and begin to feel safe, which allows them to be themselves.  They begin to have an open mind, which sparks their creativity for new, fresh ideas.They have less anxiety and fear, fewer doubts, and more energy, passion, and commitment.They begin

To truly lead your team to take inspired action you have to connect with them on both a logical and emotional level. Watch the video for an illustration of how this works. PS - Are you ready to emotionally connect with your team but aren't sure how? Take the next step here.